Google Cloud Is Down • Hacker News Board

Re: Google Cloud Is Down

#381

Post by fredthomsen » Sun, Jun 02, 2019, 10:26 PM UTC

kerng wrote: post #337

w_s_l wrote: post #83

You know this reminds me of a bad taste that Google Sales team left when I asked for some of my billing that I was unaware of running after following a quickstart guide. AWS refunded me in the first reply on the same day! GCP sales rep just copy pasted a link to a self support survey that essentially told me, after a series of YES or NO questions that they can't refund me. So why not just tell your customers like it…

Google is well known for not caring about small shops, only if you are a multi million dollar customer with dedicated account manager you can expect reasonable support. That's been the case forever with them.

Does Amazon treat smaller customers any better? I am genuinely asking, as I have no clue.

Re: Google Cloud Is Down

#382

Post by user5994461 » Sun, Jun 02, 2019, 10:27 PM UTC

PerfectElement wrote: post #46

Just 2 weeks after I migrated a DB cluster from Azure to Google Cloud thinking things would get better.

It's the yearly outage. You will be fine for next year.

Better than the monthly outage from Azure.

Re: Google Cloud Is Down

#383

Post by fredthomsen » Sun, Jun 02, 2019, 10:28 PM UTC

_xerxes_ wrote: post #349

Nest is down too, not surprising given they are part of Google. What I don't understand is why I can't still control my devices over my local network. Why does the system even require access to Google servers?

That made me rage the other day when I had an internet outage. I am honestly fed up with Nest esp after this new Google Nest branding, and just disconnected my thermostats from the internet. I rarely changed it from my scheduled settings via the app anyway.

Re: Google Cloud Is Down

#384

Post by chx » Sun, Jun 02, 2019, 10:28 PM UTC

These things happen. That's OK. Here's what's not OK:

> We are investigating an issue with Google Compute Engine. We will provide more information by Sunday, 2019-06-02 12:45 US/Pacific.

The next update is at 12:59. Just ... no.

Re: Google Cloud Is Down

#385

Post by EugeneOZ » Sun, Jun 02, 2019, 10:29 PM UTC

digaozao wrote: post #160

boulos wrote: post #151

Earlier quoted context omitted.

To clarify something: this outage doesn’t appear to be global, but it is hitting us particularly hard in parts of the US. So for the folks with working VMs in Mumbai, you’re not crazy. But for everyone with sadness in us-central1, the team is on it.

It seems global to me. This is really strange compared to AWS. I don't remember an outage there (other than s3) impacting instances or networking globally.

My instance in Belgium works fine

Re: Google Cloud Is Down

#386

Post by CallumRobertson » Sun, Jun 02, 2019, 10:30 PM UTC

Snapchat is fixed but snap maps is still disabled

Re: Google Cloud Is Down

#387

Post by [deleted] » Sun, Jun 02, 2019, 10:30 PM UTC

briandear wrote: post #158

avocado4 wrote: post #112

Earlier quoted context omitted.

One click on this link and it instantly starts streaming your webcam footage to everyone in the chat room.

Put some clothes on.

[deleted]

Re: Google Cloud Is Down

#388

Post by CallumRobertson » Sun, Jun 02, 2019, 10:30 PM UTC

Snapchat is back up but snap maps is down

Re: Google Cloud Is Down

#389

Post by Stryder » Sun, Jun 02, 2019, 10:31 PM UTC

pitaj wrote: post #372

Looks like my Gmail is back, but I don't have any emails from while it was down. Yikes. Edit: just got one email from the downtime, so perhaps my initial conclusion was incorrect

Whoa, if confirmed this would be really bad. Downtime happens, but data loss is much worse.

Re: Google Cloud Is Down

#390

Post by jonhohle » Sun, Jun 02, 2019, 10:34 PM UTC

rincebrain wrote: post #267

digaozao wrote: post #160

Earlier quoted context omitted.

It seems global to me. This is really strange compared to AWS. I don't remember an outage there (other than s3) impacting instances or networking globally.

Years ago, when I was playing with AWS in a course on building cloud-hosted services, it was well-known that all the AWS management was hosted out of a single zone, and there were several days we had to cancel class because us-east-1 had an outage, so while technically all our VMs hosted out of other AZs were extant, all our attempts to manage our VMs via the web UI or API were timing or erroring out. I understand th…

> it was well-known that all the AWS management was hosted out of a single zone, and there were several days we had to cancel class because us-east-1 had an outage

Maybe you mean region, because there is no way that AWS tools were ever hosted out of a single zone (of which there are 4 in us-east-1). In fact, as of a few years ago, the web interface wasn’t even a single tool, so it’s unlikely that there was a global outage for all the tools.

And if this was later than 2012, even more unlikely, since Amazon retail was running on EC2 among other services at that point. Any outage would be for a few hours, at most.