Google Developer Account Wrongly Terminated NO MEANS OF DISCOURSE • Hacker News Board

Re: Google Developer Account Wrongly Terminated NO MEANS OF DISCOURSE

#41

Post by dragonwriter » Fri, Sep 08, 2017, 4:09 AM UTC

Houshalter wrote: post #28

smt88 wrote: post #2

> I may be banned from doing something I love for the rest of my life (not to mention having no apps to add to my portfolio) 1. You can continue writing Android apps. You can (very likely) start distributing apps through the Play Store again just by creating a new account with a new credit card. Create an account as a company instead of an individual, for example. 2. Unless you're very old, distributing apps through…

>Native apps will be replaced by web apps on mobile, just like they were on desktop. Google and apple make a fortune from their app stores. They have a huge incentive to stop this from happening, and the means to do it by restricting the mobile browser. Can you really sell a mobile app today anywhere near as effectively as a native app? The only reason this works on desktop at all is because IE eventually lost it's m…

> Google and apple make a fortune from their app stores

Google has a web app store already, and makes vastly more money from web ads (including search, where most people would find non-store web apps) than it's app stores, anyway.

I suspect that busting Apple's app store in favor of web apps would be a bigger win for Google than losing Play Store would be a loss.

Re: Google Developer Account Wrongly Terminated NO MEANS OF DISCOURSE

#42

Post by Keeeeeeeks » Fri, Sep 08, 2017, 4:32 AM UTC

This totally makes sense for Google. You charge back a purchase, and you've set a precedent about your relationship with them. Regardless of the circumstance, something about your account was shaky enough to lead to a chargeback. In your purported case, it was a brother in law accidentally disputing it.

You know how many people make apps/IAPs and charge back? A lot of people, so they can't go through every single case, ban one person but not another, and have inconsistent policies. Otherwise, the people who get banned see posts from people who CBed and didn't get banned, and they wave the exceptions in the face of Google. You're basically asking for a workaround to a fraud-related shutdown.

Once you issue a chargeback on a merchant, it's like pissing in their bed or cheating with a girlfriend: you can apologize and never do it again, but it breaks the trust, sometimes irrevocably. They don't owe you shit, as they already paid the bank $25 and Visa/MC about $8 per chargeback.

Even if you paid them back, they have no idea if you'll continue to pay back the CB fees with stolen cards until you either give up, or make enough IAP money to run off.

SFYL

Re: Google Developer Account Wrongly Terminated NO MEANS OF DISCOURSE

#43

Post by majewsky » Fri, Sep 08, 2017, 8:53 AM UTC

boxingdog wrote: post #22

chrisweekly wrote: post #6

Earlier quoted context omitted.

> "Native apps will be replaced by web apps on mobile, just like they were on desktop." Provocative. I might agree with you.

I'm seeing this already, no one wants to install apps anymore

I can see that. I've been burned by shitty apps that drain my battery and spam the notification panel more than once.

Re: Google Developer Account Wrongly Terminated NO MEANS OF DISCOURSE

#44

Post by kyrra » Fri, Sep 08, 2017, 1:39 PM UTC

mattshoe81 wrote: post #21

kyrra wrote: post #10

In your appeals, have you stated that the chargebacks were done in error and that you would like to repay them? As well to be clear, your brother in law closed the credit card entirely and is unable to issue a reverse chargeback? Has he tried calling the issuing back to see if they can issue a reverse chargeback in some way?

I have indeed mentioned that the chargeback were made in error, and stated my intention to repay it. And yes, entirely closed and unable to issue a reverse chargeback. As far as I know, he's done all he can with his card account. I'm still trying to get him to contact his bank again, but I think it's a long shot

Reverse Chargeback is the best thing to fix these kinds of situations. Chargebacks are bad for companies, outside just the fees and lost revenue that happens with them. Card networks have limits on how many chargebacks a company can have before there starts being issues for them. Reverse-chargeback takes that mark off of them, so it makes the company happy.

Re: Google Developer Account Wrongly Terminated NO MEANS OF DISCOURSE

#45

Post by kyrra » Fri, Sep 08, 2017, 1:50 PM UTC

p3a2u1l0 wrote: post #36

Good luck, Google has a terrible customer service which is why I do not use their cloud offering nor do I recommend it to my clients. They terminated my adword account a few years ago for alleged click fraud (I never clicked on a single ad) while they were owing me money, I have never been able to get a hold of a real person to plead my case. They don't do customer relations, unless you are a big player then you get…

Cloud has great support (just check any HN discussion around GCP's offering and their customer support). Adwords can also have some really good support depending on your spend (even low-level spend has decent support).

The case you are mentioning seems to be AdSense? While you are showing ads from AdWords, it is a bit of a different product and has its own support (email-only it seems).