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HERMES.md in commit messages causes requests to route to extra usage billing

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Re: HERMES.md in commit messages causes requests to route to extra usage billing

#381

Post by anikom15 »

650REDHAIR wrote: post #87
evo_9 wrote: post #56

I recently had my automatic reload double charge me $100. I tried reaching out to Anthropic, but my only option (of course) was a chat agent. After going through a conversation with it, I was told someone would reach out to help with the matter. Never happened. I eventually reached out to my credit-card company and did a dispute, which they just ruled in my favor.

Once the dispute was resolved on the card side did anthropic claw back the $100? Was your account penalized in anyway?

If a merchant tries to claw back a disputed charge they are going to get a big fee at the least.

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#382

Post by quietsegfault »

everforward wrote: post #275
TehCorwiz wrote: post #182

Earlier quoted context omitted.

After going public and getting publicity. You shouldn't have to do that just to get a company to fix their own mistake. They stole $200, where do they get off saying they won't give it back?

We desperately need some sort of anti-retaliation provision added to chargebacks and CFPB complaints. They get off saying they won't give it back because how willing are you to get banned from Anthropic? You're like 3 legitimate chargebacks with vibe-coded companies to be banned from all the frontier models.

Why would you want to keep using a vendor that screws you over? If I’m charging back, I’m done with that vendor.

Why would that vendor want to do business with a customer that doesn’t pay their bills (whether justified or not)?

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#383

Post by kashunstva »

avree wrote: post #108
stickfigure wrote: post #12

Earlier quoted context omitted.

The official response feels AI generated. I suspect this is a preview of our future. "You're totally right! I'm sorry but you're going to have to piss off anyway. Would you like to spend a few more hours discussing it with our AI chatbot? It won't help. But if it makes you feel better, it will probably cost us an extra $0.12 in tokens." I'll bet the first human at Anthropic learns about this from HN.

Anthropic doesn't even use their own harnesses for their support chatbots (they're using fin.ai) - that's how little support matters to them. Seems like either you get attention on HN, know someone working there, or are at a large enough company to have an enterprise contact - otherwise, no reply.

> that's how little support matters to them

I’m coming up on my one year anniversary of having my Claude Pro account terminated for reasons that to this day remain an utter mystery. “Here, submit this Google form and we’ll look at it.” They have never done so in the one year since this happened. Once I interacted with what seemed like a human; but weeks later it was replaced with the brain dead fin.ai

At least they did not steal my money; so I should be grateful for that. But as a small potatoes user, I advise everyone contemplating dealing with this user-disrespecting company to walk away.

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#384

Post by mcmcmc »

Lerc wrote: post #293
pshirshov wrote: post #279

Earlier quoted context omitted.

But why did you say that > I need to let you know that we are unable to issue compensation for degraded service or technical errors that result in incorrect billing routing. What prevents you from issuing compensations?

Perhaps this is a matter of who is being referred to by 'we'. Obviously someone can do it because it got done. If the 'we' is referring to some team handling issues it would make more sense. In that case they should have said something along the lines of "I have informed someone who can help"

Does AI using first person pronouns gross anyone else out? If there’s one AI regulation I could get behind it would be banning the use of computer systems to impersonate a human

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#385

Post by OptionOfT »

I have worked on systems before that exhibited weird bugs like this before.

When you've been a Software Engineer for a while you start to be able to put bugs in certain buckets.

Then there is the last bucket, like the X-Files. They don't belong anywhere else. They have no specific reason. They happened because of a weird set of circumstances, usually due to too many developers working on the same product, without proper abstractions and separations.

And having spent too much time that I'd like working and reviewing code generated by AI, this is exactly what the AI does. It doesn't abstract. It doesn't separate. It just does what it is asked, not that different from the quality of code from outsourcing contractors.

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#386

Post by crest »

We need extra laws to punish companies that try to fend of human users with AI "support" bullshit.

Allow users to file a lawsuit against the company using AI against their customers and judge the company only on what the AI generated without a chance to add anything more in their defense. Also any boilerplate legalese the AIs will quote in reaction to such laws is null and void.

Suddenly every AI support channel will have an "escalate to human support" button.

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#387

Post by root_axis »

quietsegfault wrote: post #379
root_axis wrote: post #375

Earlier quoted context omitted.

It's the same thing. Whether it was hallucinated upstream or in situ, the point is that it's not a real policy that the business adheres to, just something the LLM spat out.

Sure, it’s a real policy. It came from their website, from the official means of support.

Is it? Can you link me to that?

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#388

Post by [deleted] »

rrr_oh_man wrote: post #355
strictnein wrote: post #257

Earlier quoted context omitted.

Google's lack of customer service isn't new or limited to GCP. They also don't provide any human help if you're an advertiser with them unless you spend a crazy amount of money. Twenty years ago I used to spend upwards of $20-30k a month with them and I couldn't get a single reply to any inquiry I ever sent. If you spend $XXX million / year with them on GCP they will, however, assign a person to be your main point of…

$100-200k/mo gets you an "Account Strategist" that changes every 3-6 months and whose advice can be summed up by "spend more".

[deleted]

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#389

Post by chatmasta »

stickfigure wrote: post #12
ecshafer wrote: post #3

> However, I need to let you know that we are unable to issue compensation for degraded service or *technical errors* that result in incorrect billing routing. This is very surprising. I've never seen a legitimate business not give refunds for technical errors of their own fault. Minimum Anthropic should credit the full amount to them.

The official response feels AI generated. I suspect this is a preview of our future. "You're totally right! I'm sorry but you're going to have to piss off anyway. Would you like to spend a few more hours discussing it with our AI chatbot? It won't help. But if it makes you feel better, it will probably cost us an extra $0.12 in tokens." I'll bet the first human at Anthropic learns about this from HN.

That comment isn’t from an Anthropic employee. It’s satire.

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#390

Post by pshirshov »

stavros wrote: post #344
pshirshov wrote: post #279

Earlier quoted context omitted.

But why did you say that > I need to let you know that we are unable to issue compensation for degraded service or technical errors that result in incorrect billing routing. What prevents you from issuing compensations?

To be fair, that looks like an LLM response.

LLM or not, that seems to be an official response to a support request, where they clearly say "yes, we fucked up but now you fuck off", and it looks like the model was conditioned to produce these particular responses.
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