> ...after taking into consideration the information that you have provided, we have confirmed that we are unable to reinstate your publisher account. I hate when using euphemism slides into flat out lying like this. They are not "unable" to reinstate the account, in fact they are the only party able to reinstate the account, that's why the account holder was contacting them instead of someone else. They are "unwilli…
It's not lying because there is some implicit information in the "we are unable" statement. What is implied in statements like this is that they're unable due to their policies. If not for implications like this, almost every single use of "unable" (or "can't", for that matter) ever in a sentence would be "lying" unless something is against the laws of physics.
Were the implied statement made explicit, then yes it'd be accurate.