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The bewildering phenomenon of declining quality

english.elpais.com

381–390 of 824 posts

Re: The bewildering phenomenon of declining quality

#381
very insightful to read the comments here.

it seems quality isn't universally declining, but the variance in quality is increasing, and finding good quality is nearly impossible in the influx of product offers. reviews are fake, to most short term profit margins are more important than reputation.

Re: The bewildering phenomenon of declining quality

#382
post #368
post #316

Earlier quoted context omitted.

Here's how I see it: in the absence of growth in market share or cost-reducing innovation, the only remaining strategy for profit maximization is the delivering of progressively lower quality products for progressively higher prices. This obviously destroys the brand over time, but brands can be recycled/reinvented. A purely rational and self-interested (i.e. unencumbered by moral sentiment or empathy) economic agent…

Then from a purely rational and self-interested citizenry would hold any economic agents on the hook for future cleanups of land, water or air.

Thankfully, the citizenry is irrational and self-interested, which enables an entire cottage industry of sheisters, marketers and psychologists, which then engineer our attention spans and purchasing decisions.

Re: The bewildering phenomenon of declining quality

#383

"Following his reasoning, it cannot be stated in absolute terms that an iPhone 15 is of “better quality” than a 2003 Nokia." This statement suffers from either viewing the past through rose-tinted glasses or from total cultural relativism in the most pejorative sense. I'm not sure about 2003, but around 2009, I owned a Nokia N900, which was arguably the flagship Nokia phone at the time. I can confidently state that c…

I had an N9 once and it was certainly much better than the Android I replaced it with years later.

Re: The bewildering phenomenon of declining quality

#384

Earlier quoted context omitted.

I don't disagree with your point, but I suppose my wish then is that there were not low-quality (low-cost) everything in the world right now. I'm not unsympathetic regarding the poor, I grew up poor myself. And my single working mother raising two kids got by on hand-me-down furniture from her mother (probably, as you and the article suggest, of decent quality though). Having the option for (new) inexpensive everythi…

> I admit that I am surprised that I am finding myself wishing that we, the Western world, were poorer again. Luxury belief. Doesn’t it feel a little suspicious that the only people to ever say “we should become poorer” are people from rich countries where even the poor can afford cars and gadgets? Go to the countries actually manufacturing your goods and ask the average factory worker if he wants to be poor and prep…

On a gdp scale, basically every country on earth is "poorer" than the united states. As you point out, even the poor in America can own cars and tvs and smartphones.

But if you visit any of these other countries you can often be shocked by how much they accomplish with so little. Vastly better standards of customer service, much higher quality public transportation systems, and they often have cheap quality goods and services which compromise in the right areas instead of being so crappy as to basically be a scam

Re: The bewildering phenomenon of declining quality

#385

People fall largely in two categories: Those who condemn the past and those who glorify it. Of course the reality is between. Whenever something experiences mass adoption, of course quality will decline, e. g. airplane seats with mass adoption of flying. But so, so many things improved dramatically in quality. I could give you endless examples but just think about cars. Despite anecdata to the contrary the reliabilit…

Cars are enshitification example in a different area of the society - they are not scalable so you might as well be stuck in traffic for days.

Re: The bewildering phenomenon of declining quality

#386
post #176

Many comments here are arguing that quality has actually gone up over the past decades. However, a common experience for me is that I own something of good quality from 5/10/15 years ago and now buy the successor model from the same brand, but the product has gotten worse, being cheaper made. And I have a hard time finding a replacement that matches the quality of the old version. It’s a regularly reoccurring frustra…

I bought the same Ray-Ban sunglasses model 15 years ago and 2 years ago. The older one is way better.

Cellphone is the opposite: the new one is way better.

So all in all, it's just capitalism: if quality sells more, people buy quality (whatever quality means). If cheaper sells more, companies cut costs.

I think the answer change from time to time.

Re: The bewildering phenomenon of declining quality

#387

"Following his reasoning, it cannot be stated in absolute terms that an iPhone 15 is of “better quality” than a 2003 Nokia." This statement suffers from either viewing the past through rose-tinted glasses or from total cultural relativism in the most pejorative sense. I'm not sure about 2003, but around 2009, I owned a Nokia N900, which was arguably the flagship Nokia phone at the time. I can confidently state that c…

> I can confidently say that today's flagship iPhones (or even Androids) are significantly better quality than the N900, in every way possible. Having owned both, no. The N900 was programmable, none of the current crop of phones are.

Features are not the same thing as quality.

Re: The bewildering phenomenon of declining quality

#388
Can we discuss food packaging a bit?

What's better -- often food packaging has clever ways to be resealable so you can use it without letting your food get stale.

What's worse -- the above is combined with "make it as thin as possible to not fall apart before it gets home. Quite frequently... I try to carefully open a resealable package, and completely shred it ruining the part that is supposed to reseal.

I imagine this is regional, but our local deli meat bags... well this adds a second issue... the bags are super thin, but then they put strong stickers folded across the resealable portion. It's nigh impossible to get the sticker lifted without ripping a hole in the bag and again, ruining the "resealable" feature.

Re: The bewildering phenomenon of declining quality

#389
post #176

Many comments here are arguing that quality has actually gone up over the past decades. However, a common experience for me is that I own something of good quality from 5/10/15 years ago and now buy the successor model from the same brand, but the product has gotten worse, being cheaper made. And I have a hard time finding a replacement that matches the quality of the old version. It’s a regularly reoccurring frustra…

Isn’t this all just Late Stage Calitalsm? I don’t think it’s ‘efficiency’ in the same way spaceX is run. Yeah they cut costs, but they got better quality results. With clothes / appliances etc we have reduced quality at our expense - while the companies doing it make more money than ever.

I think it's more of late stage consumerism.

Why do middle class people spend $1000 on a phone that's, for every single purpose they use it for, basically identical to a phone that would cost a fraction as much? Why do low class urban people buy sneakers for hundreds of dollars that, again, for every single purpose they use them for - are essentially identical to some no brand sneakers that would cost a tenth as much? Somehow, at some point, being overtly ripped off became a way of signaling 'class', which is just about the most idiotic thing imaginable. In 'better times' people would look at somebody with a $1000 phone or $300 sneakers as a gullible idiot, and that seems correct to me.

The way people spend money creates a major incentive for companies to rip them off. Our economic system isn't forcing people to behave this way, although mass advertising is probably playing a huge role in maintaining it.

Re: The bewildering phenomenon of declining quality

#390
post #316
post #176

Many comments here are arguing that quality has actually gone up over the past decades. However, a common experience for me is that I own something of good quality from 5/10/15 years ago and now buy the successor model from the same brand, but the product has gotten worse, being cheaper made. And I have a hard time finding a replacement that matches the quality of the old version. It’s a regularly reoccurring frustra…

Here's how I see it: in the absence of growth in market share or cost-reducing innovation, the only remaining strategy for profit maximization is the delivering of progressively lower quality products for progressively higher prices. This obviously destroys the brand over time, but brands can be recycled/reinvented. A purely rational and self-interested (i.e. unencumbered by moral sentiment or empathy) economic agent…

That's pretty much the game plan for every private equity acquisition: exchange brand goodwill (and all other sources of value) for profits, pocket the profits, leave the empty husk behind.
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