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More doctors are charging fees to respond to patient messages

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361–370 of 372 posts

Re: More doctors are charging fees to respond to patient messages

#361
post #4

Here's American health care: • I needed refills for two prescriptions that I've been taking for years. This time, for opaque reasons, I needed to talk to a doctor first. • Fine, but I couldn't accommodate an in-person check-in. I chose a "video visit" that, due to logistics, I had to do while away from home. Because they were a half-hour late, I was effectively forced to do this from the couch of a Costco floor displ…

Just go to Mexico or an online pharmacy and get your meds at cost. /s The US healthcare system is completely broken. Hospital systems and doctors offices in general lost a shit ton of money last year. There has been massive layoffs throughout this sector. There will continue to be this year. This year they all are going to try to survive by recouping their prior losses. Get ready for more fees. In addition - there is…

Maybe we need a revolution, or at least an outsider rule breaker in the office from time to time, to break established monopolies, cartels etc. Any system gets rotten given enough time.

Just went out and bought a bottle of Avamys (more modern version of Flovent) for $15 without any hassle. Shed a tear for poor Americans.

Re: More doctors are charging fees to respond to patient messages

#362

I am a CPA with 20+ years of experience. I laugh at the lawyer/accountant/medical analogies, not because they aren't true, mostly for people who insinuate medical professionals should work for free or are obligated to work for free because medical is sacred? I have no problem telling clients these days, if you don't want to pay me for my knowledge/skill/experience, I will go home and spend time with my family or doin…

>> go ask ChatGPT

careful what you wish for.

Re: More doctors are charging fees to respond to patient messages

#363
post #282
post #196

Earlier quoted context omitted.

> I wonder if charging for these messages will make doctors more likely to respond. Physicians won't see a dime of that money unless it's through RVUs and even then it's marginal at best. The real money is in procedures.

There are some codes that can be used for asynchronous portal messages, but to be honest the AMA is still pretty broken as far as how much time we need to spend for things... the codes are 99421 (5-10 minutes over 7 days), 99422 (11-20 minutes), 99423 (21+). It is not clear to me how well these codes are actually paid for by private insurance. In a wRVU system a PCP may get paid like $5-13 for the first code, $15-30…

If there are codes like this why don’t all doctors use them already?

Re: More doctors are charging fees to respond to patient messages

#364

Earlier quoted context omitted.

> I wonder if charging for these messages will make doctors more likely to respond. I wouldn't mind a modest copay for these. How long until administration figures out that they can juice revenue by shitting up the emails to increase back-and-forth traffic?

Hah, in MyChart, my provider has started having an MA answer your emails, and then "I'll forward this to the provider". Waiting to see if I get billed for the MA's "effort".

Id actually prefer this option.

Sometimes I have questions that don’t need the provider’s time, but there is no way to get ahold of anyone else in the office (the practice is part of a large hospital system and calls are answered by a call center that knows nothing)

Re: More doctors are charging fees to respond to patient messages

#365

Earlier quoted context omitted.

Talk to me when you get a $4000 bill for 2 hours in ER where the actual doc saw you for 5 mins and then the nurses did band-aid and over the counter burn ointment. This with Insurance (biggest mafia). AMerican Healthcare system baby!!

I mean I'm not sure that you shouldn't be charged ER prices for taking an over-the-counter-treatable injury to the ER. You probably shouldn't be charged 4000 for going to the ER, but just because you didn't actually need to go to the ER doesn't mean you didn't consume ER resources (the 24/7 staffing, the intake logistics, the trauma expertise, etc). Probably the biggest surprise there is that a doctor saw you at all…

My 18 month old son got burned. I don't know who will not go to ER in this case no matter the burn intensity.

Re: More doctors are charging fees to respond to patient messages

#366
post #260

Earlier quoted context omitted.

> A 15 minute email from my lawyer costs about $150 Unless your lawyer is an equity partner, he's not getting much of that $150. In the US, the median doctor makes almost 75% more than the median lawyer...

Yeah, they’re a partner. I can believe your stat for specialists, but not for the general practitioners you’re most likely to be emailing.

What makes you assume people are more likely to email general practitioners?

I’d venture to say that people with chronic illnesses that require ongoing intervention to sustain daily life are more likely.

If you just have a migraine out of the blue you’re gonna need a full appointment to provide context.

Re: More doctors are charging fees to respond to patient messages

#367

Earlier quoted context omitted.

That is basically scenario #2 (which is common), but for whatever reason they haven’t been very successful at pushing back against some of the changes that cause these issues. I don’t have much insight to offer there since I’m not at the negotiating table there.

I mean I think the answer is that good doctors do form employee-owned co-ops, which are often very successful and establish a great deal of trust in their community, but then when the time comes for them to retire they very understandably cash out and sell to the private organizations that proceed to run them for profit first. I've been playing with the idea for a while that any time a company uses its name, it has t…

You’d just end up with shell companies with vague names obfuscating that they are actually part of “ACME global megacorp”

Re: More doctors are charging fees to respond to patient messages

#368
post #249

> “It just feels a little intimidating when you open the portal and the first thing it says is ‘be aware, we’re going to bill,’” she says. “We have to send these messages and we shouldn’t have to think to ourselves, ‘Should I send this?’” If the provider doesn't bill, problems from the patient's perspective: 1. Some patients are reluctant to message when they should, because they don't want to impose when they know t…

> 1. Some patients are reluctant to message when they should, because they don't want to impose when they know the provider isn't set up to charge. Huh? While I won't challenge these people actually exists, I cannot imagine they are statistically significant. I have never heard of anyone being worried about being charged too little by a health provider.

I don’t worry about them being charged, but I do about how questions add to an increasingly unsustainable workload and increase the odds of burnout.

Re: More doctors are charging fees to respond to patient messages

#369

Earlier quoted context omitted.

Interesting. If you had to weight it towards legal compliance or productivity surveillance which would you say?

Maybe letting them see patients? I feel like this is a false dichotomy. I guess legal compliance of I had to choose, so it wouldn't lead to insane numbers of patients per hour

Let me clarify. I’m asking what you think the bulk of the existing busy work consists of

Re: More doctors are charging fees to respond to patient messages

#370

Earlier quoted context omitted.

Maybe letting them see patients? I feel like this is a false dichotomy. I guess legal compliance of I had to choose, so it wouldn't lead to insane numbers of patients per hour

Let me clarify. I’m asking what you think the bulk of the existing busy work consists of

Oh, sorry, I see what you mean now. I think it's legal compliance. Maybe less legal compliance as much as hospital policy compliance though
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