Bad result for America, as at least the two that I've been familiar with have both been dramatically better website implementations than much of the federal government. GSA, Digital Analytics Program: https://analytics.usa.gov/ Huge amounts of data about how government websites are used including: locations (cities, countries), languages, referral sources, media sources, devices, browsers, OS, website destination, an…
The goal is to make government as dysfunctional as possible (beside the part that enforces corruption [for your side]), so people want it to get smaller and smaller (except for the corrupt parts that benefit exclusively them), so that it costs less, so that they pay less taxes, so that they have even more money (that they don't need). They definitely do not care if this "makes things worse". Often, it's intended.
And the rhetoric that the reason the working class have lower quality of life now than 20 years ago being due to immigrants and the poor ... is a way to focus attention elsewhere instead of increasing taxes on the rich.