351–360 of 590 posts
Earlier quoted context omitted.
Sort of. For now. How much higher do the walls need to become before it's no longer reasonable to live outside Apple's garden?
Slippery slope fallacy. Wake me up when it actually happens because it never does.
Earlier quoted context omitted.
I'm not moving goalposts at all. All I'd want is a way to get most of the parts from OEM & be able to install them. At the very least I'd expect to be able to swap: 1) Battery (consumable) 2) Front (LCD) 3) Back (either just the glass or the whole frame) But we have to be honest with ourselves here: what good is it to have a repair manual when you cannot buy genuine parts? I mean yeah, this is a small-ish win, but it…
> what good is it to have a repair manual when you cannot buy genuine parts? You can absolutely buy genuine parts for recent iPhones: https://selfservicerepair.com/order (that website looks random, but it's actually Apple's official self repair supplier) Yes, the System Configuration step is still required to pair many of those parts. This has been discussed ad nauseum. Perspectives vary between it being a necessary…
If you cannot get parts in stock (meaning in advance), you might as well send it to the Apple and not bother with repair shop at all. I also think this is the main reason for making it like that. Display, battery and vibration motor has absolutely no security implications.
I would be very happy to see Apple not screwing with individual repair shops. Don't get me wrong, I'm a huge fan of their HW (be it iPhones or MBPs). But I'm not a fanboy and I'm not going to bend backwards to praise this corporate entity when it is not deserved. If you compare the ease of getting part for Samsung and Apple, it is like night and day.
That System Configuration step is also a middle finger. Having to chat with some support agent just for changing a consumable item like a battery? Or a vibration motor? What the actual f?
edit: Checked and they still want the SN of a target device before selling you anything - even a battery! From the site: The serial number is required and will be shared with Apple. This number must be from the device that is being repaired or you may encounter issues that prevent the completion of the repair.
Yeah, thanks but no thanks.
Really happy to see this write up. I’m probably in the tank, but I genuinely believe that Apple strives to do right by its customers, and to be a good company. it’s not a nonprofit, and I don’t expect them to act like one. Sometimes I feel like people enjoy piling on because they are the big dog. Again, please don’t mistake this comment for a blindness to some of its operations. But it’s nice to see them get credit f…
Earlier quoted context omitted.
Last time I checked it was not like that - those kits are actually quite easy to use. The catch is that in order to buy it, you need to give them SN of the device in advance . Meaning you cannot have stock and thus you cannot offer any reasonably fast repair service. And even after that you have to contact their support in order to "pair" the newly installed parts to that device. Most of the people I know use 3rd par…
Apple took 30 minutes when last I had them replace a battery…
I guess it depends on where you are (Central Europe for me)
Apple started offering home repair kits for iPhone this year, but they’re super difficult to use: https://www.nytimes.com/2022/05/25/technology/personaltech/a... There’s speculation that offering the kits is an attempt to head off right-to-repair legislation. But seeing this redesign, I wonder to what degree the repair program is incentivizing repairability within apple’s corporate structure. Now that “profit/loss pe…
I suspect that the driving force behind Apple’s new desire to be repairable is legislative. IMO: Not profit of the “self-service” repairs, nor the improvement to the bottom line when they refurbish their own devices. Not some future goal of selling people the parts and/or tools. Not the goal of being ecologically sustainable (though IMO they do very well at this). I think they are working very hard to steer the Right…
Earlier quoted context omitted.
You are conflating separate concerns. Tracking serial numbers to black-list stolen parts (too much effort for too little value IMO but I'm not a bean counter for a nation-state-sized corporation so what do I know?) is very different from white-listing ordained parts. Independent shops should be able to buy broken phones from individuals and part them out for repairs without jumping through Apple's hoops.
> Independent shops should be able to buy broken phones from individuals and part them out for repairs without jumping through Apple's hoops. I assume in this scenario that all independent shops are trustworthy entities that won't use stolen, reclaimed, or third-party parts in order to save money, without informing the customer?
Tracking stolen phones and busting chop shops is probably something that should be handled by law enforcement.
Now if they would just get rid of those hideous camera bumps. Why not make the phone a millimeter thicker and fill the extra space with battery?
Earlier quoted context omitted.
Apple took 30 minutes when last I had them replace a battery…
Congrats. My battery change took them 2 weeks, had to send it. Came back wiped. I guess it depends on where you are (Central Europe for me)
I always wipe my phone before handing it to Apple.
Earlier quoted context omitted.
It's not as hard as you think it is. Apple is indeed massively over complicating the process.
They gave him three machines to use for replacing his battery. 1. A machine to melt the glue holding the battery in place 2. A machine to apply even pressure to the new battery to ensure it’s properly adhered 3. A machine to apply heat and even pressure to the entire phone to properly give the phone with a watertight seal. That seems like exactly what I’d expect has to happen to repair the phone back to original spec…
Earlier quoted context omitted.
> I mean that 75pound repair equipment requiring $1200 hold on a card... How is this legal? Holds ought to be capped at the maximum payable for a transaction.
How is this legal? Holds ought to be capped at the maximum payable for a transaction. Sounds like you've never rented a moving truck. Or a power tool. Or tried to rent a car with a debit card.