The way Microsoft and Skype missed their opportunity during the pandemic to maintain or even expand their lead in video conferencing, while allowing a complete unknown (outside of the corporate world, at least) like Zoom to become the dominant platform, should be studied in business schools. The term 'Skype' is so synonymous with video calling that, based on personal experience, it is still used in place of FaceTime…
I think Microsoft killed it the moment when they made everything move through central servers before everyone had good network connection, everywhere. It was P2P before. It was slow, laggy and unstable for most of the time. Also, they didn't invest in the transportation codecs much. After it's marred, they didn't try to mend it much, and when it started to work well due to better bandwidth, they didn't push it back a…
Story in two headlines:
- “NSA offering 'billions' for Skype eavesdrop solution” https://www.theregister.com/2009/02/12/nsa_offers_billions_f... (2009)
- “Microsoft Buys Skype for $8.5 Billion. Why, Exactly?” https://www.wired.com/2011/05/microsoft-buys-skype-2/ (2011)