Hetzner froze my account because I owed them 0.02 EURO's. It was not possible to pay it with a VISA credit or VISA debit, nor Amex card. They required me to wire transfer the money. However my bank does not allow the wiring of a 0.02 EURO amount, as the amount is too low. Out of pure spite I built my own data center.
How did you build your own data center? Is it in your house, or renting a place somewhere? How much did it cost? I would be curious about any details you can share.
I have space in my house, using up half a shed
I have 1 gbit fiber
What if it's money you've already paid that someone won't give you back (while free or paid legal advisers tell you you're right)? It all ends with "you have to go to court". Yes, there is a chance that the other side will settle out of court. But usually they don't because going to court is a very expensive and long process and they don't think you'll do it (and most don't). And then it's just endless bureaucratic h…
In which country is any of this different? Yes, if somebody is trying to scam you you may have to be prepared to go to court. I don't understand how else you're expecting a legal system to work.
But you keep insisting that there are rules to protect you. That's not true at all. Yes, there are rules, but you always have to prove that you are right/not guilty. In Germany the system is that you are guilty until proven innocent. You always have to prove that there's a regulation that proves you're right/not guilty, not the other way around. And you can't just ignore some clauses just because you think (or some legal advice tells you) you're right. You'll just end up with a lot of problems.
Hi there, as some untrue news is making its way about this case: There was a notice of termination via email with a deadline in accordance with our T&C, on 30 October 2024. Our team has already been in contact with this customer several times and we also have the transmission protocol of the communication. You can all rest assured that we do not close accounts randomly. There is always a specific and legitimate reaso…
Kicking off customers due to vague T&C violations is on thing, but deleting their data without giving them a chance to get it out is something else entirely, especially if you only notified the customer via email without confirmation of receipt or attemps to use alternative communication methods. Is permanently deleting data as soon as services are shut off standard procedure for your company?
> they are simply not a stable foundation to build on. They're a budget host, you should always proceed with caution and never rely on for production. It's the same as buying a second hand eBay server to host users upon. I learnt that the hard way. > Hetzner, the ball is in your court. Not really. If you read the T&C, you'll find that they can do anything with the server. From their T&C: 2.7. Furthermore, we reserve…
Not to dump on Hetzner here, but we have no idea if these T&C's are even applicable by local laws in Germany/Finland/Arstotzka/etc. Many less reputable companies put all kinds of unenforceable bullshit into their T&C's.
Which is one reason why companies generally don't tell you what exact terms you broke. Otherwise you might be able to build a legal claim against them.
My experience is the opposite. They are completely deaf when it comes to reports about ToC violations. You need a lawyer to get them to take anything illegal down.
That's an interesting perspective for sure, thanks for sharing that. On one hand you have these comments in this submission, saying Hetzner is too trigger-happy and takes down things too quickly. On the other hand, you have people like you using the process from the other side who feel like nothing is being done and it takes forever to get through them when needed. I feel like it's very hard to have a balanced perspe…
These perspectives are not opposing. Sounds very much like they have AI or unqualified humans manking final decisions on abuse reports/scans and then refuse to reevaluate when the customer complains. So just like most tech companies.
>But reading about people having their servers deleted in the middle of the night on a Sunday (Berlin time) and all data wiped immediately, with no recurse, does sound a bit aggressive. There are several comments under this thread from people reporting essentially that happening to them.
maybe read again: the other posts mention accounts being denied before anything is created, or customers being informed up front and given lead time to move. OP claims everything got immediately wiped without warning. That would be against Hetzner's own TOS. OP also doesn't elaborate further, and is posting this in a position where he has to explain his own downtime of multiple days. Make your own judgmenent what is…
Why did you create an account just to defend Hetzner?
For anyone else who needs to hear this, Hi, I don’t have a mastodon to reply directly to you. But i have had some issues with content being taken down by VPS providers as well. What I’ve found works well is to use a VPS provider that the public is unaware of. And for some time I had used OVH based on the unlimited bandwidth and the reasoning that Wikipedia and Julian assange (who have far more enemies than I ever wil…
But then you need twice the bandwidth (one for egress from your "real" server, once for egress from your "front-end" server), you have a lot more latency, you've created additional points of failure, you need to sync the IPs of your "front-end" to your "real" server to allow it access. Besides that you now need to find reliable hosting from two providers, one for your "real" hosting and one for your "front-end" (usin…
It's only twice the bandwith if your content isn't cacheable.