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Supreme Court allows blind people to sue retailers if websites aren't accessible

latimes.com

351–360 of 620 posts

Re: Supreme Court allows blind people to sue retailers if websites aren't accessible

#351
post #270

Earlier quoted context omitted.

I’m not blind. But I would be furious if I had to call to place an order rather than submit a web form, merely because the site couldn’t be bothered to adhere to basic standards and instead used meth-addled “code artisans” practicing resume-driven development.

What standards should those sites adhere to? Are those standards sufficiently complete as to be referenced by regulatory agencies? If so, what's keeping us from adopting standards or at least recommendations for legal compliance? I think that Domino's assertion is that the current framework is too vague, but I regularly see the argument that there are standards to follow. So... What are those standards, and why aren'…

WCAG 2.1

Yes.

Shrug.

See above.

Re: Supreme Court allows blind people to sue retailers if websites aren't accessible

#352

Earlier quoted context omitted.

> It's really not hard to make your websites accessible at a basic level. Follow the standards. Do you follow the standards? If you show me a web site that you've developed I'll show you a site with multiple violations of WCAG 2.0. Hell, JAWS' own site is littered with WCAG violations! Yes, "accessibility at the basic level" is easy but WCAG 2.0 is not "accessibility at the basic level". It's a huge set of rules that…

> Our site is of zero interest to them. How do you know? It's not like blind people are all the same. They're just people with the same wide range of interests as everyone else.

Is stargazing popular among blind people?

Re: Supreme Court allows blind people to sue retailers if websites aren't accessible

#353
post #74

Blind programmer here. Just a glimpse of my life. Blind people have to live in an environment where X% of web sites and programs are not accessible, where X varies somewhere from 20% (for web sites) to 50% (for desktop applications). That's just my approximation of the state of accessibility these days. Now imagine that you live in the world where you don't know which printer or wi-fi router to buy, since maybe half…

I'm curious. How do you handle typos in code? Say you're working on a team, and they've got a lot of foreign devs who mis-spell words like color with o u r. Or they just mistype something and leave it... but your screenreader reads it and you hear/know how to spell it so you introduce bugs because you're using correct or localized spellings of a variable name when everywhere else in the code uses the incorrect or oth…

It’s reasonable to standardise on a flavour of English that you want your code and comments to be written in. For some teams, that’ll be US English and all developers should be expected to abide by that standardisation. For other teams it’ll be British English and US developers would be expected to meet the common coding standard too.

Re: Supreme Court allows blind people to sue retailers if websites aren't accessible

#354

Earlier quoted context omitted.

> It's really not hard to make your websites accessible at a basic level. Follow the standards. Do you follow the standards? If you show me a web site that you've developed I'll show you a site with multiple violations of WCAG 2.0. Hell, JAWS' own site is littered with WCAG violations! Yes, "accessibility at the basic level" is easy but WCAG 2.0 is not "accessibility at the basic level". It's a huge set of rules that…

> Our site is of zero interest to them. How do you know? It's not like blind people are all the same. They're just people with the same wide range of interests as everyone else.

Would a blind person be interested in a painting or car insurance? Another reason I'm sure about it is if there was genuine interest, there would be calls from blind people - "Hey, I'm interested in your products but I'm blind, can you help me with figuring out some things on your site?" or "Hey I'm blind and I have problem accessing certain features on your site, can you please fix those issues?". We haven't got one single call like that. Ever. The people who sued us were never customers, neither before nor after the adjustments we made to the site. The fact they went straight to threats and offers of settlement clearly indicates that it's a racket, not someone genuinely interested in the products offered.

Re: Supreme Court allows blind people to sue retailers if websites aren't accessible

#355

Earlier quoted context omitted.

I guess 99.9% are. However, it is pretty hard to order a pizza or buy your weekly load of groceries with a CLI tool :-) If you want to interact with the rest of the world, you will likely need to use the web...

Have you tried Emacs?

Emacs is a GUI tool using curses (or similar). That it runs on a terminal doesn't make it a cli app in any of the regular sense...

