Earlier quoted context omitted.
Yeah. I used to work as a phone surveyor, the one you hate. Our software is a terminal connected to a mainframe. I got used to it after a few weeks and was very productive. Costco Canada vision shops still use a terminal connected to an AS/400 machine as I snooped around last month.
In the late 90s I was required to slowly replace dumb terminals with PCs. One of the older ladies taking phone orders was most put out by this, understandably. She was lightning fast on that terminal. She'd never used a PC (I hit on the idea of using solitaire to learn to use a mouse, which worked amazingly well), and was never able to get to the same speed with one as she'd done on her dumb terminal. It's hard to be…
As the network ebbed and flowed, email too-often became unreadable without a GUI, and what was once a good time of learning things on usenet became browsing web forums instead. It sucked. (It still sucks.)
In the greater world, I saw it happen first at auto parts stores.
One day, the person behind the counter would key in make/model/year/engine and requested part in a blur of familiar keystrokes on a dumb terminal. It was very, very fast for someone who was skilled -- and still pretty quick for those who hadn't yet gotten the rhythm of it.
But then, seemingly the next day: The terminals were replaced by PCs with a web browser and a mouse. Rather than a predictable (repeatable!) series of keystrokes to enter to get things done, it was all tedious pointing, clicking, and scrolling.
It was slow. (And it's still slow today.)