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HP disables customers’ printers if they use ink cartridges from cheaper rivals

telegraph.co.uk

371–380 of 461 posts

Re: HP disables customers’ printers if they use ink cartridges from cheaper rivals

#371
Seems like there’s one reason to disable HP from one’s life - you never really own what hardware you buy from them.

If inkjet printer “technology” hasn’t evolved in 25 years enough to not have to worry as much about third party ink, they probably aren’t competent at printers.

Or perhaps the corollary that inkjet ink is among the, if not most expensive retail substance per ml/oz.

Re: HP disables customers’ printers if they use ink cartridges from cheaper rivals

#372

Did you know Brother makes really good printers that are inexpensive and live a long, happy, life? And their drivers aren't user hostile? This is one of those really good "vote with your wallets" situations.

Or buy a laser printer. They cost a bit more upfront, but a single toner cartridge lasts ages (and won't dry out or get used up in cleaning cycles), the printers are generally much more robust and longer lasting, and because laser printing isn't as patent-encumbered there's more actual competition and less outright user-hostile behavior.

Lasers also have issues. I had a laser my last printer but had issues with the imgaging drum and other parts. Eventually tonor ended up on some of the rollers and the printer was basically useless at this point.

I bought an epson workforce back some years ago. When it had printing issues i was able to do some cleaning runs and reslove. I have used ink quite a bit over time. But probably not nearly as much as the imaging drum, rollers and other parts i ended up swapping trying to stop the darkened prints on my main machine. The original laser was about 400 bucks, inkjet like 89.99. I dont think i spent more on the inkjet, even after the swaps.

Re: HP disables customers’ printers if they use ink cartridges from cheaper rivals

#373
post #364

Earlier quoted context omitted.

Have you ever been asked what printer to buy ? I have family members ask to _fix_ their printers, never had one actually taking advice before buying one nor follow advice. And the reason is simple: - Google has a tremendous positive brand image in most people's mind, Brother means nothing outside of the elderly generation. - Printers are seen as a commodity and get thrown at people for 30 bucks at the supermarket. Th…

What are you thoughts about Canon? I just brought one recently. It has an option for me to opt into disabling support for third party toner cartridges. You read that correctly. It lets you use third party toner cartridges by default and if I do not want to be able to use them, I can opt into disabling them. On the other hand, Brother prevents cartridges from being reused more than once, which likely kills the market…

I bought a Canon (model LBP612C/613C) color laser printer 3 years ago and have been using 3rd party toner. The prints are great and I've never had a problem. Prior to that I used a Brother b&w laser, also used 3rd party toner, and never had an issue with that one either.

Re: HP disables customers’ printers if they use ink cartridges from cheaper rivals

#374
post #340

Earlier quoted context omitted.

> Supply and demand presumes that I would have wanted something else than Fanta That's not how S&D works. S&D is in-play even if Fanta had a monopoly. Even if the prices were set by the government. Governments have tried every scheme imaginable to repeal the law of S&D, but they never work. BTW, I gave up all soda about 15 years ago. It took about a year to finally stop craving it. I no longer have any desire for it.…

> A firm with market power chooses a point on the demand curve that it faces. It sets a price as a markup over marginal cost and then produces enough to meet demand at that price. A firm with market power does not take the price as given and then determine a quantity to supply. In fact—strictly speaking—there is no such thing as a supply curve when a firm has market power. Soda for me is a guilty pleasure, like a goo…

I enjoy those things, too, but am able to do it in moderation. I had a hard time being moderate with the soda.

Re: HP disables customers’ printers if they use ink cartridges from cheaper rivals

#375

Earlier quoted context omitted.

Not quite. They're disabling printers today that were functional yesterday. There's no HP cartridge to put back in, unless I go and buy one. The printer is disabled until I give HP money. I call that extortion.

in a free market shouldn't hp be forced to lower it's prices to compete with 3rd party to a little more than their price since it technically is OEM? I mean like car parts

They made tank based printers to compete instead of competing on price on these models.

Re: HP disables customers’ printers if they use ink cartridges from cheaper rivals

#376
post #12

The CEO and the board must serve prison time for things like this. No measure less than prison for the CEO and all board members is enough to curtail this because it just becomes the cost of doing business. No, you can’t say it wasn’t your decision. If you want to not be held accountable for the work your employees, contractors, and agents do on your behalf, you should have to prove they acted against your express wr…

I don't think prison time is even what's needed here, I think these issues would resolve themselves if corporate fines were continually issued, rather than one-off lawsuits. For instance, a standing ruling that if your printer stops being able to print for no reason other than a contract breach, then the hardware is eligible for a refund. We don't need to put CEOs in prison for making consumer-hostile decisions, we j…

I'm not sure that will work. The intention here is to move the needle on what's acceptable.

If fines grow/shrink, then people will think "what are ways to get around these fines?" or more commonly "Are these fines larger than the profit I would earn?". Even if fines are increased for now, that's a temporary thing, and not everyone would care.

A CEO doesn't personally care about extra fines costing the company; that can be a "calculated risk". CEOs are very well paid and fines are generally an inconvenience. But these people cannot buy time; threaten to take away years of their life, and see how the underlying value structures change.

Re: HP disables customers’ printers if they use ink cartridges from cheaper rivals

#378

I thought all brands used this eco system now with little tanks you can just pour ink in? That's all I see in the shops now. But I just have an old b/w laser

I have a Canon MegaTank printer G6020. It comes with more ink than I can print in a lifetime. I've had it for two years and the ink is maybe down 1%. The only problem is I only print a couple pages every few weeks and so I guess the ink dries out and then the head gets clogged, I assume. Cleaning the heads can sometimes help, but it doesn't always work, and only works once or twice and then it's clogged forever. It h…

Yup that's why I bought a laser. They don't dry out (though in exceptionally high humidity the opposite can happen where the toner starts clumping up). But generally for a one page a month scenario laser really kills inkjets for that reason.

Really nice for boarding passes too as the ink doesn't run when it gets wet. I know, electronic but stuff like that I prefer to have a hardcopy of.

But really if you print photo quality stuff weekly inkjet is unbeatable especially with these new tanks. I've not seen a color laser that prints acceptable photos.

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