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Live iPhone 4 press event coverage

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Re: Live iPhone 4 press event coverage

#41

Post by sigzero »

Shabaz wrote: post #33
sigzero wrote: post #24

Earlier quoted context omitted.

> caused by something completely different Um, from what I saw it was caused by the same thing. You hold a phone a certain way you lose signal strength. > that seems like a fundamental engineering flaw, and I would've liked them to acknowledge that. I watched the whole thing and several times it was acknowledged as such. Maybe you wanted them to say it was only an iPhone4 issue and not a general smartphone problem?

I have only read the gdgt transcript, so if you watched it somehow I'm going to defer to you about anything not in the transcript. But as far as the 'completely different' thing goes, as far as I know the lower signal can be caused by signal being absorbed by your hand. But what seems to happen with the iPhone 4 is that there is also this shorting issue because of an exposed antenna. But when directly asked about the…

Ok, yes I agree with that. They gave a rather bad answer to that question. I am surprised that a follow-up question was not asked to bring it back around to the shorting issue.

Re: Live iPhone 4 press event coverage

#42

Post by jeebusroxors »

ajg1977 wrote: post #12
mbreese wrote: post #7

Earlier quoted context omitted.

single finger on one small spot I'd like to see you hold a phone with a single finger...

I hold my phone lightly, not in a death grip. If part of my skin touches the wrong area on the iPhone 4, signal vanishes. Capeche?

Not to be that guy - but it's capisce for your future uses.

Re: Live iPhone 4 press event coverage

#43

Post by SandB0x »

This is a good quote, from the Q&A session:

You could make a really big smartphone that doesn’t have this problem — some of these guys are making Hummers now — so big you can’t get your hand around it. But no one’s going to buy that.

Re: Live iPhone 4 press event coverage

#44

Post by [deleted] »

ergo98 wrote: post #30
sigzero wrote: post #24

Earlier quoted context omitted.

> caused by something completely different Um, from what I saw it was caused by the same thing. You hold a phone a certain way you lose signal strength. > that seems like a fundamental engineering flaw, and I would've liked them to acknowledge that. I watched the whole thing and several times it was acknowledged as such. Maybe you wanted them to say it was only an iPhone4 issue and not a general smartphone problem?

>Um, from what I saw it was caused by the same thing. You hold a phone a certain way you lose signal strength. Apple is playing some extraordinary deception with that. They're comparing a death grip on phones (which is entirely unnatural and I certainly don't hold a phone like that), and saying "See, it's all the same". That isn't the issue . The issue is ruining the profile of the exposed 3G antenna by electrically…

[deleted]

Re: Live iPhone 4 press event coverage

#45

Post by MWinther »

ergo98 wrote: post #30
sigzero wrote: post #24

Earlier quoted context omitted.

> caused by something completely different Um, from what I saw it was caused by the same thing. You hold a phone a certain way you lose signal strength. > that seems like a fundamental engineering flaw, and I would've liked them to acknowledge that. I watched the whole thing and several times it was acknowledged as such. Maybe you wanted them to say it was only an iPhone4 issue and not a general smartphone problem?

>Um, from what I saw it was caused by the same thing. You hold a phone a certain way you lose signal strength. Apple is playing some extraordinary deception with that. They're comparing a death grip on phones (which is entirely unnatural and I certainly don't hold a phone like that), and saying "See, it's all the same". That isn't the issue . The issue is ruining the profile of the exposed 3G antenna by electrically…

With those support call numbers about the issue and the return rates for the phone, it doesn't seem to be unavoidable to most people.

Re: Live iPhone 4 press event coverage

#46

Post by macrael »

zppx wrote: post #34
rauljara wrote: post #21

Q: Are you willing to make an apology to investors? Steve: You know we hear from customers who love this phone and have a great experience with it, and we're doing a lot to help them with any issues they're seeing. To investors, you know, you invest in the company we are, so if the stock goes down $5... I don't think I owe them an apology. Whether or not Jobs is bs-ing about loving his customers so much, I wish more…

I think this is the correct attitude when you're an entertainment company, or a company that does have a direct relationship with costumers, but might not work for other types, such as services for enterprises.

