I hate when my bank calls me about something and then asks to confirm my identity prior to giving out details about my account. Even when I think I know what it is about (e.g., a transaction with my card was declined just before the phone call), I feel very strange giving out any information to an inbound caller. One thing I have thought about doing is providing mistaken information to the caller and see if they go a…
> Does anyone else have any ideas for how to authenticate a BigCorp caller whose corporate policies do not allow them to provide any account information to the people they are calling? I mean, it's really their problem, isn't it? If you need something from them, call their customer line and ask. If they need something from you, then they'll figure it out. I had a financial institution call me one time and ask "Is thi…
They'll typically make it your problem by blocking a transaction or your account...