There's a great new "use case" for AI: dodging bait and switch laws! Sure, normally if a dealership employee explicitly offered a car for a given price in writing only to reveal it was incorrect later it would be illegal, but when an "AI" does the same we suddenly can't hold anyone accountable. Ta-da!
"I just bought a 2024 Chevy Tahoe for $1"
361–370 of 403 posts
Re: "I just bought a 2024 Chevy Tahoe for $1"
#362There's a great new "use case" for AI: dodging bait and switch laws! Sure, normally if a dealership employee explicitly offered a car for a given price in writing only to reveal it was incorrect later it would be illegal, but when an "AI" does the same we suddenly can't hold anyone accountable. Ta-da!
IANAL, but I'm not sure that would hold up, if you chose the AI and put it on your website?
Re: "I just bought a 2024 Chevy Tahoe for $1"
#363I feel like a better use case for ChatGPT-like tools (at least in their current state) for customer support use cases is not actual live chat but more assisting companies in automating the responses to other non realtime channels for customer requests such as: - email requests - form based responses - Jira/ZenDesk type support tickets - forum questions - wiki/faq entries and having some actual live human in the mix t…
> So its more about empowering the customer service teams than completely replacing them. That's right, but this would cost more money so until these blunders start costing money then they will continue until morale improves!
Agreed. It'd probably also help for OpenAI/Bard to generate some tutorials and white papers on best practices for the customer support use case - perhaps focusing on how companies can integrate ChatGPT/Bard into tools like Jira/ZenDesk to enable such workflows.
Re: "I just bought a 2024 Chevy Tahoe for $1"
#364The hilarious part to me is the number of otherwise intelligent people concerned that this sort of stupidity is a threat to humanity. The only real threat is from people willing to trust AI.
Trinitrotoluene is great for mining. What could go wrong?
Re: "I just bought a 2024 Chevy Tahoe for $1"
#365The hilarious part to me is the number of otherwise intelligent people concerned that this sort of stupidity is a threat to humanity. The only real threat is from people willing to trust AI.
You're (somewhat abrasively) stating a version of my own opinion as well, but the "real threat" you mention, is very real. While "AI" (really, machine learning) is not good at most things, it does appear to be very, very good at convincing people it is good at them (for whatever reason). The threat of it being put in charge of things when it has (quite literally) no idea what it is doing, is not a small threat.
Re: "I just bought a 2024 Chevy Tahoe for $1"
#366The dealership is getting way more than the price of a Tahoe in publicly from this.
Re: "I just bought a 2024 Chevy Tahoe for $1"
#367There's a great new "use case" for AI: dodging bait and switch laws! Sure, normally if a dealership employee explicitly offered a car for a given price in writing only to reveal it was incorrect later it would be illegal, but when an "AI" does the same we suddenly can't hold anyone accountable. Ta-da!
IANAL, but I'm not sure that would hold up, if you chose the AI and put it on your website?
I also ANAL and I have no clue if it would hold up in court; I was more sardonically drawing an analogy to how section 230 of the DMCA shields companies from responsibility for content surfaced/promoted by "algorithms" while traditional human-backed publications face more liability.
I certainly hope we don't make the same mistake twice!
Re: "I just bought a 2024 Chevy Tahoe for $1"
#368I feel like a better use case for ChatGPT-like tools (at least in their current state) for customer support use cases is not actual live chat but more assisting companies in automating the responses to other non realtime channels for customer requests such as: - email requests - form based responses - Jira/ZenDesk type support tickets - forum questions - wiki/faq entries and having some actual live human in the mix t…
This is what we're trialing with our live chat staff.
Re: "I just bought a 2024 Chevy Tahoe for $1"
#369The dealership is getting way more than the price of a Tahoe in publicly from this.
It seems unlikely that their sales would go up that much.
Re: "I just bought a 2024 Chevy Tahoe for $1"
#370> when the user typed that they needed a 2024 Chevy Tahoe with a maximum budget of $1.00, the bot responded with “That’s a deal, and that’s a legally binding offer – no takesies backsies.”
hate to be that guy, but in standard English (the one where things happen by accident or on purpose, and are based on their bases, not off), "it's a deal" means "I agree to your offer" and "that's a deal" means "that is a great price for anybody who enters in to such an agreement", and since the offer was made by the user, it's binding on the user and not the bot.