Earlier quoted context omitted.
Unfortunately, manufacturers' interests are often not aligned with retail customers' interests. For example, with Tesla, the company optimizes delivery numbers of cars sold by sacrificing quality control, and their service center model is anemic and almost an afterthought, especially when it comes to addressing the QC issues their customers experience. For every Tesla with 400k miles on them with a few thousand dolla…
> the company optimizes delivery numbers of cars sold by sacrificing quality control How do you know this? Did you see their internal data? There are lots of anecdotes going around about Tesla's quality. However, with all the TeslaQ it is hard to believe that there is real correlation between anecdotes and data. Here are my anecdotes - I owned 6 Teslas over last several years. Not one of them had any QC issues. I had…
Ford CEO says EVs will be sold 100% online with nonnegotiable price
371–380 of 612 posts
Re: Ford CEO says EVs will be sold 100% online with nonnegotiable price
#372Earlier quoted context omitted.
Well tesla has seemed to trying shooting themselves in the foot with their truck rollout. Naming it "cyber truck" then making it look like a bad hot wheels, giving it a small bed with angled sided making it badly shaped for carrying many loads (like a pickups bed is meant for), using new manufacturing technique for its body which results in problems that slow production, bragging about it being indestructible then br…
> giving it a small bed with angled sided making it badly shaped for carrying many loads I genuinely doubt the average Cybertruck customer is planning on using for hauling anything more than kids and groceries.
Re: Ford CEO says EVs will be sold 100% online with nonnegotiable price
#373Earlier quoted context omitted.
$3k in maintenance costs for 400,000km? I call bull shit. In Tesla tire sizes, you're looking at $1000 for a cheap ass set of tires. Certainly not gonna last 100,000 miles either.
You don't need to buy tires at the dealership, and in fact most people don't.
Re: Ford CEO says EVs will be sold 100% online with nonnegotiable price
#374Earlier quoted context omitted.
I'm under the impression that the service part of the dealership _is_ the profitable part -- the car sales are more-or-less break-even after the monthly sales bonus incentives, which is why the dealer does the two-part "let me check with the guy in the back" and then "now that you've agreed to a price, you can talk to the guy in the back who will play 'good cop', explain things in plain english, and then try to upsel…
> I'm under the impression that the service part of the dealership _is_ the profitable part If you drive a Ford, sure, it needs a lot of service. Which is why I stopped buying Ford. Toyota and Honda don’t need much service, and I don’t see how they are money makers for the dealer. And when you move to EV, you need even less service than before since the is no ICE to maintain.
Re: Ford CEO says EVs will be sold 100% online with nonnegotiable price
#375Earlier quoted context omitted.
You don't need to buy tires at the dealership, and in fact most people don't.
No, certainly you can go to Discount Tire and buy a set of bargain basement $400 20" tires for your $100,000 car.
Re: Ford CEO says EVs will be sold 100% online with nonnegotiable price
#376Earlier quoted context omitted.
I’ll second this from a privileged position. I own a late model Land Rover, and if I take it down to the dealer to solve something, they treat me very well and put me in a very nice lounge while I wait. It’s a first class experience. I don’t think I’d get as nice attention from a non-luxury dealer though.
I would rather they pickup my car fix it and return it. To me that is luxury. Forcing me to go to your location and waiting on you is not convenient.
Re: Ford CEO says EVs will be sold 100% online with nonnegotiable price
#377Earlier quoted context omitted.
>That being said, is there any counterpoint to this view? Are there any benefits that dealerships offer today over direct sales? the only thing I can think to say is that they are still a convenient repair facility, Tesla is fairly notorious for slow turn-around for repair.[0] I think a nice middle-ground would be the conversion of dealerships into showrooms/receiving-centers/repair facilities -- oust the sales porti…
All manufacturers can suffer from poor repair times, not only Tesla. Especially these days. I waited six months for a brake booster replacement in my Audi SQ5 as it sat in the service center. They did give me a loaner the whole time though...
Try that with Tesla. Hey, we can give you Uber credits. Hope they're usable in your area, and you didn't have too much to do.
Re: Ford CEO says EVs will be sold 100% online with nonnegotiable price
#378Earlier quoted context omitted.
> the company optimizes delivery numbers of cars sold by sacrificing quality control How do you know this? Did you see their internal data? There are lots of anecdotes going around about Tesla's quality. However, with all the TeslaQ it is hard to believe that there is real correlation between anecdotes and data. Here are my anecdotes - I owned 6 Teslas over last several years. Not one of them had any QC issues. I had…
>I owned 6 Teslas over the last several years. ??????? Why on earth would you need this many Teslas? Maybe if you are buying so many teslas then it makes sense why you don't need them serviced - you barely give them enough time to wear themselves out!
Re: Ford CEO says EVs will be sold 100% online with nonnegotiable price
#379Earlier quoted context omitted.
Diplomacy is the art of saying “good dog” until you make it to the rock. Ford is learning what Tesla knew from the start: dealership interests aren’t aligned with EV manufacturers. There’s very little service revenue, and dealers are incentivized to add “market adjustments” to vehicles (which Ford dealers have been doing) creating a poor customer experience. Ford has existing dealerships and is going to have a heck o…
Unfortunately, manufacturers' interests are often not aligned with retail customers' interests. For example, with Tesla, the company optimizes delivery numbers of cars sold by sacrificing quality control, and their service center model is anemic and almost an afterthought, especially when it comes to addressing the QC issues their customers experience. For every Tesla with 400k miles on them with a few thousand dolla…
Re: Ford CEO says EVs will be sold 100% online with nonnegotiable price
#380Earlier quoted context omitted.
>That being said, is there any counterpoint to this view? Are there any benefits that dealerships offer today over direct sales? the only thing I can think to say is that they are still a convenient repair facility, Tesla is fairly notorious for slow turn-around for repair.[0] I think a nice middle-ground would be the conversion of dealerships into showrooms/receiving-centers/repair facilities -- oust the sales porti…
Tesla's wait times could be because they are scaling up and part delays.
"Because they're scaling up". They've been making vehicles for 14 years, how much more time do they get to realize they should have a parts network?