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Apple users are being locked out of their Apple IDs with no explanation

9to5mac.com

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Re: Apple users are being locked out of their Apple IDs with no explanation

#351

Post by LeoPanthera »

sjackso wrote: post #292
someonehere wrote: post #241

I feel like these random behind the scenes issues happen a month or two before WWDC to give Apple the foundation they need to announce new services. I had read Apple is switching the name AppleID to be Apple Account or something similar at WWDC. Me thinks they are quietly pushing code that somehow is causing this for people. Maybe it’s an age of account issue or some other commonality. I signed up for an at me accoun…

As a datapoint, yesterday's lockout affected my Apple ID that is based on a ~25-year-old mac.com address.

As another datapoint, my account is equally old, also mac.com, and I have not been affected.

Re: Apple users are being locked out of their Apple IDs with no explanation

#352

Post by jncfhnb »

TacticalCoder wrote: post #229
dinckelman wrote: post #151

So i'm not the only one, huh. Got myself an iPhone, downloaded 2 apps, went to bed, woke up to a complete lockout. They unblocked me through a phone support request, after 18 hours, and then hit me with a fresh ban, not even 24 hours later. Account got permabanned after like 5 more calls, where they just started sending me a legal notice instead. The fact that your device can become a complete brick, because of an is…

> The fact that your device can become a complete brick, because of an issue in their completely hands-off account management system, smells like a class action suit This is HN frontpage. It's on a big "Mac" website. The damage is done. Many are going to write nonsense like: "Apple is still a $2 trillion company, so this obviously works for them" to which I'll respond with a simple question: Did it not work for Apple…

The prose here insisting the damage is done comes off as clueless when the apparent scale of the damage is trivially, if not undetectably, small.

Re: Apple users are being locked out of their Apple IDs with no explanation

#353

Post by zac23or »

standardUser wrote: post #345

I understand why people enjoy Apple products, but I will never understand why people defend the company when we all know, often through direct personal experience or the experience of someone we know, that the wealthiest company is the world has chosen to provide insultingly miserable customer support as a business decision.

Apple is like a religion. An Apple user told me “Apple never makes mistakes” during the Antennagate. I never forgot that, and I try not to have conversations with Apple fans after that.

Re: Apple users are being locked out of their Apple IDs with no explanation

#354

Post by layer8 »

CydeWeys wrote: post #315
layer8 wrote: post #207

Earlier quoted context omitted.

Don't bind your online identity to Apple or Google or Microsoft, in particular not the email addresses you use for accounts. That at least limits the damage they can do.

Fundamentally it's going to be be bound to someone though. If you run your own domain to host your main email address, you're now bound to the registrar's login to manage that domain name, and also the cloud provider you're using to host the mail services (unless you run that off a machine you have physical access to).

Yes, but you can choose a medium-sized, established registrar with a functioning human support desk, where you are the customer instead of the product driving hyperscale ad revenue. The hosting provider is not an issue, because you can switch very quickly to a different one if needed, and only have to change your DNS entry at the registrar, or whatever you use as your nameservers. Depending on your country’s jurisdiction, you also may have some legal rights to the domains you acquire under the country TLD and are not exclusively at the mercy of the registrar.

Re: Apple users are being locked out of their Apple IDs with no explanation

#356

Post by crossroadsguy »

dinckelman wrote: post #151

So i'm not the only one, huh. Got myself an iPhone, downloaded 2 apps, went to bed, woke up to a complete lockout. They unblocked me through a phone support request, after 18 hours, and then hit me with a fresh ban, not even 24 hours later. Account got permabanned after like 5 more calls, where they just started sending me a legal notice instead. The fact that your device can become a complete brick, because of an is…

> they just started sending me a legal notice instead

This is bizarre and fucked up even from Apple's standard. Did you get to know anything about it - what happened? Did those legal notices seem to be automated? Any inkling what could have triggered it (False alarm? And Apple is known to hide its incompetence in this manners)?

Re: Apple users are being locked out of their Apple IDs with no explanation

#357

Post by seanmcdirmid »

dinckelman wrote: post #151

So i'm not the only one, huh. Got myself an iPhone, downloaded 2 apps, went to bed, woke up to a complete lockout. They unblocked me through a phone support request, after 18 hours, and then hit me with a fresh ban, not even 24 hours later. Account got permabanned after like 5 more calls, where they just started sending me a legal notice instead. The fact that your device can become a complete brick, because of an is…

Something seems missing from your story. They banned you for downloading two apps, or was something else involved? Or you still have no idea why they banned you in the first place? Just curious.

Re: Apple users are being locked out of their Apple IDs with no explanation

#358

Post by r00fus »

marcosdumay wrote: post #331
treflop wrote: post #290

Earlier quoted context omitted.

1. Use two-factor auth. 2. Save those backup codes. 3. Be able to get those backup codes in some worst case scenario. I have had to start from scratch before but never have been locked out.

4 - Discover that those backup codes are useless because the service provider will refuse to acknowledge them when you travel. The fact that we are stuck with a pair of global apathetic undemocratic identity providers is absurd. And one of the reasons why that "shattered dream of passkeys" is on the front page. At least that dream got shattered, it would be worse if it went through.

I need to hear more about this scenario.

Re: Apple users are being locked out of their Apple IDs with no explanation

#359

Post by jncfhnb »

HaZeust wrote: post #47

To this day, I still get random "Enter your password to continue using iCloud" push notifications on my iPhone with no relevant action to trigger such a notification. My Apple ID uses a unique password, I keep a recovery key, I don't have its login credentials saved anywhere, and it's a dev account; so I have my LLC's DUNS number attached to it. My devices are the only ones listed in my settings portal. I have no ide…

Probably some regularly scheduled attempt to sync

Re: Apple users are being locked out of their Apple IDs with no explanation

#360

Post by genevra »

hedora wrote: post #261
yannis wrote: post #188

Earlier quoted context omitted.

Black swan events can happen to you. Recently I traveled to a European country from my base (Middle East). I normally take my phone and laptop with me and they are synced. I forgot the laptop charger and could not get one locally not at least for about a week and then dropped my phone and it got damaged. I bought another phone (Adroid) and tried to log in to by google accounts. It recognized the email and the pswd bu…

I had a similar experience with google a while back. My conclusion: Eliminate what little remaining usages of their services I have. Doing that with iCloud and Google would be a colossal pain. This event has me thinking more seriously about self-hosting a few more things.

Exactly. I recently had the same experience of being locked out when I lost my old device and had no recourse. My conclusion was the same and I've stopped relying on all Google services except Gmail.
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