Earlier quoted context omitted.
I'll me-too your me-too. I had that exact same situation on a job and left because of it. The only question I ever heard from my boss was "Are you billable?" She didn't care anything about technical quality, career development, tooling, architecture, morale; the only thing that mattered was billable billable billable. It wasn't entirely her fault, it came transitively through her from upper management, the entire div…
One of my early software jobs was at a shop and we built conference registration 'pages' (a big form with a bunch of perl stuff behind it). Each project was... a lot of hand-customization, and usually took 8-12 hours, and we did a few dozen per year (IIRC) and that number was growing. But each one was... a pain. I spent some time putting a lot of configurable stuff in a a config file, and some runtime checking of the…
He probably didn't know about that situation, but he should have been aware of the billable hours culture and the problems that was causing.