Earlier quoted context omitted.
One thing I've noticed working for a variety of companies is that highly profitable companies generally do not have consequences for even fairly dramatic failures, both in terms of how they treat customers and how they treat employees. They simply have too much money, so there's little need to do so. In a tiny company, a large failure can easily be the end of the company, so they're far more motivated to care about t…
Relevant: https://rachelbythebay.com/w/2020/05/23/gap/ This story is about infra, but it applies just as much for product.
It's pleasant to think that that's actually happening somewhere. Usually it's probably more like Google+ (gosh, we did everything right, but somehow it just didn't work out--oh well, it wasn't that much money after all, and hey, we can keep using it internally).