Earlier quoted context omitted.
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Is the privatized NC DMV any better than the public one? I was just at the Delaware DMV getting my 2 vehicles inspected and registration renewed, and while not an entirely horrible experience, it did seem like there were a lot of inefficiencies and complacentcy. I've also noticed the difference in the US post offices around me and the FedEx stores and wonder why the post offices aren't nicer customer experiences.
It actually works pretty well. If you need a driver's test or CDL background checks, you need the DPS office (which is very hit-and-miss). For everything else - tags, license renewal, etc. - a tag agent handles it. They all charge the same fees and offer the same services, so it doesn't matter which one you go to. If the local agency is always busy, someone will open another one.
I'm not normally a fan of privatization, but this is one of the cases where it makes sense. It's one of the few things Oklahoma gets right.