Starbucks CEO will work a shift at the company’s cafes once a month • Hacker News Board

Re: Starbucks CEO will work a shift at the company’s cafes once a month

#351

Post by red-iron-pine » Fri, Mar 24, 2023, 8:19 PM UTC

wintogreen74 wrote: post #280

bmj wrote: post #249

Earlier quoted context omitted.

Sure, fixing the problem is great, but if the CEO needs to personally witness the issue for it to get fixed, then there must be thousands of other issues not being fixed. Keep in mind in a corporation like Starbucks, the CEO is likely a hundred or more levels removed from the daily operations of a cafe. That's a lot of internal politics for even a motivated regional manager to navigate.

>> Keep in mind in a corporation like Starbucks, the CEO is likely a hundred or more levels removed from the daily operations of a cafe. Really? You think there's a hundred or more executives/managers/supervisors between the CEO and someone on the floor of a SBUX? I'd bet closer to 10.

I'd bet closer to six (6), and that can probably be verified (or at least ballparked) by looking at some of their SEC and other disclosures like franchise info.

But that's just direct bosses-boss levels. Doesn't take into consideration things like... PMs, suppliers, customers, Health & Safety (which will vary by locale), unions, security, accounting, HR, public relations & the media, the board of directors, and all of the myriad depts. that will pop up in odd or varied ways.

Maybe not 100 levels, but certainly dozens and dozens of interested parties.

Re: Starbucks CEO will work a shift at the company’s cafes once a month

#352

Post by red-iron-pine » Fri, Mar 24, 2023, 8:26 PM UTC

arcticbull wrote: post #285

wintogreen74 wrote: post #278

Earlier quoted context omitted.

WestJet, Canada's second largest airline, used to do this a lot. I remember handing my coffee cup and trash to Clive Beddoe, one of the original founders, with a double take. They were largely employee-owned and it showed. Then they went public, grew on the backs of shareholders and were taken private again by PE. Now they're worse than Air Canada, the former poster child for terrible airlines. When a company is youn…

AC gets a lot of undeserved hate. They're better than all the US airlines, without exception and they're on par with a lot of continental European airlines. Much better than BA. There's things they could do better for sure, but onboard service, seats, lounges, ground staff - all solid. Huge improvements to Aeroplan after they bought it back. After a lot of bouncing around the US it's a treat to fly. I feel like hatin…

Reverse Anecdote: I've had a lot of bad experiences w/ AC, though they generally do better than AA or Delta.

I'll also give AC credit: they have to fly a lot of not great routes as a national mandate, and that means cutting corners to make things profitable; the challenges of flag carriers, etc. etc.

Re: Starbucks CEO will work a shift at the company’s cafes once a month

#353

Post by Maxious » Sat, Mar 25, 2023, 5:03 AM UTC

dahwolf wrote: post #319

pkaye wrote: post #313

Earlier quoted context omitted.

Isn't that the premise of the Undercover Boss show?

No, my story is much better. Undercover Boss doesn't fire anybody as far as I know. The premise of Undercover Boss is a company that is starving their employees. To distract from this awkward reality, the Undercover Boss picks an employee that is double-starving, say a single mother. And then radically improves her life. Everybody claps and is in tears not realizing that everybody else continues to be fucked. Not my…

Sometimes Undercover Boss does flip the script, the cantankerous employee is invited to meet the boss but instead of their hopes and dreams fulfilled, they get shown the door https://youtu.be/00cpVKavcOs