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Apple users are being locked out of their Apple IDs with no explanation

9to5mac.com

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Re: Apple users are being locked out of their Apple IDs with no explanation

#381

Post by jajko »

sottol wrote: post #248
blegr wrote: post #237

Earlier quoted context omitted.

Everyone has a brand they're never buying again because of a few problems they had in the past. For every new brand they _are_ still buying, there are 10000 other people who are never buying _that_ one again because of a few problems they had in the past. The only difference I've seen between Apple and my previous laptop brands is that their support techs are useful.

And unlike, say, Samsung Ultrabooks or even Microsoft Surfaces, Macs last a really long time. My kids are using my 2011 MacBook Air and 2009 iMac and they still work, even the battery still kinda hangs in. They've had a few rough years 2016-2019 with the butterfly keyboards but I don't know many current manufacturers with products as solid long term.

Dude Samsung can last a ton if you treat them normally, you are just confirming what OP was saying. One random example - I saw SGS II working 12 years with same battery, flawlessly. I am not even going into phones comparison, enough folks around who are not happy or migrating back to Androids for various reasons.

As for laptops I guess you are joking, I've yet to meet a single big corporation in Europe where macbooks are even allowed on premises, unless its some web app testing team or similar.

Some folks live in great echo chambers, I agree this site is a massive one for Apple. That's a simple fact, comments here confirm this. Which is fine on its own, but its not balanced truth you often find here.

Re: Apple users are being locked out of their Apple IDs with no explanation

#382

Post by CatWChainsaw »

rchaud wrote: post #262
CatWChainsaw wrote: post #257

Earlier quoted context omitted.

In case one phone doesn't work or is lost or stolen or broken, I guess. Plus buying a second phone is great for the economy! Society was collectively sold this deal where if you entrust everything to a trillion-dollar company, you'll be treated well and this sort of thing wouldn't happen. Yet it appears to be happening, and the trillion-dollar company that has the resources to deal with this so far isn't being very h…

Even more damaging is the lie that modern tech continues to sell people: that they're too stupid to use computing technology, and all the restrictions of the platform (relative to real computers) are actually for their benefit and not the corporation's.

And, almost everything is a "computer" nowadays, from your phone to your car to your refrigerator, but only the OG computer is even remotely "fixable" to the average consumer. All the others, you're hamstrung and forced to go through official channels for subpar, marked-up service because if you try to do anything yourself they'll brick your device and maybe sue you for good measure.

Re: Apple users are being locked out of their Apple IDs with no explanation

#383

Post by lelanthran »

ThinkBeat wrote: post #228

I was thinking about something related yesterday. It is amazing how big "Internet Silos" Google, Facebook, etc provide close to no customer support services and that we "users" have accepted this. Getting cut off from one of these places can have a huge impact on people. They happen without warning and often without explanation. I think they ought to be forced to be more open around the process and how to get help in…

> I was thinking about something related yesterday. It is amazing how big "Internet Silos" Google, Facebook, etc provide close to no customer support services and that we "users" have accepted this.

That's because you aren't the "customer", you're the product. The people paying the bills for Google and Facebook are the actual customers.

With Apple it's supposed to work differently - the user is the customer.

Re: Apple users are being locked out of their Apple IDs with no explanation

#384

Post by 1123581321 »

recursive wrote: post #343
jjallen wrote: post #182

Earlier quoted context omitted.

What are the odds of having this experience? Shouldn’t they affect your behavior?

What's your recommendation? Try it 1000 times to get statistics? Likelihood should affect your behavior in the same way it affects whether it actually happens and it did. "Fool me once..."

One in a thousand wouldn't yield anything. Because it's such an unusual experience (just a few of these happening around the same time would create a news cycle), one in ten million is probably closer since there are around a billion active Apple accounts.

That's similar to the odds of dying in a non-Boeing plane ride. Even if the odds were one in a million, that's about the odds of being struck by lightning over a lifetime.

I'd think someone returning a phone over this was regretting the switch for other reasons. It's fine to keep using Android.

Re: Apple users are being locked out of their Apple IDs with no explanation

#385

Post by talldayo »

LivenessModel wrote: post #379
seanmcdirmid wrote: post #357

Earlier quoted context omitted.

Something seems missing from your story. They banned you for downloading two apps, or was something else involved? Or you still have no idea why they banned you in the first place? Just curious.

[flagged]

> They don't spend billions of dollars to get basic things like this wrong.

I'm not sure if you've ever worked in tech, but a good early takeaway is that billions of dollars does not necessarily buy billion-dollar code.

Re: Apple users are being locked out of their Apple IDs with no explanation

#387

Post by HumblyTossed »

thomaslkjeldsen wrote: post #169
notemaker wrote: post #73

With risk of being spammy, this is probably the most relevant discussion I've seen so far on HN w.r.t my experience of being locked out from my Apple ID. I hope legislation will force Apple to step up and be more transparent / helpful. https://skogsbrus.xyz/dont-put-all-your-apples-in-one-basket...

From the timeline: > got my Macbook Pro from work and signed in to my Apple ID on it. Wouldn't this result in unintentional data sharing from the work device to your personal devices? (and vice versa)

Yeah, I would never do this. My work iPhone is on a whole separate Apple Id than my personal phone.

Never mix work and personal. It isn't worth it.

Re: Apple users are being locked out of their Apple IDs with no explanation

#388

Post by foobiekr »

standardUser wrote: post #345

I understand why people enjoy Apple products, but I will never understand why people defend the company when we all know, often through direct personal experience or the experience of someone we know, that the wealthiest company is the world has chosen to provide insultingly miserable customer support as a business decision.

My apple support experiences have been very good. I don't know that at all.

Re: Apple users are being locked out of their Apple IDs with no explanation

#389

Post by Teever »

dinckelman wrote: post #151

So i'm not the only one, huh. Got myself an iPhone, downloaded 2 apps, went to bed, woke up to a complete lockout. They unblocked me through a phone support request, after 18 hours, and then hit me with a fresh ban, not even 24 hours later. Account got permabanned after like 5 more calls, where they just started sending me a legal notice instead. The fact that your device can become a complete brick, because of an is…

Class actions just make lawyers rich.

A real way to hit these kinds of companies selling defective products is to coordinate simultaneous small claims courts cases around the world.

Re: Apple users are being locked out of their Apple IDs with no explanation

#390

Post by eyelidlessness »

dinckelman wrote: post #151

So i'm not the only one, huh. Got myself an iPhone, downloaded 2 apps, went to bed, woke up to a complete lockout. They unblocked me through a phone support request, after 18 hours, and then hit me with a fresh ban, not even 24 hours later. Account got permabanned after like 5 more calls, where they just started sending me a legal notice instead. The fact that your device can become a complete brick, because of an is…

I’m curious, would you be willing to share the gist of the legal notice(s)? Even just broad strokes categorization of what they claim, perhaps…

- unauthorized access related to the lockouts and support requests you already described

- unauthorized activity related to something else you didn’t mention (even if unfounded)

- some other unrelated but specific violation of TOS or other cited rules (even if unfounded)

- zero additional information, perhaps reiterating some previous finding (even if unfounded)

I’m giving you the benefit of the doubt, but I agree with another commenter that it sounds like something is missing from your story. Details like these might help us understand how your experience fits the pattern of accounts in the article.

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