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Simple Bank Is Closing

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361–370 of 615 posts

Re: Simple Bank Is Closing

#361
post #156

BBVA is also closing Azlo, the business bank that Stripe Atlas uses (used?) for LLCs. Looks to me like BBVA is attempting to annoy as many customers as possible. I love Simple to death. They overnighted a cashier's cheque for me, for free, on holiday. They've been nothing but kind and I truly hate to see them go. I really really loved being a Simple customer.

I almost signed up for Azlo this week! I guess I dodged a bullet!

Re: Simple Bank Is Closing

#362

Earlier quoted context omitted.

I use Ally, it's an online-only bank with a good website & app, and great customer service: https://ally.com/

FYI Ally is just a marketing rebrand of GMAC, one of the financial giants involved in the 2008 housing crash. That alone makes me steer clear of them.

Was the GMAC that became Ally involved in mortgages? I thought it wasn't.

Re: Simple Bank Is Closing

#363
post #299

Earlier quoted context omitted.

You're getting 0.3% APY, which is pretty useless. I would instead try some of the banks that promise you higher APY rn. There are some offering 2-3%

No one is offerring 2%-3% when the fed rate is at zero. You're about a year behind relity.

https://www.hmbradley.com/ currently does, with the caveat that you have to save at least 20% of your direct deposits.

Re: Simple Bank Is Closing

#364
post #3

ouch...the one bank with a really nice user facing app...hoping to hear more details

I've been working on the app for almost 8 years. This means a lot to me. Thank you.

Love the app, it was the perfect fit for our method of family finances during a difficult time.

Having such a great user experience took some of the edge off. Grateful it was there for me.

Re: Simple Bank Is Closing

#365
post #48
post #16

I've been a Simple customer since launch, and have used it as my primary bank since ING Direct was turned into Capital One. It's mildly depressing to be reminded once again that the dream of startup founders these days isn't to build something, but to sell something... specifically to a bigger company. Which will inevitably delete the thing, once it serves its use. Which is to provide presence in some kind of defensi…

I understand liking modern-feeling apps, but am more than happy to put up with the slightly old-feeling credit union app because they are just such a better institution - no bullshit fees, actually happy employees, far better rates on credit cards/loans... There's just no comparison. I do have a commercial bank account, too, but that's just for access to quicker interchange with other commercial banks, when that's ha…

Maybe I've just had bad luck but it seems like the credit unions I've tried are coasting on a reputation that is no longer deserved. Every one I have tried has behaved pretty much the same as any bank, except with worse apps, worse online banking, and worse ATM and branch availability. I can believe that there are great credit unions in the world, but I can tell you first hand that you can't just pick any random credit union and feel assured that they will be better than a major bank. Some of them are just as bad.

Re: Simple Bank Is Closing

#366
post #3

ouch...the one bank with a really nice user facing app...hoping to hear more details

I've been working on the app for almost 8 years. This means a lot to me. Thank you.

As a customer, thank you for a wonderful experience! The app was the reason I kept using Simple.

Re: Simple Bank Is Closing

#367
post #280

Earlier quoted context omitted.

I have a very ordinary LLC and Novo rejected my application for no obvious reason, with no details whatsoever. I don't think I have anything unusual going on, so IDK how easy they actually are to work with. Mercury is another option but my experience has been that some of their offerings are at best misleading (I would argue they're deceptive), and they can't do normal things like export a QBX statement to reconcile…

(I am the ceo of Mercury) We do have an export feature. Let me know what its missing (email in bio). Also, what did you think was misleading? We try to be fairly straightforward and transparent with everything we offer.

Exporting -- unless I'm missing something, it's only possible to export a CSV for transactions matching a filter. For better or worse, QBO etc formats are the standard for importing a statement to reconcile and there's extra friction each month to import a CSV.

Misleading -- Tea Room (for us) does almost nothing which was advertised:

- Treasury was marketed to be available to everyone who isn't taxed as a sole proprietor. We're a non-profit, and found out after moving all our money that we weren't eligible. I asked support to clarify this, and it looks like they've removed /all/ information about eligibility from the site which is a small improvement I guess.

- There don't seem to be any startup deals for Tea Room members. There isn't anything on the page on the site for Tea Room.

- We haven't gotten any tea. (I don't actually care about that, but come on, it's in the name.)

We moved to Mercury because Treasury would have been immensely useful to us. In all other ways BofA is /fine/ and we would not have moved if it were advertised honestly. I think it's deceptive because none of this was obvious to us before we planned out a migration and wired the $270k over to get access.

Re: Simple Bank Is Closing

#368

Earlier quoted context omitted.

I'm also crushed. Simple has been my only checking account since 2011. I think I learned about them on HN. The UI is snappy and slick and their support team have always gone above and beyond. They're really the model for what a checking account should be.

I liked Simple’s UI and budgeting tools a lot, especially the “safe to spend” thing, but I don’t think running everything directly from a checking account is wise. It’s really better to have a credit card that you pay off every month, with solid fraud protection and rewards, and touch your debit card as little as possible. Simple’s snazzy software is not too useful when you do that. I ended up using a traditional che…

Agreed in principle, but unless your credit is great, getting a card with enough of a limit to let you do this is almost impossible.

Re: Simple Bank Is Closing

#369

Thanks to the countless folks that built a customer focused bank. It's really sad to see Simple wind down, and it's been the best bank I've had the chance to use. Their service has been unmatched compared even to the best local banks in my area. I've been a customer for nearly a decade now - wow. Early on I exchanged emails with Josh and the team not just regarding banking matters, but reporting bugs, design issues,…

FYI, not a single one of those (awesome) people have been here for years. I'm technically employee #2 at this point.

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Re: Simple Bank Is Closing

#370

I don't know how many Simple employees are in this thread. I'm very sad to hear this news, and I'm sure you were too. Just want you to know that you all made a really meaningful difference in the lives of at least my wife and I. Before I switched to Simple, I had a really hard time budgeting for things/planning for expenses, and was frequently toeing the line of overdrawing my account. I was essentially financially i…

<3

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