Is it? When you are selling services for enterprises, shouldn't your focus still be on making those businesses happy? I've never been in such a market, so maybe I don't know, but it seems to me like your focus should be similar.

Re: Live iPhone 4 press event coverage

#47

Post by tonystubblebine »

zppx wrote: post #34
rauljara wrote: post #21

Q: Are you willing to make an apology to investors? Steve: You know we hear from customers who love this phone and have a great experience with it, and we're doing a lot to help them with any issues they're seeing. To investors, you know, you invest in the company we are, so if the stock goes down $5... I don't think I owe them an apology. Whether or not Jobs is bs-ing about loving his customers so much, I wish more…

I think this is the correct attitude when you're an entertainment company, or a company that does have a direct relationship with costumers, but might not work for other types, such as services for enterprises.

I run a B2B company and I think customer focus is effective there as well. I'm in a small niche but with enough competitors to see other approaches. I've seen competitors with what looked like great marketing, great sales efforts, and important looking partnerships.

We don't do any of that. We just try to do our best with each customer and grow from word of mouth. For awhile I thought we were going to get creamed by all these other companies that seemed to have the sales/marketing activities nailed. But in the end we seem to be growing much faster and most of the efforts from other companies to ram their product down people's throats weren't just less effective, they completely failed.

I think in B2B, customer focus leads to repeat business, expanded scope of business with existing customers, and word of mouth. Normally once you have a sale your margins are really good. Keeping customers happy is where your profits are.

Re: Live iPhone 4 press event coverage

#48

Post by dieterrams »

ergo98 wrote: post #30
sigzero wrote: post #24

Earlier quoted context omitted.

> caused by something completely different Um, from what I saw it was caused by the same thing. You hold a phone a certain way you lose signal strength. > that seems like a fundamental engineering flaw, and I would've liked them to acknowledge that. I watched the whole thing and several times it was acknowledged as such. Maybe you wanted them to say it was only an iPhone4 issue and not a general smartphone problem?

>Um, from what I saw it was caused by the same thing. You hold a phone a certain way you lose signal strength. Apple is playing some extraordinary deception with that. They're comparing a death grip on phones (which is entirely unnatural and I certainly don't hold a phone like that), and saying "See, it's all the same". That isn't the issue . The issue is ruining the profile of the exposed 3G antenna by electrically…

Hey, neat. An Apple comment by ergo98 that I agree with.

Re: Live iPhone 4 press event coverage

#49

Post by cwilson »

Something no one is mentioning or commenting on: When the 3GS launched the majority of buyers walked out of the store with a case in hand. When the iPhone 4 launched 80% of buyers were not able to take a case with them as well (due to their being no third party cases at launch and a shortage of bumpers). If it would have been the opposite, and 80% of customers walked out of the store WITH a case, I'm guessing that "less the 1%" stat about the iPhone 4 vs 3GS would actually flip to the iPhone 4 as having the better ratio of dropped calls.

I'm willing to bet you'll see @Gruber focus on this point heavily, which is a good thing, because it's a great point by Jobs.

Re: Live iPhone 4 press event coverage

#50

Post by drivebyacct2 »

zhyder wrote: post #18
gjm11 wrote: post #5

Brief summary of what they've said so far: 1. Similar things happen to all smartphones. (They had videos showing them happening to many other smartphones.) 2. This isn't making lots of people return their iPhones. (Return rate ~ 1/3 that of 3GS at the same point in its life.) 3. The iPhone 4 does drop more calls than the 3GS, but by less than 1%. (Not clear whether that's 1% of all calls or 1% of calls dropped on the…

It's 1% of all calls: http://www.blogcdn.com/www.engadget.com/media/2010/07/iphone... . Am I the only one that thinks that's actually a lot?

Considering that people constantly complained about call reception and dropping on the 3GS and the iPhone 4 was heralded as the solution?

Yes, I was shocked. I thought Apple handled this all well, but I was really expecting them to say that the "iPhone 4 still provides better reception than the 3GS". I guess they can't actually make that claim and I still find that a bit funny.

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