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Homejoy says goodbye

blog.homejoy.com

391–400 of 410 posts

Re: Homejoy says goodbye

#391
I remember listening to her talk way back when there was sam altman's startup video series.

I thought it was very cool that she worked with her brother. You don't see sister/brother as business partners usually. She was also a hard worker from the impression, reading quarterly statements to find 'gems'. Lot of doing this and that. It really sounded like they were doing great, she and her brother knew what they were doing. $39.7M in 5 Rounds from 15 Investors seem like a pretty good winner.

And then suddenly this. A shift in the industry or inability to be profitable and sustainable ( I don't know why homejoy failed). Cleaning houses to find out what home services would be like (lean startup approach) and YC branding (quit your job and lets go) with 5 rounds of funding and still did not emerge as a winner. In hindsight it looked like they were doing everything out of the YC/lean textbook without really forming their own ideas. It's probably comfortable this way.

It appeared like they did everything right and they probably were but it did not produce success from the investors point of view. I think what we can learn from this is that just because somebody or something looks like they are doing everything right or talk like they know what they are doing it may not be the case.

I wonder had they bootstrapped and operated as a small business catering to a focused market instead of trying to expanding to different markets with easy capital flowing to SV, they could have ended up with a cash flow positive and recurring source of income.

I wonder if the bubble is popping and the skewed flow of capital is forcing stakeholders to operate outside of their means or comfort zone and resulting in failure. It was valued at $130 million dollars apparently. Who else out there YC or not, have unsound valuation? Surely, there will be similar stories in the future.

http://wpcurve.com/homejoy-adora-cheung/

Reading that article it is the same type of very logical and well rounded writing found on YC that shows expertise but then in this case it wasn't enough. What I observe to be interesting is that it mentions 'from failure to $XX million dollar in funding'. Perhaps raising a ton of money feels like success and that gives false confidence and incompatible strategies.

I find it really hard to swallow that it took 50 million dollars to figure that out where investing 150k in airbnb would've yielded immense return. Back to my original strategy of avoiding piling up positions on a single bet no matter how certain you are it's a winner and instead making numerous limited bets across large number of startups. Sell half of your equity to the guy investing $15 million dollar in the next series round in case it fails.

Re: Homejoy says goodbye

#392
post #376

Earlier quoted context omitted.

Yep, that's one of our primary value props. Once we reach critical mass in a market we're able to do job clustering and route optimization. More jobs per day + less time spent burning fuel sitting behind a steering wheel means much better economics for our lawn pros.

Aren't lawn care providers already pretty much doing this by means of fragmentation? (i.e. in one suburban town, there are only 3 providers that serve the whole area) What additional value do you guys provide that isn't already there?

That's not actually the case for a market of any scale. More like 1000 providers / market. :)

Also, routing optimization is a fairly hard problem and requires significant critical mass in a geo. Pretty hard for individual service providers to build this on their own. The closest thing may be a small-town service pro who has been in business for 30 years and eventually reached sufficient mass / frequency to optimize his routes, but that's a rare case.

Re: Homejoy says goodbye

#393

And the recode story ( http://recode.net/2015/07/17/cleaning-services-startup-homej... ) which has a bit more clarity. Trying to fund raise a sharing economy business just after Uber gets a bad court decision on the employee/contractor question is hard. It is almost like having your company go back to being a 'seed round' level risk for some investors. It also lends credibility to the 'not a bubble' discussions if st…

> It also lends credibility to the 'not a bubble' discussions if stage C investors are showing restraint but that is a different discussion. Yes, It's Not a Bubble(TM) if companies with significant and obvious legal risk are only raising $30+ million Series Bs but not $100+ million Series Cs. Oh wait[1][2]. Employment class action attorneys couldn't have designed companies more vulnerable to lawsuits if they tried. S…

I agree 100%. The VC should have put all the class action law firms in this area on a retainer.

