381–390 of 620 posts
As DigitalOcean's CTO, I'm very sorry for this situation and how it was handled. The account is now fully restored and we are doing an investigation of the incident. We are planning to post a public postmortem to provide full transparency for our customers and the community. This situation occurred due to false positives triggered by our internal fraud and abuse systems. While these situations are rare, they do happe…
Some people on HN hate Linode because of their past security screwups (which is valid), but having used both DO and Linode quite a lot, the support on Linode is way, way, way better than DO's. DO's tier 1 support is almost useless. I set up a new account with them recently for a droplet that needed to be well separated from the rest of my infrastructure, and ran into a confusing error message that was preventing it f…
>the support on Linode is way, way, way better than DO's. Can't comment about support, but DO's tutorials on linux server random task 101 are fantastic. I was surprised how much of my ubuntu server setup googling ended up on DO pages.
Professional stuff is one thing, but that's not to mention anything personal - anything I care about I won't put exclusively on someone else's computer. I want to have absolute control over as much of my stack as I can. Seems really scary that some company has control of your entire infrastructure and can ban-hammer you without notice, permanently, at any time of day or night (or while you're on vacation).
As DigitalOcean's CTO, I'm very sorry for this situation and how it was handled. The account is now fully restored and we are doing an investigation of the incident. We are planning to post a public postmortem to provide full transparency for our customers and the community. This situation occurred due to false positives triggered by our internal fraud and abuse systems. While these situations are rare, they do happe…
Thanks for the replies. Let me try to address a few of the things I have seen here. We haven't completed our investigation yet which will include details on the timeline, decisions made by our systems, our people, and our plans to address where we fell short. That said, I want to provide some information now rather than waiting for our full post-mortem analysis. A combination of factors, not just the usage patterns,…
Earlier quoted context omitted.
Linode is definitely in the minority here. Most companies, in tech and outside of it, seem to follow the DO model. Twitter provides decent service, and the official help channels provide canned responses and template emails. I somewhat blame people in tech, actually. More than one company is creating products that "cut customer service costs via machine learning", which is code for "pick keywords from incoming ticket…
ISP here: The margins in bulk hosting services are incredibly thin, and companies have resorted to automation tools. If somebody asked me to run backend infrastructure for something like DigitalOcean or Linode, I would run away screaming. It would literally be my own personal hell. I would rather run any other sort of ISP services on the planet than a bulkhosting service where anybody with a pulse and $10 to $20/mont…
Some people on HN hate Linode because of their past security screwups (which is valid), but having used both DO and Linode quite a lot, the support on Linode is way, way, way better than DO's. DO's tier 1 support is almost useless. I set up a new account with them recently for a droplet that needed to be well separated from the rest of my infrastructure, and ran into a confusing error message that was preventing it f…
This headline is grossly misleading and very clickbaity "Killed our company". It's not exactly big business that you scale up to 10 droplets for short bursts, I am willing to bet their spend on DigitalOcean is less than $500 a month, yet the author is expecting enterprise support. DigitalOcean should go the route of AWS and kill off free support completely and offer paid support plans. Something like $49 a month or 1…
Earlier quoted context omitted.
Not in my experience they don't. I use OVH and nfoservers and I've had an issue like this exactly once on both hosts. On OVH one of my servers was hacked and running typical scripts that are run once that happens (port checking, common admin credentials, brute force attempts, etc) They cut off all internet access to and from the server and sent me an alert stating what was happening and that I needed to VNC into the…
You said "not in my experience they don't" and then literally describe in detail how they did exactly what I was saying they do.
A few years ago I used to run a VPS on DO with a mail server, VPN and some code I was writing. Once I was done with everything, I used their snapshots feature to backup my VPS and shut it down. Two years later I wanted to restore the VPS but turns out my snapshot become "outdated" and they stopped supporting the format for restoration... Support was completely useless, wouldn't even let me download the snapshot, said…
That seems reasonable. Launching security-bug-ridden software seems dangerous, so mounting to a VPS so you can copy the important files seems an entirely reasonable access method.
Some people on HN hate Linode because of their past security screwups (which is valid), but having used both DO and Linode quite a lot, the support on Linode is way, way, way better than DO's. DO's tier 1 support is almost useless. I set up a new account with them recently for a droplet that needed to be well separated from the rest of my infrastructure, and ran into a confusing error message that was preventing it f…
>the support on Linode is way, way, way better than DO's. Can't comment about support, but DO's tutorials on linux server random task 101 are fantastic. I was surprised how much of my ubuntu server setup googling ended up on DO pages.