Re: Supreme Court allows blind people to sue retailers if websites aren't accessible

#356
post #352

Earlier quoted context omitted.

> Our site is of zero interest to them. How do you know? It's not like blind people are all the same. They're just people with the same wide range of interests as everyone else.

Is stargazing popular among blind people?

No, but buying a telescope for a sighted friend or relative as a present could be.

Re: Supreme Court allows blind people to sue retailers if websites aren't accessible

#357

Earlier quoted context omitted.

> Our site is of zero interest to them. How do you know? It's not like blind people are all the same. They're just people with the same wide range of interests as everyone else.

Would a blind person be interested in a painting or car insurance? Another reason I'm sure about it is if there was genuine interest, there would be calls from blind people - "Hey, I'm interested in your products but I'm blind, can you help me with figuring out some things on your site?" or "Hey I'm blind and I have problem accessing certain features on your site, can you please fix those issues?". We haven't got one…

>Would a blind person be interested in a painting or car insurance?

Sure, why not?

But I'm confused here. Does your website somehow feature both paintings and car insurance?

Re: Supreme Court allows blind people to sue retailers if websites aren't accessible

#358

The sum of all kinds of regulations like this one is great news for mega-corporations. Economies of scale mean that the costs are small for them, and proportonaly much bigger for smaller companies. While I think it is a great goal that services should be accessible by people with special needs or restrictions, would it not be better if this could be achieved by incentives instead of hard regulation? Perhaps as follow…

[deleted]

Re: Supreme Court allows blind people to sue retailers if websites aren't accessible

#359

Earlier quoted context omitted.

> It's really not hard to make your websites accessible at a basic level. Follow the standards. Do you follow the standards? If you show me a web site that you've developed I'll show you a site with multiple violations of WCAG 2.0. Hell, JAWS' own site is littered with WCAG violations! Yes, "accessibility at the basic level" is easy but WCAG 2.0 is not "accessibility at the basic level". It's a huge set of rules that…

That is a natural consequence of the way in which the United States chooses to enforce rules like this. In some other countries, there are regulators who do this kind of thing and issue relatively small fines and compliance notices. Since the regulator itself is publically funded, it does not need to live off the fine income. In the US, the choice was made instead to create a private right of action and to allow lega…

It's interesting, at least. Usually I would actually say separations of powers are good, as are powers to the judiciary; but you are correct that we do have a problem here with this in the States with frivolous lawsuits and bloodsucking lawyers.

On the other hand, regulators pouring bleach on food for the homeless and secret homeless rescue operations to avoid regulators are a real thing. As are hairdressers being shut down, fined and even jailed for things like not having a license to braid hair, or giving free haircuts to the homeless. Excessive regulations also kill jobs and productivity from overzealous and power-tripping regulators. There are horrors on both sides.

Honestly, I'd bet that after you calculate the fixed costs + variable costs + opportunity costs + economic deadweight loss of all of these solutions, it'd be better to just take the total costs--what is likely 10s to 100s of thousands per person per year--and actually just give it directly to the disabled in the form of a check, and be done with this circus.

Re: Supreme Court allows blind people to sue retailers if websites aren't accessible

#360

Earlier quoted context omitted.

> It's really not hard to make your websites accessible at a basic level. Follow the standards. Do you follow the standards? If you show me a web site that you've developed I'll show you a site with multiple violations of WCAG 2.0. Hell, JAWS' own site is littered with WCAG violations! Yes, "accessibility at the basic level" is easy but WCAG 2.0 is not "accessibility at the basic level". It's a huge set of rules that…

That is a natural consequence of the way in which the United States chooses to enforce rules like this. In some other countries, there are regulators who do this kind of thing and issue relatively small fines and compliance notices. Since the regulator itself is publically funded, it does not need to live off the fine income. In the US, the choice was made instead to create a private right of action and to allow lega…

> but that is the system the people have decided they want

The people haven't decided anything. As usual, someone comes up with an absurd law, or an absurd interpretation of the law and there are not enough people affected to bother challenging it. But that doesn't mean "the people have decided".

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