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Apple users are being locked out of their Apple IDs with no explanation

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Re: Apple users are being locked out of their Apple IDs with no explanation

#371

Post by crossroadsguy »

beeboobaa3 wrote: post #297
dinckelman wrote: post #151

So i'm not the only one, huh. Got myself an iPhone, downloaded 2 apps, went to bed, woke up to a complete lockout. They unblocked me through a phone support request, after 18 hours, and then hit me with a fresh ban, not even 24 hours later. Account got permabanned after like 5 more calls, where they just started sending me a legal notice instead. The fact that your device can become a complete brick, because of an is…

wtf? They destroyed your property and then started threatening you with legal notices?

Have you checked their terms and condition? There might be a clause that says - since you are using their devices you forfeit claim to your own backyard ;-)

J/K. But since it's Apple, nothing is far off.

Re: Apple users are being locked out of their Apple IDs with no explanation

#372

Post by j45 »

This makes me want to minimize my touchpoints with any of any cloud services of the hardware I purchase to ensure I can't be locked out of my life for 18-24 hours. | Some people have to take care of critical dependants. I don't exist and serve at the pleasure and convenience of any aspiring digital identity provider. I actually never wanted any of them to be my digital identity.

What's convenient may also be a bigger security gap and impact than many ppl realize.

The recent threads about PalmOS phones seem timely in hindsight. With Palm devices, you installed apps yourself with a sync cable to your computer, and there was no convenient app store, no one could lock you out of your smart phone and your life. Maybe that's an option that should come back. iTunes used to backup and sync just fine.

If there's no real acknowledgement or detailed coming out about this, it's very possible it's a cybersecurity incident of some kind that is serious enough. And it's not just an Apple thing. This has or will happen with every digital identity provider.

There's no one to really pick the phone or answer an email at google or apple when it comes to your digital identity that they want to be holders and providers of.. At least with the government there's a DMV or registry to go to.

Re: Apple users are being locked out of their Apple IDs with no explanation

#373

Post by someguydave »

Waterluvian wrote: post #339

I wish there was a crowdsourced site, similar to Down Detector, that tried to estimate how common these issues are. In particular, an attempt to normalize the data to stave off reporting biases you get when reading the comments section in HN, Reddit, etc. It feels like medical conditions… without statistics, there’s just too many of them to be fearful of. Not that this issue isn’t worth criticism and discussion. But…

you are basically asking for multiple companies to give up their crown jewels for free

Re: Apple users are being locked out of their Apple IDs with no explanation

#374

Post by j45 »

jen729w wrote: post #7
peanball wrote: post #3

Earlier quoted context omitted.

I had the same thing this morning. Unlock and password reset via another device worked through.

Same here in AU, this happened to me about 8 hours ago. Standard reset procedure worked. Now when trying to configure a Recovery Key from my 2021 iPad Pro I’m told that I can’t do that from ‘this new device’ of mine. ¯\_(ツ)_/¯ And when I try it from my iPhone I have to wait an hour because of Stolen Device Protection. Apparently I’m not at a ‘familiar location’. I’m at home. I work from home. This phone is in this ho…

Going to an apple store might be an option too with ID, etc.

Re: Apple users are being locked out of their Apple IDs with no explanation

#375

Post by lupusreal »

seanmcdirmid wrote: post #357
dinckelman wrote: post #151

So i'm not the only one, huh. Got myself an iPhone, downloaded 2 apps, went to bed, woke up to a complete lockout. They unblocked me through a phone support request, after 18 hours, and then hit me with a fresh ban, not even 24 hours later. Account got permabanned after like 5 more calls, where they just started sending me a legal notice instead. The fact that your device can become a complete brick, because of an is…

Something seems missing from your story. They banned you for downloading two apps, or was something else involved? Or you still have no idea why they banned you in the first place? Just curious.

Of course there is much missing from his story, these tech corps keep the victims of their incompetence in the dark so not even the victims know the full story.

Re: Apple users are being locked out of their Apple IDs with no explanation

#376

Post by hx833001 »

dinckelman wrote: post #151

So i'm not the only one, huh. Got myself an iPhone, downloaded 2 apps, went to bed, woke up to a complete lockout. They unblocked me through a phone support request, after 18 hours, and then hit me with a fresh ban, not even 24 hours later. Account got permabanned after like 5 more calls, where they just started sending me a legal notice instead. The fact that your device can become a complete brick, because of an is…

You should email Tim Cook. Executive relations can often fix problems. Edit: amazing that someone downvoted advice. This site has some problems.

Re: Apple users are being locked out of their Apple IDs with no explanation

#377

Post by trogdor »

zac23or wrote: post #353
standardUser wrote: post #345

I understand why people enjoy Apple products, but I will never understand why people defend the company when we all know, often through direct personal experience or the experience of someone we know, that the wealthiest company is the world has chosen to provide insultingly miserable customer support as a business decision.

Apple is like a religion. An Apple user told me “Apple never makes mistakes” during the Antennagate. I never forgot that, and I try not to have conversations with Apple fans after that.

>An Apple user told me “Apple never makes mistakes” during the Antennagate. I never forgot that, and I try not to have conversations with Apple fans after that.

Someone made an absurd statement to you about Apple, so you have spent the last fourteen years trying to avoid conversations with people who like Apple products?

Re: Apple users are being locked out of their Apple IDs with no explanation

#378

Post by borgbean »

thefifthsetpin wrote: post #340
borgbean wrote: post #321

Earlier quoted context omitted.

This is why I don't sign in or enable 'find my' on any of my devices. Apple even has a backdoor which bypasses the encryption, allowing them to wipe a device in store. Logging in takes control of your device out of your hands.

Why would you need to bypass encryption to wipe the device?

Because that is the way apple designed it. Try wiping a locked apple device without the password or recovery key.

Re: Apple users are being locked out of their Apple IDs with no explanation

#379

Post by LivenessModel »

seanmcdirmid wrote: post #357
dinckelman wrote: post #151

So i'm not the only one, huh. Got myself an iPhone, downloaded 2 apps, went to bed, woke up to a complete lockout. They unblocked me through a phone support request, after 18 hours, and then hit me with a fresh ban, not even 24 hours later. Account got permabanned after like 5 more calls, where they just started sending me a legal notice instead. The fact that your device can become a complete brick, because of an is…

Something seems missing from your story. They banned you for downloading two apps, or was something else involved? Or you still have no idea why they banned you in the first place? Just curious.

[flagged]

Re: Apple users are being locked out of their Apple IDs with no explanation

#380

Post by RedComet »

orf wrote: post #109
ImHereToVote wrote: post #53

Earlier quoted context omitted.

Didn't someone discover the unpachable NSA backdoors in the M series processors recently? Could be related.

No?

He's probably referring to this: https://news.ycombinator.com/item?id=38783112
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