Creative Labs also turned itself into a brand I actively avoid for various reasons.
In early 2000s for example, friend with something like a Sound Blaster Live, but couldn't use it anymore as they lost the drivers, their website only had downloads for driver updates, requiring you to still have a driver CD, so no more CD meant no way to get the drivers.
They had not done very much meaningful stuff since the release of EAX and used patents to prevent anyone else from competing with them. Onboard sound cards were by and large indistinguishable from a quality perspective as Creative Labs ones, but cheaper which Creative Labs combated mostly with lawyers as opposed to upping their game.
Some guy after being frustrated with a long-standing bug in drivers for their Creative Labs sound card, dug into the binaries and made a fix for it. During which they also discovered that you could simply flip a switch in the driver to unlock features only meant to be available on more expensive hardware. Creative Labs of course went straight to lawyers to shut them down.
My brother bought the Creative Labs WoW headset which would have its mic get progressively softer until he would leave and re-join the call/voice chat room. They never released a driver update to fix this.
By the time that Microsoft announced no more "hardware acceleration" for sound cards, I had zero sympathy for Creative Labs, I was already convinced that they made pretty shoddy hardware/software and were mostly riding on their reputation from the 90s and some patents they managed to get.