Re: Homejoy says goodbye

#394

Benjamin Harrison said this circa 1890s: I pity the man who wants a coat so cheap that the man or woman who produces the cloth or shapes it into a garment will starve in the process. My sincere question is - Why not just make them employees? It does increase the cost of the service from 20$ to 30$ an hour, I would still have the service but use it at half the frequency. But I will be glad knowing the cleaner is treat…

Because if they were employees then it wouldn't be a "platform" and it would just be a maid service company with an app.

Re: Homejoy says goodbye

#395
post #7

I used Homejoy and I liked it's ease of use. But after the cleaning lady they sent me was done, she offered me her direct phone # and told me I could contact her directly for any future cleaning needs. I always wondered how this business model was going to work if Homejoy's contractors could just give out their phone # at the end of their first service and the customer could just contact them directly for any future…

Going through Homejoy instead of direct offers you Homejoy's bonded protection and insurance, plus refund platform. This is worth something.

The gig economy works for things like driving because there's little benefit in having the same person do the job every time because the job varies (the pickup and dropoff places are different, the time of day is different, etc). There's no reason to care about who is doing the work. When it comes to things like cleaning that is very different. Who you let in to your house matters. Homejoy's benefits are worth something while you're 'auditioning' cleaners, but once you find one who's good at cleaning, reliable and honest then those advantages evaporate and you're better off hiring the cleaner directly.

Re: Homejoy says goodbye

#396
post #51

Earlier quoted context omitted.

What does Apple or steam offer developers for their 30% cut ? customers and ultimately revenue to sustain themselves. An open marketplace has incredible value if its popular. Tech is the easy part of most startups.

... Apple builds the platform their apps run on. HomeJoy doesn't build houses, or manufacture sponges.

Apple builds the marketplace, just like Steam or HomeJoy. The fact that it's Apps are also based on their tech is irrelevant in this context. Steam also just provides a Marketplace without meaningful technology and has revenue in the hundreds of millions and nobody seems to complain.

Re: Homejoy says goodbye

#397
post #51

Earlier quoted context omitted.

What does Apple or steam offer developers for their 30% cut ? customers and ultimately revenue to sustain themselves. An open marketplace has incredible value if its popular. Tech is the easy part of most startups.

... Apple builds the platform their apps run on. HomeJoy doesn't build houses, or manufacture sponges.

[deleted]

Re: Homejoy says goodbye

#398

Earlier quoted context omitted.

Basic security measures were taken in the valuables room. The jewels out-of-site and in the box were all fake. Whether the jewels were fake or real or whether anything was taken or not doesn't matter right now. It was the experience of that interaction that mattered and I didn't feel that Homejoy lived up to that promise.

> It was the experience of that interaction that mattered and I didn't feel that Homejoy lived up to that promise. ...literally all maid companies are ineffective at screening out people who might give the impression they take things. Its why its a running joke. I get people on HN think of cleaners should be paragons of ethical morality incapable of creating a misunderstanding for $10/hr. I'm still going to call it e…

>I'm still going to call it extremely naive to expect anything close to 100% of cleaners to meet that standard.

That was the promise made by Homejoy.

Re: Homejoy says goodbye

#399
post #52

Could they operate as small business and/or flip the company as a running small business? I imagine home cleaning is sort of loyalty space, where they must have a good number of regulars? It's also interesting that they are managing a workforce of around a 1000 cleaners, and they burnt through $40 MM. That's the amount of seed Elon Musk needed for SpaceX.

Elon put 100mm into SpaceX. Plus a few venture rounds prior to their Falcon launch so 100mm +

Re: Homejoy says goodbye

#400
post #371
post #363

Earlier quoted context omitted.

If that was the question, then these companies would be lobbying to get rid of those regulations. Far too many of them see their ignoring of regulations to be a competitive edge.

Lobbying is expensive and time consuming. If you ignore regulations and do a good job, the population will lobby for you, for free.

Exactly. The new entrant into a market isn't the one who can afford to get into the lobbying game.
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