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Google Drive of historical footage locked and flagged as terrorist activity

support.google.com

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Re: Google Drive of historical footage locked and flagged as terrorist activity

#361

Post by throw_m239339 »

Ansil849 wrote: post #5

> The added grievance to this is that my drive also included my own personal family photos and my current book on the subject I mean, how many times does this need to come up for people to learn the lesson? If you are storing your data with a third party, and you do not have an iron legal contract with this third party, then that third party can and will do whatever it wants with your data, including locking you out…

Especially Google, which still OWES me money after they closed my adsense account for bullshit reasons (and they know it since they sent me a worthless adwords voucher at my physical address). But at least I get to tell every single business I worked in (and some were huge) to never use any Google SAAS as a revenge and will continue doing that.

Re: Google Drive of historical footage locked and flagged as terrorist activity

#362

Post by sigmaml »

zibzab wrote: post #56

This is your daily reminder that nothing in your digital life should EVER entierly depend on any Google services. Im writing this from an android phone. It is not de-googled per se, but uses a replacement for every single Google service (files, books, maps, search, movies, ...). Yes I pay money for those replacements, but God its good to not my life in the hand of a overzealous ML algorithm.

This can happen with any company!

I had Apple lock me out of iTunes, App Store, Mac Store, ... - for an entire month, if not more - alleging that I spammed others with my iMessage account.

The fact is that I never, ever used iMessage! I used only WhatsApp, Telegram and SMS.

In every support call, I would hear them say the same thing. I would tell them that I never used iMessage, let alone spam others. But, they would say, some users marked your iMessage account as spamming. I would ask them for proof, with iMessage records; they would say they cannot disclose that!

After that experience, I simply moved off iPhone to a Pixel.

I still have an MBP for work purposes, but I needed to create a different AppleID.

Summary: This can happen with any company!

Re: Google Drive of historical footage locked and flagged as terrorist activity

#363

Post by cdash »

notyourday wrote: post #88

Is he on a free plan? Because if so, I see exactly zero basis for his complaint. He got what he paid for. P.S. No, I'm not saying that Google is in the right.

You really think someone who is using google drive as a historical video backup service is on the free plan? There is no possible way.

Re: Google Drive of historical footage locked and flagged as terrorist activity

#364

Post by throw_m239339 »

throwawayswede wrote: post #159

Why the heck do people still store their important documents (that they absolutely can’t do without) somewhere where they have no control over and where they could be kicked out at any moment is beyond me. Obviously it’s always sad to see such a great amount of work go to waste, but at what point are we just going to start blaming people like that who are just careless with their data. Don’t use a cloud you don’t hav…

> Why the heck do people still store their important documents (that they absolutely can’t do without) somewhere where they have no control over and where they could be kicked out at any moment is beyond me.

Cause they think it will never happen to them, until it does...

Re: Google Drive of historical footage locked and flagged as terrorist activity

#365

Post by eitland »

Gigachad wrote: post #331
ajb wrote: post #97

One of the simplest functions of a justice system - before impartial judgement, before detailed laws, before qualified advocates - is simply the right to summon a powerful person to justify their actions. Increasingly it seems that we will need this to be applied here, ideally in some simpler and less costly way than a full trial. It is just wrong for companies to make money by inviting people to rely on them , and t…

IMO there needs to be some kind of minimum allowed customer support when handling user data. If you can't provide real support for free, then remove the free plan. If everyone has to then they are all equal again. It's just wrong to trick people in to trusting a service with their data and then yanking it with no support contact.

> IMO there needs to be some kind of minimum allowed customer support when handling user data.

At least partially covered by GDPR for Europeans.

Re: Google Drive of historical footage locked and flagged as terrorist activity

#366

Post by DaiPlusPlus »

Dylan16807 wrote: post #343
0xbadcafebee wrote: post #291

Earlier quoted context omitted.

This is like saying the Red Cross should not be allowed to give free sandwiches to homeless people if they are made of baloney and government cheese. It's unprofessional! Either use premium meats and cheeses and artisanal bread, or don't give them any sandwiches at all.

The ability to fix an account lockout is not 'premium'.

Are you saying it shouldn't be... or are you saying it isn't?

Re: Google Drive of historical footage locked and flagged as terrorist activity

#367

Post by DaiPlusPlus »

pdonis wrote: post #302
DaiPlusPlus wrote: post #38

Earlier quoted context omitted.

Try explaining RAID (not just RAID0/1, but RAID6 and RAID10) to an average consumer and expect them to maintain their own NAS - that’s a bit too much.

The author of this article is not an average consumer. He's a person undertaking a particular project that requires a lot of digital data storage, and anyone doing that needs to take the time to think through the risks and benefits of the various available options. "Just put it on Google Drive and hope it's safe" does not qualify.

"the author of this article"

uhmm... there is no article. It's a link to a google support forum thread. And the way the author of the initial post (not just the replies) describes the way they use Google Drive and how they use technology in general suggests the person does not have the same level of tech-savvy as a typical HN reader.

Re: Google Drive of historical footage locked and flagged as terrorist activity

#368

Post by DaiPlusPlus »

rob_c wrote: post #276
DaiPlusPlus wrote: post #35

Earlier quoted context omitted.

Have you seen the TV ads for cloud storage services? They’re advertising themselves as being dependable. We cannot blame average consumers when events like these happen. We need to stop pretending that software, including free-as-in-beer SaaS, doesn’t have an implied warranty. It does. The implied warranty in Google Drive is that “we’ll host your files for you”. Google screwed-up (an “honest” mistake, it pains me to…

And what, a refund for 99% of the time what is a free at point of service to the consumer? For paying private customers yes I'd day fine but in most of these cases in ruling to bet the "free" 1GB was more than enough

> And what, a refund for 99% of the time what is a free at point of service to the consumer?

No, but give them a punitive fine (on the order of a percentage of their daily average profits) for failing to live-up to their own expectations set in their own advertising.

Re: Google Drive of historical footage locked and flagged as terrorist activity

#370

Post by Gigachad »

hsbauauvhabzb wrote: post #353
Gigachad wrote: post #331

Earlier quoted context omitted.

IMO there needs to be some kind of minimum allowed customer support when handling user data. If you can't provide real support for free, then remove the free plan. If everyone has to then they are all equal again. It's just wrong to trick people in to trusting a service with their data and then yanking it with no support contact.

Having recently dealt with what I’m assuming are a meatbag support team from Microsoft (specifically their business partnership program), I can honestly say there’s not much difference between a bunch of useless meatbags and no support whatsoever. It took me 4 weeks to sign up for a service which requires few business details and proof of a domain by form of an invoice . For a reason I don’t understand, it has no bea…

That's easy to fix. You have a government body that takes complaints and if a company receives too many complaints over their customer service, they must pay a penalty.
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