Earlier quoted context omitted.
> doubt people are that afraid of 737 Max that they'll cancel a flight (and forfeit their ticket) over it Nobody rational will. But there are plenty of people with an understandable fear of flying who will create a customer-service kerfuffle over it. On the margin that might not do anything. But in aggregate it could affect how the airlines negotiate settlements from Boeing.
Everybody agrees that FAA is not what it used to be, these days the Boeing engineers are basically self-certifying their planes. So what's irrational in not believing that 737 Max is safe?
I think Boeing /engineers/ would argue that statement and instead tell you that Boeing /management/ is self certifying the planes.