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Cloudflare took down our website

robindev.substack.com

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Re: Cloudflare took down our website

#341

Post by selfmodruntime »

juped wrote: post #324
selfmodruntime wrote: post #251

Earlier quoted context omitted.

Sorry, but if you‘re onboarded in a Sales Team you‘re at first getting small fry customers to get used to your Job. Cloudflare is massive and a complete no-brainer for 95% of companies. Not only that, she couldn‘t even land a single enterprise upcharge. Cold calls are hard, but upsells are much easier because companies are pretty much vendor locked with CF. If you can‘t land a single customer in 6 months under these…

source: you made it up based on never having been on either side of big or even medium organization vendor relationships

Source: I worked at a Fortune 500 company in b2b sales and solution/ integration engineering. I worked with anywhere between 10 mil up to a billion YoY customers.

You can even google my name to confirm this info. This is pretty much exactly like it went when I started.

Re: Cloudflare took down our website

#342

Post by JoeyJooste »

dangoodmanUT wrote: post #302
JoeyJooste wrote: post #59

After reading this article carefully I have a few thoughts. Firstly you were knowingly in violation of TOS after they pointed it out to you. Violating their TOS is a fast way to have your account suspended. Secondly I'm a little confused why they would require you to pay a year upfront? I would like to hear from cloudflare as to why they required this? It's pretty fair for them to ask you to pay a year in advance bec…

Every customer is in violation of the tos if you read the html-only section They know this

There is a single mention of html in their terms, and it just restricts wrapping cloudflares software. Could you link me the section where they restrict anything to html-only?

Re: Cloudflare took down our website

#343

Post by fbdab103 »

beefnugs wrote: post #172
candiddevmike wrote: post #5

Sounds like OP is a casino and plays domain games to avoid regulatory interest. Recommend reading article carefully before reacting to the headline. Hopefully Cloudflare provides a perspective.

It is a good article, good to have practical details of how this goes down... but really an international casino cant afford more than $250 a month?

Getting a demand to increase the payment by 40x is shocking no matter how much you make.

Re: Cloudflare took down our website

#344

Post by Zak »

dangus wrote: post #335
nexoft wrote: post #327

1-The gambling business is shady by design, whether you like it or not. This was probably more risk than benefit for them based on what they were getting from you. 2-Your business is probably very profitable, and $300 a month is very cheap compared to the potential hassles they could face working with such a business. 3-I find it very inappropriate to dox business representatives and show names when you have carefull…

Cloudflare certainly handled this poorly in their execution and abysmal level of transparency, but they’re almost certainly purging loss-leading risky customers like OP and they really don’t owe OP the time of day. OP is lucky CloudFlare even gave them 24 hours. I’m not going to dig through the their TOS or anything but I’m going to guess that you need to have an Enterprise contract to be a business of certain catego…

OP isn't the only customer whose trust they lose by handling the issue in this way. It's fine if they want to terminate a relationship with an unprofitable or risky customer, but doing it with insufficient notice to make other arrangements is pretty extreme. In a case of blatant abuse, that might be reasonable, but that doesn't seem to be the case here the way OP tells it.

I did quickly search the TOS for the word "gambling" and did not find it.

Re: Cloudflare took down our website

#345

Post by justinclift »

ecjhdnc2025 wrote: post #253
luuurker wrote: post #182

Earlier quoted context omitted.

I remember them criticising Google for not being faster at removing cached files. I don't remember them blaming Google for their screw up. And let's be honest, if a big provider wants to offer cached versions of pages, they probably should have a way to purge those files in case there's a problem (eg: malware).

> I don't remember them blaming Google for their screw up. You're putting words into my mouth.

Um, you literally wrote:

     ... the CEO’s strategy was to turn up here and criticise Google for not deindexing quickly enough.
Isn't that "them blaming Google for their screw up"?

