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Gitlab is down

gitlab.com

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Re: Gitlab is down

#41

Post by cptskippy »

xena wrote: post #39
cptskippy wrote: post #38

Earlier quoted context omitted.

I questioned their engineering competence during their last outage and the general responses I got were very dismissive. Gitlabs were able to spin the last disaster into a publicity stun with the live streaming but I feel like that was a fluke. Bro coding and "openness" will only garner you so much good will with paying customers who are more concerned with availability. The unavailability of a code repository might…

If you are relying on something for your business that you paid nothing for, you get your money's worth.

That excuse doesn't really work because Gitlab offers a premium paid option for repositories hosted on Gitlab.com.

Re: Gitlab is down

#42

Post by Piskvorrr »

cptskippy wrote: post #38
ploggingdev wrote: post #20

I get the impression that Gitlab focuses a little too much on releasing new features at a rapid pace with every release. Maybe they should spend more time on running their infrastructure reliably and getting their engineering practices up to speed. The recent events will raise a red flag with enterprises who might be potential Gitlab customers and that directly affects their bottomline.

I questioned their engineering competence during their last outage and the general responses I got were very dismissive. Gitlabs were able to spin the last disaster into a publicity stun with the live streaming but I feel like that was a fluke. Bro coding and "openness" will only garner you so much good will with paying customers who are more concerned with availability. The unavailability of a code repository might…

Which is why I have yet to see a company with a gitlab.com important repo - but Gitlab local installs? Aw yeah! (Gitlab EE is their main focus, IMHO - providing a public Github alternative seems to be an afterthought.)

Re: Gitlab is down

#43

Post by Perihelion »

cptskippy wrote: post #41
xena wrote: post #39

Earlier quoted context omitted.

If you are relying on something for your business that you paid nothing for, you get your money's worth.

That excuse doesn't really work because Gitlab offers a premium paid option for repositories hosted on Gitlab.com.

.com is free -- paying customers/CE users weren't affected by the outage.

Re: Gitlab is down

#44

Post by cptskippy »

Perihelion wrote: post #43
cptskippy wrote: post #41

Earlier quoted context omitted.

That excuse doesn't really work because Gitlab offers a premium paid option for repositories hosted on Gitlab.com.

.com is free -- paying customers/CE users weren't affected by the outage.

> .com is free

Yes, and Gitlab.com Bronze Support is a premium service offered on the Gitlab.com platform. It is not the hosted or self hosted premium offerings.

> paying customers/CE users weren't affected by the outage.

That is incorrect. If you pay for Bronze Support you are definitely affected by this outage. Hosted and Self-hosted customers are unaffected.

Re: Gitlab is down

#45

Post by scaryclam »

tdkl wrote: post #36
scaryclam wrote: post #24

Earlier quoted context omitted.

If this is even remotely true, they need to put that on the front page, in really big letters.

The letters are F, R, E and another E.

It's nice that you can spell and all, but bitbucket is also free and we don't see this type of issue there. Or github, or gmail, or google analytics, or...well, you get the point I hope. Free is not a synonym for unreliable, so if a company wants me to sign up to their product and doesn't tell me it's unstable, I'm not going to be terribly impressed if it fails. A clear notice on the homepage would sort this out. Heck, they can even link over to the enterprise edition for anyone who doesn't want to take the risk.

Re: Gitlab is down

#46

Post by shedam »

scaryclam wrote: post #45
tdkl wrote: post #36

Earlier quoted context omitted.

The letters are F, R, E and another E.

It's nice that you can spell and all, but bitbucket is also free and we don't see this type of issue there. Or github, or gmail, or google analytics, or...well, you get the point I hope. Free is not a synonym for unreliable, so if a company wants me to sign up to their product and doesn't tell me it's unstable, I'm not going to be terribly impressed if it fails. A clear notice on the homepage would sort this out. Hec…

please search for "github outage" on hn search engine for example... or "bitbucket outage"... pay is not synonym for reliable either...

Re: Gitlab is down

#47

Post by sytse »

swozey wrote: post #28
shakna wrote: post #21

Earlier quoted context omitted.

Gitlab.com is for testing new features. It's a testing environment. If anything, enterprises can rest easy, because the next version has already been running in the wild, with a real world group of users running on it. This was a first RC. It's fairly normal that infrastructure problems can arise here.

Yeah, I run Gitlab-EE internally and am aware of gitlab.com being a test bed but I can definitely see how others less familiar with Gitlab aren't aware of that. Taking a quick glance at their site I can't even find anything about it basically being the test bed. There used to be some lines last year that said something along the lines that gitlab.com was known to be unstable and they recommended important projects to…

We're working to make GitLab.com faster in https://gitlab.com/gitlab-com/infrastructure/issues/947
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