Earlier quoted context omitted.
“What did I do for the customer today” is often in principle not answerable within megacorps. If you’re the person who fixes a new employee’s password issues, you have to do mental gymnastics like “I helped X fix their password, then X created a new Jira ticket for Y, Y helped scope and plan the ticket in Z’s sprint, Z gathered requirements and assigned it to A, A paired with B and they wrote code that removed extran…
I think you're violently agreeing with the author. In a startup it's easy to see what value you added for the user every day. In a megacorp it's impossible. In a startup having the managers ask "what did we do for the users today?" helps the whole team stay on track. In a megacorp it's a useless platitude.
It’s perfectly fine (good even) to work in a large company where your value add is not immediately clarified and is just part of a large agglomerated process. Most net benefit to consumers occurs this way.
It’s also fine if you want to work in the start-up manner, but it’s not “better” or “more correct” or anything.
The author is taking it to a deeply unreasonable extreme that shows more about the author’s arrogance than about any sincere or earnest desire to help customers.