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Cancelling Dropbox Pro is hard

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Re: Cancelling Dropbox Pro is hard

#391

Post by axaxs »

daveheq wrote: post #341
mrspeaker wrote: post #8

If it's harder to leave than it is to join, then I'm not using your stuff. It's mildly condescending and very transparent and so I don't want/need to deal with it. If you believed in your product, you wouldn't do it. I subscribed to the New York Times with a simple one-step "put in your credit card deets". One year later I was going to leave the country so tried to cancel it. After several steps of forms you get the…

I tried to cancel SoFi Money online (after not using it because of terms I didn't like that they didn't mention til after signing up), and they told me I had to call to cancel... this after everything else on their site that I use is online-only. I told them if I had to call, I would call my lawyer first, who would be calling them... and then they wrote back that they canceled. So, these companies don't need to make…

If you by chance see this, would you mind expanding on terms you didn't agree with, either here or privately(email in profile)? It sounds like a sweet deal, and I'm considering moving ahead with them.

Re: Cancelling Dropbox Pro is hard

#392

Post by tluyben2 »

chrischen wrote: post #385
tluyben2 wrote: post #236

Earlier quoted context omitted.

As someone who did millions of $ via PP as merchant, I can say the experience is great as a consumer usually but really stinks as a merchant. We had a far higher fraud rate on PP than CC and it was a high price to pay really. Especially because after enough users chargeback or dispute, even though it was very clear they were just scamming us for free product (you could very clearly see it as they did not even tried t…

To be fair the manner in which you were defrauded for product sounds like it can also be easily done with credit cards. That being said, I'm pretty sure PayPal can also be hit with a chargeback from credit cards, which they pass to you. Had it happened with a credit you'd not only have your funds immediately blocked for 90 days, you also get hit with processing fees regardless of if the customer was scamming you or n…

But the blocking of the funds, unlike with Cc, were the non chargebacked funds so our rolling cashflow. With Cc we only lose that one customer payment and that is it. PayPal blocks the entire account. That is very different.

Re: Cancelling Dropbox Pro is hard

#393

Post by Kye »

pbhjpbhj wrote: post #346
scarcely wrote: post #338

Earlier quoted context omitted.

Lmao my NYT guy actually switched into a stereotypical Chinese accent when I didn't catch sth he said and asked him could he repeat (my surname is Chinese)

Mimicking an accent can help understandability, fwiw. Might not apply here, but it's possible they were just attempting to be understood.

There's no way to save this one. I would be annoyed if someone used a stereotypical southern accent after finding out I'm from Georgia. They wouldn't get any of my money.

Re: Cancelling Dropbox Pro is hard

#394

Post by faitswulff »

nammi wrote: post #371
faitswulff wrote: post #25

Earlier quoted context omitted.

So how easy is it to cancel privacy.com?

Their support pages didn't seem to have any information on how to cancel. I emailed their support and requested to have my account deleted and got a polite reply from a human the next morning saying that they had done so.

Good to know, thanks!

Re: Cancelling Dropbox Pro is hard

#395

Post by jjeaff »

tluyben2 wrote: post #392
chrischen wrote: post #385

Earlier quoted context omitted.

To be fair the manner in which you were defrauded for product sounds like it can also be easily done with credit cards. That being said, I'm pretty sure PayPal can also be hit with a chargeback from credit cards, which they pass to you. Had it happened with a credit you'd not only have your funds immediately blocked for 90 days, you also get hit with processing fees regardless of if the customer was scamming you or n…

But the blocking of the funds, unlike with Cc, were the non chargebacked funds so our rolling cashflow. With Cc we only lose that one customer payment and that is it. PayPal blocks the entire account. That is very different.

Regular cc merchant accounts will do the same if they believe their risk threshold has been met and this will vary depending on your merchant bank. But I do think that PayPal's threshold is much lower than most due to the higher level of fraud and the fact that no human being seems to work in their customer service and risk management departments. It's all bots, all the way down.

Re: Cancelling Dropbox Pro is hard

#396

Post by maz1b »

cschneid wrote: post #68
maz1b wrote: post #36

Earlier quoted context omitted.

Can you expand further on this?

Say you sign up for a gym. The agreement is for $50/month with a year commitment. You give them a credit card to pay. 6 months in, you cancel your credit card (or it expires or whatever). The fact that they can't bill you doesn't change that you agreed to the plan and that you owe the second 6 months anyway. That's a debt and the gym can (and some do!) choose to go after you for it in whatever legal way they feel. Th…

What if the service agreement is simply per month, and not a contract? Then privacy.com regular use is fine, no?

As in, suppose a service advertises it open endedly as you stated, but I only needed 3 months of the service, then forgot about it or was traveling, is that considered illegal?

Re: Cancelling Dropbox Pro is hard

#397

Post by thisisweirdok »

ox_cable wrote: post #281
thisisweirdok wrote: post #182

Earlier quoted context omitted.

Yeah this is why I'm quick to use paypal. If I can't cancel it online I'm just going to deauthorize that shit.

That's all kinds of stupid. You might retain some cash in the meantime and feel better about "sticking it to the man," but the reality is you entered into an agreement and from both legal and corporate perspectives, you're defaulting and committing fraud. Is it right? No, not at all. Do I hate that it works this way? Absolutely. But sticking your head in the sand and pretending everything is fine is a great way to ge…

If a company wants to face the worst Streisand effect they've ever experienced they can go ahead and try to put me over a barrel because their shitty sales tactics make it incredibly difficult to cancel their service.

It should be illegal.

Re: Cancelling Dropbox Pro is hard

#398

Post by post_break »

copperx wrote: post #86
post_break wrote: post #20

It's annoying as hell. Dropbox deleted 50,000 files on our dropbox business account once. I had to go in an manually undelete each folder. There were hundreds of folders. Poof, suddenly gone. After that we were done, had to go through these hoops to cancel.

Did you contact them to have them do the work, instead of doing it yourself? I mean, that's why you pay, to have support.

I needed the files back instantly. These were files for work, on a Dropbox business account.

Re: Cancelling Dropbox Pro is hard

#399

Post by chrischen »

time0ut wrote: post #390
chrischen wrote: post #384

Earlier quoted context omitted.

In my experience with credit cards they almost always side with the customer for small charges, and for extremely large charges (and if you're a big enough company) they side with the merchant. I had case where free credits were offered for a cloud provider, but they decided to bill me anyways. Chase decided to validate the charges, and it was clear through multiple calls each agent was making things up about why it…

You are probably right. It was a small amount. I would be surprised if the charge back approval wasn't completely automated. But at least they side with the consumer some of the time. PayPal was just straight up "nope, we don't care that they didn't deliver the product at all".

The OP’s conplaint is actually that paypal sides with the consumer too much, enabling fraud. If I wanted it’s fairly easy to do since paypal pretty much refunds on request if you show you return something, and by something it literally means anything, including an empty box.

The disputes system is horribly inefficient. Reqarding fraudsters is worse than simply losing the money to mitigation efforts, as reqarding them incentivizes them too!

Right now payment processors are fairly detached from the negative repercussions, so they basically encourage customers to do chargebacks or disputes.

Re: Cancelling Dropbox Pro is hard

#400

Post by noworld »

mrspeaker wrote: post #8

If it's harder to leave than it is to join, then I'm not using your stuff. It's mildly condescending and very transparent and so I don't want/need to deal with it. If you believed in your product, you wouldn't do it. I subscribed to the New York Times with a simple one-step "put in your credit card deets". One year later I was going to leave the country so tried to cancel it. After several steps of forms you get the…

How do you know how difficult it will be to leave before you sign up?
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