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Razer targets perfect Linux support

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Re: Razer targets perfect Linux support

#41
post #22

Earlier quoted context omitted.

This is for their razor blade laptop, are you really going to avoid their entire line up because of that?

This isn't even the laptop, it's for Razer Synapses which is their cloud mouse/keyboard settings program. This is literally nothing to do with their laptop line up.

If they can screw up a mouse that badly why should I trust them with my entire system?

Re: Razer targets perfect Linux support

#42
Razer's Synapse, or cloud based drivers seem like a huge step backwards. Needing to make an account so I can change the sensitivity of my mouse is crazy.

I've heard the argument

* they needed more space on the device so couldn't include the drivers and configuration

* cloud drivers allow portability of configuration

Both of those fall on their face in reality. Lan gaming is mostly dead since most multiplayer games are online and memory space is cheap.

Re: Razer targets perfect Linux support

#43
I mean, this is one of those things where either you're a real company, or you're not. Half a company is, like, supply chain management. The other half is, pushing the perspective beyond the horizon. Razer solve all the supply problems, obviously, or else there wouldn't be a working catalog, but as far as pushing things beyond the event horizon, signs are that there is much more to come.

Look at it this way... what Apple did with NextStep in 1999, Razer, et al., could be doing right now, finally, and catching up. With Linux.

Only 20 years behind the ball, but .. then again .. these are not yet $Billion companies. Yet.

Re: Razer targets perfect Linux support

#45

I am one of many disgruntled Razer Blade Stealth and razer core owners, currently awaiting a refund. Some customers are on as many as their 4th or 5th replacement unit. They have no English support in the UK, just a couple of german phone numbers which nobody seems to answer. The forum is terrible and they can't translate emails correctly. It's insulting. The typical issues are usually related to firmware, which myse…

Just wanted to say that I'm looking to an existing ultraportable and hearing stories about how poor Razer's quality control and customer service is (from /r/razer and from friends) means I won't be buying a Razer Blade Stealth.

It's a real shame, it fits the bill perfectly but Dell will almost certainly get my money for an XPS 13 instead.

Re: Razer targets perfect Linux support

#46

I am one of many disgruntled Razer Blade Stealth and razer core owners, currently awaiting a refund. Some customers are on as many as their 4th or 5th replacement unit. They have no English support in the UK, just a couple of german phone numbers which nobody seems to answer. The forum is terrible and they can't translate emails correctly. It's insulting. The typical issues are usually related to firmware, which myse…

Yes, I had an awful experience with the stealth also, though it had nothing to do with linux support (managed to get everything working).

Multiple hardware failures and eventually had to return it. They should probably learn basic quality control techniques before spending any energy on better linux support.

Re: Razer targets perfect Linux support

#47
post #15

This is great! I picked up a Razer 2016/1060 a couple months ago and have been running Ubuntu on it since then. There's been a few issues, but overall it's been a great machine to transition to after a decade of Mac usage. If you're interested, it will require a bit of configuration (and even then its not 100% perfect just yet). See here for a list of issues/solutions: https://docs.google.com/document/d/1jI2jlVi1V0H8…

Once upon a time I installed Ubuntu on either first gen or second gen "Razer Blade" (since rebranded the "Pro"/17 inch) and the only real issue I had with it was the keyboard would send double input. Found someone who had put together a custom driver patch and it became usable.

I have been looking at the Razer Blade and the Alienware 13" recently and have been leaning towards the Alienware since I can replace the WiFi card...but if Razer brings 1st class support for Linux systems then I will have a much harder decision to make when I start looking again.

Re: Razer targets perfect Linux support

#48
post #31
post #27

Please also add trackpoint[0] so that we thinkpad (linux) users can be more comfortable considering switching to your platform. [0] https://en.wikipedia.org/wiki/Pointing_stick

I know some people love them but compared to the massive glass trackpad with multitouch that I have on my MacBook I don't understand the appeal. Is it a portability thing?

I have not used a Thinkpad in 10 year but I have never seen anything that compares to the Trackoint. Anything else has always given me the urge to use a mouse.

Re: Razer targets perfect Linux support

#49

I am one of many disgruntled Razer Blade Stealth and razer core owners, currently awaiting a refund. Some customers are on as many as their 4th or 5th replacement unit. They have no English support in the UK, just a couple of german phone numbers which nobody seems to answer. The forum is terrible and they can't translate emails correctly. It's insulting. The typical issues are usually related to firmware, which myse…

I've had very similar experiences with their support on other devices, very displeased. For a mouse of theirs, I ended up writing a kernel extension to fix the issues myself.
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