Earlier quoted context omitted.
Also that their cancellation window has limits on both sides - I told them more than six months I advance to cancel my renewal and the refused and toll me to call up again in a particular 30 day period close to the expiry date...
When your business has to depend on subscription engineering like this, it means the underlying product is not good enough to stand on it's own feet.
Adobe CC not strong enough? That's not it.
Subscription retention practices like this are to juice quarterly numbers to delight analysts on the earnings calls. If Adobe was a private company this level of lock-in desperation wouldn't be necessary. We'd still be able to buy the software once like we used to.