Re: Cloudflare took down our website

#346

Post by justinclift »

ivraatiems wrote: post #312
dingnuts wrote: post #137

Earlier quoted context omitted.

this is exactly what is happening. Cloudflare uses an anycast network, so IPs are shared by default. this customer is damaging Cloudflare IP reputation which hurts other customers. Cloudflare can either fire the customer to protect other customers using Cloudflare IPs, or force this customer to use their own IPs and damage/manage their own IP reputation. unfortunately this is expensive and OP is mad they can't do the…

If this is what's happening, the right behavior is to say that and terminate OP's service. Even if OP is in the wrong, Cloudflare did such a bad job communicating with them that they come off as extortionate.

> ... terminate OP's service.

But only after getting ~US$100k up front first, just because you can.

Re: Cloudflare took down our website

#347

Post by [deleted] »

perihelions wrote: post #37

- "This also means that if a country DNS-blocks our main domain, a secondary domain may still be available. This could arguably be seen as a violation of the Cloudflare TOS, as they wrote above." Attorneys love it when people put everything in writing like this.

[deleted]

Re: Cloudflare took down our website

#348

Post by dangus »

Zak wrote: post #344
dangus wrote: post #335

Earlier quoted context omitted.

Cloudflare certainly handled this poorly in their execution and abysmal level of transparency, but they’re almost certainly purging loss-leading risky customers like OP and they really don’t owe OP the time of day. OP is lucky CloudFlare even gave them 24 hours. I’m not going to dig through the their TOS or anything but I’m going to guess that you need to have an Enterprise contract to be a business of certain catego…

OP isn't the only customer whose trust they lose by handling the issue in this way. It's fine if they want to terminate a relationship with an unprofitable or risky customer, but doing it with insufficient notice to make other arrangements is pretty extreme. In a case of blatant abuse, that might be reasonable, but that doesn't seem to be the case here the way OP tells it. I did quickly search the TOS for the word "g…

4. TERMINATION OF USE; DISCONTINUATION AND MODIFICATION OF THE WEBSITES AND ONLINE SERVICES

We may at our sole discretion suspend or terminate your access to the Websites and/or Online Services at any time, with or without notice for any reason or no reason at all. We also reserve the right to modify or discontinue the Websites and/or Online Services at any time (including, without limitation, by limiting or discontinuing certain features of the Websites and/or Online Services) without notice to you. We will have no liability whatsoever on account of any change to the Websites and/or Online Services or any suspension or termination of your access to or use of the Websites and/or Online Services.

Re: Cloudflare took down our website

#349

Post by ecjhdnc2025 »

justinclift wrote: post #345
ecjhdnc2025 wrote: post #253

Earlier quoted context omitted.

> I don't remember them blaming Google for their screw up. You're putting words into my mouth.

Um, you literally wrote: ... the CEO’s strategy was to turn up here and criticise Google for not deindexing quickly enough. Isn't that "them blaming Google for their screw up"?

Do you not literally understand there is a difference between criticise and blame?

Jeez, this place.

Re: Cloudflare took down our website

#350

Post by Zak »

dangus wrote: post #348
Zak wrote: post #344

Earlier quoted context omitted.

OP isn't the only customer whose trust they lose by handling the issue in this way. It's fine if they want to terminate a relationship with an unprofitable or risky customer, but doing it with insufficient notice to make other arrangements is pretty extreme. In a case of blatant abuse, that might be reasonable, but that doesn't seem to be the case here the way OP tells it. I did quickly search the TOS for the word "g…

4. TERMINATION OF USE; DISCONTINUATION AND MODIFICATION OF THE WEBSITES AND ONLINE SERVICES We may at our sole discretion suspend or terminate your access to the Websites and/or Online Services at any time, with or without notice for any reason or no reason at all. We also reserve the right to modify or discontinue the Websites and/or Online Services at any time (including, without limitation, by limiting or disconti…

Yes, that means OP probably can't sue them. My comment is about customer trust.
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