Live data from Hacker News

Apple users are being locked out of their Apple IDs with no explanation

9to5mac.com

391–400 of 548 posts

Re: Apple users are being locked out of their Apple IDs with no explanation

#391
post #334

Earlier quoted context omitted.

This is actually great. You basically look like a stolen device with a sim swap.

How would the thieves know the password? Even unlocked iPhones don’t show saved passwords without Face ID prompt..

A reused password that was breached somewhere else.

Re: Apple users are being locked out of their Apple IDs with no explanation

#392

Tangential business idea: insurance against getting locked out of your Google, Apple or Microsoft account.

How could it work? It would seem the business would need to have some agreement or side channel with Google/Apple/Microsoft to bypass the issue. Something like "we will pay you $Amount/year to let us reset any agreed upon account". Then collect a monthly fee from the users to subsidize the expense.

Insurance, not fixing service. They'd collect enough data on signing the policy to be able to independently verify your ownership of the account, and in case the account gets locked in the future, you'll get an insurance payout to help you cope with the damage. Not that different from order kinds of property insurance.

Re: Apple users are being locked out of their Apple IDs with no explanation

#393
post #314
post #259

Earlier quoted context omitted.

iTunes didn't even allow you to add your own album art. To do so you had to be signed in with Apple ID, so Apple could look up the album details on the iTunes store and set the image that way. This was in 2008, so the software ecosystem lock-in strategy was already well-established back then.

This is utterly false: https://www.youtube.com/watch?v=bnBsIAiZfFc You could always edit artwork in iTunes. Indeed, you could import albums from your own CDs and not even use the iTunes Music Store at all.

The video you linked is from 2015, almost a decade after the time period I referenced in my comment.

Re: Apple users are being locked out of their Apple IDs with no explanation

#394

Earlier quoted context omitted.

If I lost my phone, I would still have access to three different recovery methods: - I have my recovery codes - I have access to my recovery email address - I have access to a TOTP token I would hope this is sufficient to persuade Google's authentication infrastructure to let me in.

As I learned in Google SRE: "hope is not a strategy"

Hope is part of every strategy that doesn't have infinite cost.

Re: Apple users are being locked out of their Apple IDs with no explanation

#395

So i'm not the only one, huh. Got myself an iPhone, downloaded 2 apps, went to bed, woke up to a complete lockout. They unblocked me through a phone support request, after 18 hours, and then hit me with a fresh ban, not even 24 hours later. Account got permabanned after like 5 more calls, where they just started sending me a legal notice instead. The fact that your device can become a complete brick, because of an is…

What were the apps, and what did you (either explicitly or inadvertently) allow them to access?

I am wondering if your account was collateral damage of an automated system detecting misbehavior of the apps.

Re: Apple users are being locked out of their Apple IDs with no explanation

#396

Earlier quoted context omitted.

If you use your own domain, open source software, and backup often they can't lock you up forever like Google/Microsoft/Apple tho

You're missing my point that you're still beholden to the domain name registrar that manages your domain name on your behalf. That account getting permanently locked out will have all the same bad consequences for your online life as your Google account getting locked out. And keep in mind that being a domain name registrar is a low margin business (typically they're only grossing a few bucks per domain per year, bef…

I don’t think anyone is arguing that they can get away from the chain of trust required to operate in the modern world.

I believe they are advocating for minimizing risk by not deeply integrating with capricious cloud providers.

Re: Apple users are being locked out of their Apple IDs with no explanation

#397

Earlier quoted context omitted.

[flagged]

> They don't spend billions of dollars to get basic things like this wrong. I'm not sure if you've ever worked in tech, but a good early takeaway is that billions of dollars does not necessarily buy billion-dollar code.

[deleted]

Re: Apple users are being locked out of their Apple IDs with no explanation

#398
post #259
post #207

Earlier quoted context omitted.

Don't bind your online identity to Apple or Google or Microsoft, in particular not the email addresses you use for accounts. That at least limits the damage they can do.

iTunes didn't even allow you to add your own album art. To do so you had to be signed in with Apple ID, so Apple could look up the album details on the iTunes store and set the image that way. This was in 2008, so the software ecosystem lock-in strategy was already well-established back then.

I was adding my own album art to ripped CDs since well before 2008.

Re: Apple users are being locked out of their Apple IDs with no explanation

#399

Earlier quoted context omitted.

Apple is like a religion. An Apple user told me “Apple never makes mistakes” during the Antennagate. I never forgot that, and I try not to have conversations with Apple fans after that.

>An Apple user told me “Apple never makes mistakes” during the Antennagate. I never forgot that, and I try not to have conversations with Apple fans after that. Someone made an absurd statement to you about Apple, so you have spent the last fourteen years trying to avoid conversations with people who like Apple products?

Absurd? Yes. And common.

It's not rare to read comments to the effect of:

"Why are you, a single person, doubting the decision a trillion dollar company? Certainly they know best".

edit: Algolia for the win. Quick search [1] returned this pearl from 7 days ago [2]:

> What would you have them do? Sacrifice a trillion dollar business in token protest? You’re just a keyboard warrior with no point at all who would make the same choice and justify it the same way you imagine I do if you were ever in the position they are.

[1] https://hn.algolia.com/?dateRange=all&page=0&prefix=true&que...

[2] https://news.ycombinator.com/item?id=40098425

Re: Apple users are being locked out of their Apple IDs with no explanation

#400
post #207

Earlier quoted context omitted.

Don't bind your online identity to Apple or Google or Microsoft, in particular not the email addresses you use for accounts. That at least limits the damage they can do.

There really isn’t a good solution for this for the masses, is there?

Buying a domain is not difficult, nor is configuring it with a mail service like Fastmail. Yes, it’s slightly more involved than signing up at GMail, but it’s less complicated than doing your taxes (YMMV). The more people do it, the more helpful resources and service would appear for it. The problem is most people don’t care until they get unlucky and their account gets cancelled for inscrutable reasons. It would be better to have regulation that protects users.
Post reply on HN