These sort of issues are becoming more and more a reason to switch to more open alternatives, where you have at least sufficient access to the system and a fighting chance to mess with some tools to debug and perhaps solve the issue yourself.
iPhone update leaves users furious due to battery drain issue
41–50 of 66 posts
Re: iPhone update leaves users furious due to battery drain issue
#42iPhone 6 here. Have experienced exactly this issue since upgrading to iOS 10 (and 10.1)
The battery will drain extremely fast (typically lasts about half a day, with light usage), and will randomly and suddenly die when reporting 20, 30, or even 50 percent remaining.
The unpredictability of when the phone will completely die makes this problem particularly frustrating.
Connecting a charger cable results in it immediately reporting 20/30/50 percent battery again.
Have already had a Genius bar appointment to resolve. The 'Geniuses' ran the usual battery diagnostics, and said the battery was close to their 80% threshold, but were adamant a full restore would resolve the issue. They were rude and dismissive, and point-blank refused to replace the battery, or handset.
I did a software restore, and lo and behold, still have the issue.
Re: iPhone update leaves users furious due to battery drain issue
#43This is real. A friend of mine has this issue after updating her 6s. It persists and Apple (Germany) support repeatedly claims there is no problem. https://www.facebook.com/maria.stepanova.1986/posts/10209132... P.S.: On that note: Apple support in Germany is severely lacking, compared to the US. I had a display issue with my brand new (company support contract covered) MBP's screen in 2014. the left 25% of it went i…
My experience with Apple customer service in UK was nothing but stellar. I've had multiple parts and products replaced on the spot in the Apple Store, no questions asked. So "Europe" is maybe not exactly correct.
Re: iPhone update leaves users furious due to battery drain issue
#44I had this exact issue on my iPhone 6s back in July/August, prior to the release of iOS 10. Upgrading to iOS 10 didn’t help. I took my phone into an Authorised Service Provider, who ran a diagnostic and said there was nothing wrong, but that the symptoms I described matched up with a software issue that had been acknowledged by Apple. Apple’s documentation on the issue, they said, indicates that resetting the phone t…
I suspect this is a hardware (firmware) issue, I've had it, along with numerous other people and a replacement followed by an iCloud backup has always fixed the problem. It's not normal battery drain, nothing could cause the battery to jump from 30% to 0% instantly. It wouldn't explain the percentage jumps when plugging back in, or how usage in the cold causes shutoff when under 50%. I fear Apple knows there is a def…
I've had this problem with a 5 for years now, as has a friend. Especially in the cold, the phone will shut off very quickly. I thought it was just due to the inevitable wearing out of the battery.
Re: iPhone update leaves users furious due to battery drain issue
#45Lovely website. Auto playing junk on mobile, and spyware like pop ups! Awesome stuff! Guess I'll just guess what the article said from the comments here.
Re: iPhone update leaves users furious due to battery drain issue
#46Earlier quoted context omitted.
On the other hand, Google's customer service is great in Europe (and the warranty lasts 2 years instead of 1 everywhere else). I never understood how people are happy to pay premium prices and possibly an AppleCare when you still have to book appointments weeks in advance and go to a store in person.
Warranty is 2 years minimum in all of EU. If anybody says otherwise (plenty of sales and customer support people will try to convince you it's 1 year) show them this: http://europa.eu/youreurope/citizens/consumers/shopping/guar... To quote - "Under EU rules you always have the right to a minimum 2-year guarantee at no cost. This 2-year guarantee is your minimum right. National rules in your country may give you extra…
People keep misunderstanding what this 2-year warranty is. It's not a blanket 2-year warranty where if your product develops a fault the manufacturer has to fix it - it's a warranty against manufacturing defects and manufacturing defects only. And the onus of showing that something is a manufacturing defect is on the customer, sadly. So if you bought a macbook, and 1.5 years into the ownership the screen dies, apple is under no obligation to fix it, unless you can prove that it died because of a manufacturing defect.
To directly quote from the article you posted:
"But, after 6 months in most EU countries you need to prove that the defect already existed on receipt of the goods, for example, by showing that it is due to the poor quality of the materials used."
Re: iPhone update leaves users furious due to battery drain issue
#47This is probably due to the new face recognition stuff which runs in the background in iOS 10 and Sierra. I think I had similar issues for the first couple days as it does an initial run through your library, but I haven't had any issues since. Same with Sierra.
This would line up with other's comments on it magically fixing itself after a few days.
Re: iPhone update leaves users furious due to battery drain issue
#48This is real. A friend of mine has this issue after updating her 6s. It persists and Apple (Germany) support repeatedly claims there is no problem. https://www.facebook.com/maria.stepanova.1986/posts/10209132... P.S.: On that note: Apple support in Germany is severely lacking, compared to the US. I had a display issue with my brand new (company support contract covered) MBP's screen in 2014. the left 25% of it went i…
On the other hand, Google's customer service is great in Europe (and the warranty lasts 2 years instead of 1 everywhere else). I never understood how people are happy to pay premium prices and possibly an AppleCare when you still have to book appointments weeks in advance and go to a store in person.
AppleCare used to be vastly superior (at least in here in Australia) - you could walk in without an appointment, and service was while-you-wait. I needed some repairs to a 2007 MacBook, they offered to repair it within a couple of hours, send me an SMS when it was ready, and offer a voucher for a coffee at a nearby cafe while I waited. And if they couldn't repair it same/next day, to swap it with a replacement machine. That's the kind of service I was paying the Apple tax for, to minimize my downtime.
But it's nothing like that now. Apple is back to 1 - 2 week wait on repairs, just like the third-party repair stores before the Apple Store existed here. Much of the point of AppleCare for me - same day repairs in any major city around the world - is gone now.
Re: iPhone update leaves users furious due to battery drain issue
#49Re: iPhone update leaves users furious due to battery drain issue
#50This is probably due to the new face recognition stuff which runs in the background in iOS 10 and Sierra. I think I had similar issues for the first couple days as it does an initial run through your library, but I haven't had any issues since. Same with Sierra. This would line up with other's comments on it magically fixing itself after a few days.
Which apps use facial recognition? And is there a way to turn it off?