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HERMES.md in commit messages causes requests to route to extra usage billing

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Re: HERMES.md in commit messages causes requests to route to extra usage billing

#361

Post by boh »

notatoad wrote: post #319
boh wrote: post #180

Earlier quoted context omitted.

No that's not how that works. This stuff is a non-event. You refute the balance, they have a period where they can defend their claim (8/10 times they don't), you get your money. This is a very basic transaction that happens every single day to every major company. "Banning" you costs more than your refund and has additional legal risks. I know being helpless against tech companies is a major trope in these comments…

I can tell you first-hand (from the side doing the banning) that you’re wrong. You’re not going to get an email telling you that you’re banned. Your payments will just start being declined, and they won’t be able to help you. They’ll suggest you try another card. That won’t work either. Maxmind includes a “chargeback risk score” in the api response for everybody who uses their minfraud service. They’re not doing that…

In any case if anybody has gotten this far in the thread just refute the charge. It's totally fine and Anthropic won't break your legs.

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#362

Post by yaur »

StableAlkyne wrote: post #281
stickfigure wrote: post #12

Earlier quoted context omitted.

The official response feels AI generated. I suspect this is a preview of our future. "You're totally right! I'm sorry but you're going to have to piss off anyway. Would you like to spend a few more hours discussing it with our AI chatbot? It won't help. But if it makes you feel better, it will probably cost us an extra $0.12 in tokens." I'll bet the first human at Anthropic learns about this from HN.

The future is going to be arguing with AI chat agents designed to waste your time. It's phone menus, but worse - at least most phone menus can get you to a human if you figure out the right incantation. This issue would have never gotten a response if it didn't go viral.

These days even if you get to a “human” it might still be a chat bot running text to speech.

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#364

Post by actionfromafar »

Animats wrote: post #300
hvb2 wrote: post #81

Earlier quoted context omitted.

Just saying, small claims court is a farce. You can win, and then the losing side just ignores the verdict. Then you can go back and figure out how to get your money, depending on the business this might be really hard. And this isn't a hypothetical. I have had this and never seen any of the money from the judgement....

If the business has a physical presence somewhere, it's not hard. In California, you can get an order to the Sheriff for a "till tap" or an "8 hour keeper". A till tap means a sheriff's deputy or two show up and take the money out of the cash register. A "keeper" means they stand next to the cashier all day and take in money as customers pay. There are fees for this, a few hundred dollars, and they're added to the ju…

I now want to see the movie about this happening to Google:)

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#365

Post by Borealid »

Cpoll wrote: post #188
Ekaros wrote: post #160

Earlier quoted context omitted.

Why should they? Freedom of association is key Western principle. Steam chose not to associate with them anymore. If the user don't like it they should have sued them in court instead.

Being able to freely threaten reprisal against people exercising their rights circumvents those rights. Freedom of association applies to individuals; it's a non-sequiter here.

I think there's a line between retaliating against someone, and refusing to help them in the future.

I do not believe that refusing to do business with an individual, where your business provides a non-life-critical service, is retaliation. A water company refusing to provide water to your home would be problematic. A luxury handbag store refusing to allow you to purchase more luxury handbags would not.

Image as a hypothetical that a customer goes into your store for the sole purpose of wasting your support staff's time. They are not going to make a purchase. They are also not directly committing a crime. They are just hurting your business for no particular reason.

Should you, as a business owner, be forced to allow them to continue to be on your property?

I think the ideal answer is yes for critical public spaces, and no for ordinary retail.

Steam clearly falls into the latter category and should be free to ban customers for any reason save discrimination against protected classes.

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#366

Post by [deleted] »

trq_ wrote: post #264

Hey everyone, Thariq from the Claude Code team. We've been on this since the bug surfaced. Everyone affected is getting a full refund and an extra grant of usage credits equal to their monthly subscription as our apology. You can see my original post here: https://x.com/trq212/status/2048495545375990245 . We’re still working on sending emails to everyone affected. Our support flow wasn't set up to route a complex bug…

[deleted]

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#367

Post by ImPostingOnHN »

stavros wrote: post #344
pshirshov wrote: post #279

Earlier quoted context omitted.

But why did you say that > I need to let you know that we are unable to issue compensation for degraded service or technical errors that result in incorrect billing routing. What prevents you from issuing compensations?

To be fair, that looks like an LLM response.

That may be true (and likely is), but it doesn't explain why that initial answer from Anthropic was "we can't" instead of the truth, which is "we can".

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#368

Post by hirako2000 »

cmpb wrote: post #288
trq_ wrote: post #264

Hey everyone, Thariq from the Claude Code team. We've been on this since the bug surfaced. Everyone affected is getting a full refund and an extra grant of usage credits equal to their monthly subscription as our apology. You can see my original post here: https://x.com/trq212/status/2048495545375990245 . We’re still working on sending emails to everyone affected. Our support flow wasn't set up to route a complex bug…

Could really use a post-mortem to set the story straight. The apparently-hallucinated support response copied-pasted by the submitter showing up in the github issue thread is very misleading without scrutiny

Weekly postmortem at this rate.

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#369

Post by anikom15 »

Pay08 wrote: post #208
greenmilk wrote: post #13

Earlier quoted context omitted.

Is there any country where it is?

Probably. There are a lot of countries, especially third world ones, with very lax legal systems, not to mention the multitude of countries where law basically doesn't exist.

Haiti comes to mind.

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#370

Post by smrtinsert »

ecshafer wrote: post #3

> However, I need to let you know that we are unable to issue compensation for degraded service or *technical errors* that result in incorrect billing routing. This is very surprising. I've never seen a legitimate business not give refunds for technical errors of their own fault. Minimum Anthropic should credit the full amount to them.

At least Google pretended to not be evil for a few years
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