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Looks like you got yourself a free Switch. Enjoy it, and if your other Switch is in good condition, offer it to your son or a friend. If Nintendo threatens further legal action, take your lawyer out to dinner and spend the evening laughing over it.
Do normal people actually have lawyers? That they know well enough to hang out socially with?
This is dumb on the part of everyone involved. No, you are not taking the moral high ground by calling Nintendo customer service and initiating a back-and-forth on what to do with the mistakenly-delivered extra product. In fact, you are probably costing Nintendo more money than the second Switch is worth by doing so. There is no reason, ever, unless the cost of the item is extremely high, to initiate a conversation w…
Why does it suddenly matter if the cost was arbitrarily high?
He received something he hadn't paid for in error. Seems like the decent thing to do is at least make an attempt to correct the issue. Maybe the error-sent package was meant for someone else. Maybe they say don't worry about it.
But to make an attempt is dumb, and you deserve the thing sent in error? Good grief.
What if someone erroneously deposits $1000 into your bank account? Is that yours to keep? Is it dumb to try to rectify the situation?
Looks like you got yourself a free Switch. Enjoy it, and if your other Switch is in good condition, offer it to your son or a friend. If Nintendo threatens further legal action, take your lawyer out to dinner and spend the evening laughing over it.
I perhaps should have done, instead I took the threat seriously and took the day off work to await the courier (who collected the Switch). So I'm down another day's income, and honestly starting to feel like a bit of a mug given the responses here.
You would be a mug if you dealt with them again ;-)
Don't be surprised if you haven't heard the end of it. They might well lose the item and then attack you again. If that happens, do not waste any more time or money on them.
I have never, ever dealt with any above mid-sized company that handles customer service and delivery well. There seems to be a set of standardised industry practices that are completely and utterly customer hostile. The moment regular company employees stop dealing with customer issues, delivery, etc., and hands it over to "specialists", it's basically a crap shoot whether you can get any issue resolved at all, becau…
I ordered some circuit boards from Seeedstudio (good and cheap board fab, btw). I paid extra for DHL to get them quicker.
I submitted my boards to Seeed (Shenzhen) October 10. On Oct 16, said they were shipped to DHL. Awesome. Told DHL via their webapp and text messaging that "I do not need signature. Drop at doorstep". 10 boards were a whopping $5. Guaranteed delivery by 19'th, cause thats what I paid extra for.
So what does the fucknut idiot delivery driver do? "Did not deliver because no signature". I was fucking furious. I called their support line, and "we'll try to deliver tomorrow" ~~~ for WHAT? The idiot to say AGAIN that no signature, did not deliver? Uh huh, tell them to get their ass back right now and drop it off. Their claim was "They can only ask". BTW, their systems noted both my previous "I dont need signature" authorization, along with the text message responses saying the same.
Well, it turns out that Twitter is good for other things, like complaining loudly. So I reached out to the 4 contacts linked to DHL, and included my package#. I got one of their US VP's on there. Wouldn'tya know, they had the authority to tell the idiot driver to get back and deliver.
Who knows when I would have gotten my boards. But I certainly know how to bypass 'consumer firewalls'. I brought Seeed into it as well, by mentioning them with DHL. Evidently, squeezing the B2B may have worked, I really don't know.
This is dumb on the part of everyone involved. No, you are not taking the moral high ground by calling Nintendo customer service and initiating a back-and-forth on what to do with the mistakenly-delivered extra product. In fact, you are probably costing Nintendo more money than the second Switch is worth by doing so. There is no reason, ever, unless the cost of the item is extremely high, to initiate a conversation w…
Yes it matters in one case, yes it matters in 10 cases.
Yes you have a ethical/moral responsibility to tell them. Why? Because if you expect any company or someone else to tell you when you fucked up, you have to do this as well.
I go back to a store to tell them, that they forgot to give me 1$. I go back to a store and give them 1$ when i realise that they gave me 1$ more than expected.
This is dumb on the part of everyone involved. No, you are not taking the moral high ground by calling Nintendo customer service and initiating a back-and-forth on what to do with the mistakenly-delivered extra product. In fact, you are probably costing Nintendo more money than the second Switch is worth by doing so. There is no reason, ever, unless the cost of the item is extremely high, to initiate a conversation w…
It may be a cultural difference. For some people it's dumb, for others it's a fundamental question of ethics.
This is dumb on the part of everyone involved. No, you are not taking the moral high ground by calling Nintendo customer service and initiating a back-and-forth on what to do with the mistakenly-delivered extra product. In fact, you are probably costing Nintendo more money than the second Switch is worth by doing so. There is no reason, ever, unless the cost of the item is extremely high, to initiate a conversation w…
This is doubly true when it comes to this threat of suing you for mistakenly receiving the second device, notwithstanding the customer support costs leading up to this.
A Switch is definitely worth less than the cost of having an attorney prepare even the initial legal complaint against you, let alone setting foot into court.
One, as far as we know, isolated logistics problem with some ill-trained phone operators not solving it gracefully is the claim. What am I missing that makes this story more interesting than that? Is it just because Nintendo? Or is it exactly this interesting if it were the same story but the product plumbing supplies?
Earlier quoted context omitted.
A pity that multinational companies can usually afford much better lawyers than the average Joe. It's really not the same as threatening your neighbor with a "We'll see each other in court", for a parking lot dispute.
This itself is an interesting question. The foundations of the justice system talk about testing everyone equal in the eyes of law but somehow equal access to legal resources is never talked about. I think we need to think over this as a society. There are some countries like Germany where for people with low income the state pays money to hire a lawyer rather than providing a lawyer.
Looks like you got yourself a free Switch. Enjoy it, and if your other Switch is in good condition, offer it to your son or a friend. If Nintendo threatens further legal action, take your lawyer out to dinner and spend the evening laughing over it.
It doesn't. He is probably even by law obligated to tell.
And yeah there is still something called moral/ethics.