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Rogers network outage across Canada hits banks, businesses and consumers

reuters.com

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Re: Rogers network outage across Canada hits banks, businesses and consumers

#341

Post by dekimir »

yardstick wrote: post #331
dekimir wrote: post #284

Earlier quoted context omitted.

How does that relate to the Rogers cell service outage, though? Surely SMS doesn't require BGP? It feels like there's a big, fundamental problem affecting a variety of Rogers infra, where BGP and cell problems are just symptoms we can observe. CloudFlare says it looks more like a failure than an attack; I'm not entirely convinced.

I don’t think it’s an attack. I’m in Canada at the moment with my UK SIM and using Rogers internet just fine. Completely unaware of any problems until my friends warned me about needing cash and I then double checked and still, phone internet via Rogers on a roaming SIM worked fine. My guess is their voice, sms etc all are IP these days which was impacted by their BGP issues. Whereas my UK carrier roaming gives me a…

> My guess is their voice, sms etc all are IP these days which was impacted by their BGP issues.

Impacted, yes. But "no service"? That's dubious.

I hear you on foreign SIM working. I got online at a cafe just long enough to buy a Yessim eSIM. When I activated it and turned on data roaming, I had LTE working on... the Rogers network! That I didn't expect.

Re: Rogers network outage across Canada hits banks, businesses and consumers

#342

Post by voisin »

jonny_eh wrote: post #157
whynotmaybe wrote: post #110

Earlier quoted context omitted.

It's not possible to pay with debit card in Canada because Interac is down, because Rogers is down. Many atm across the country aren't working. It's not just Rogers' client who are impacted, the whole banking ecosystem is impacted. Even rumors that Costco can only accept cash, the Capital One Mastercard network might be down. I don't see how Rogers could keep quiet on this, unless it's from some malicious actor.

Indeed, I can easily see them get dragged before a parliamentary inquiry.

These seem to occur rarely. Unlike US Senate inquiries, Parliament seems to be less aggressive about these, reserving them for things like indigenous issues. Quite disappointing IMO.

Re: Rogers network outage across Canada hits banks, businesses and consumers

#343

Post by voisin »

whynotmaybe wrote: post #110
brandon272 wrote: post #72

I see a lot of people noting the lack of communication and updates from Rogers. To me it would be shocking if they were providing updates. Canada’s telecommunication monopolies are not known for their customer service and, even worse, they seem to have internal corporate cultures of entitlement and arrogance that drive an “F U” attitude in general when it comes to external communications and accountability. So you wo…

It's not possible to pay with debit card in Canada because Interac is down, because Rogers is down. Many atm across the country aren't working. It's not just Rogers' client who are impacted, the whole banking ecosystem is impacted. Even rumors that Costco can only accept cash, the Capital One Mastercard network might be down. I don't see how Rogers could keep quiet on this, unless it's from some malicious actor.

> I don't see how Rogers could keep quiet on this, unless it's from some malicious actor.

Canada will get the same action on this as Americans do about mass shootings. “Thoughts and Prayers”.

Re: Rogers network outage across Canada hits banks, businesses and consumers

#344

Post by voisin »

37 wrote: post #126
brandon272 wrote: post #72

I see a lot of people noting the lack of communication and updates from Rogers. To me it would be shocking if they were providing updates. Canada’s telecommunication monopolies are not known for their customer service and, even worse, they seem to have internal corporate cultures of entitlement and arrogance that drive an “F U” attitude in general when it comes to external communications and accountability. So you wo…

I see so many people get these two conflated, across the board, any time something like this happens. Some big leak or outage or whatever. The shocking part is not that they are giving no updates. Everyone is to expect that. The shocking part is that we (collectively) don't care that they give no updates, and let them get away with it.

What actionable steps can consumers perform?

Re: Rogers network outage across Canada hits banks, businesses and consumers

#345

Post by voisin »

mgbmtl wrote: post #218
brutus1213 wrote: post #181

I don't understand how this is not on CNN/BBC news. This isn't the top news at the moment but significant .. I don't know if people in other countries know how this feels. People are saying this is pre-1990 .. but it is not really. People don't have landlines any more .. all our media is streamed via Internet. Stores can't take payments or orders. People can't call Ubers/taxis Millions of people don't have cellular.…

Yes but.. we have municipal wifi, public libraries, etc, most of which are fortunately not running on Rogers (although admittedly they probably don't have much redundancy in place, here in Montreal, buses use Telus and city wifi is often Bell). And Rogers broadband is mostly just Ontario? re:landline, I'd say go a step further, and don't use cell services at all. All my phone calls use Signal or VoIP, sms is routed t…

Your cell is Data only? I have never seen that as an option. How do you take calls on 3GB/mo? What VoIP service do you use for receiving calls?

Re: Rogers network outage across Canada hits banks, businesses and consumers

#346

Post by voisin »

cmrdporcupine wrote: post #217
brutus1213 wrote: post #181

I don't understand how this is not on CNN/BBC news. This isn't the top news at the moment but significant .. I don't know if people in other countries know how this feels. People are saying this is pre-1990 .. but it is not really. People don't have landlines any more .. all our media is streamed via Internet. Stores can't take payments or orders. People can't call Ubers/taxis Millions of people don't have cellular.…

Right? I saw that and I was like... who gave this guy the right to talk to the media? If I were corporate communications at Rogers I'd be freaking that this person made it onto camera with this crap (Luckily my phone is Freedom and my Internet is an independent small Hamilton local ISP.)

Aren’t a lot of smaller ISPs going out of business right now because of the CRTC’s decision to allow the big 3 to charge more for wholesale rates? I recall TelSavvy being going outspoken about this.

Re: Rogers network outage across Canada hits banks, businesses and consumers

#347

Post by voisin »

dennis_jeeves1 wrote: post #129
routerl wrote: post #34

In Toronto, here's a small and non-exhaustive list of affected services: - Point of sale machines. Supermarkets are accepting only cash. - ATMs. Several banks are incapable of dispensing cash. - Public transit ticketing systems. The TTC is effectively running for free, today. - Public bicycle rental stations. - Public parking locations. How long before the public realizes that we are not Rogers' customers, but its ho…

>How long before the public realizes that we are not Rogers' customers, but its hostages? Won't happen. The average Canadians are one of the most sheep like docile people out there.

What actionable steps can Canadians take?

Re: Rogers network outage across Canada hits banks, businesses and consumers

#348

Post by Abishek_Muthian »

UkrainianJew wrote: post #121

The utterly inefficient and overpriced Canadian telecoms exist only because we allow one specific behavior: 1. A new local player comes to town, builds their own infrastructure (e.g. connects one building to fiber) and starts offering competitive service. 2. Rogers/Shaw/Bell/Telus immediately offer better terms for the residents of that building. 3. The competitor runs out of money and leaves. 4. The telecoms revert…

After seeing how the telecom infrastructure was targeted in Ukraine, No sane government in the world can afford to maintain an oligopoly telecom infrastructure anymore; Ironically often in the name of national security.

I think the best way to address it is to open the industry for disruption by encouraging new players(without Billion dollars in market cap) by removing barriers for entry, With stringent monitoring/punishments for anti-competitive behavior including backroom deals among carriers and mobile ecosystem duopoly.

Re: Rogers network outage across Canada hits banks, businesses and consumers

#349

Post by Teever »

ornornor wrote: post #321
Teever wrote: post #274

Earlier quoted context omitted.

Utilities like telecoms can't be free market due to the natural monopoly effect. We can't have a hundred different companies burying infrastructure or stringing up lines on poles.

Many places have solved this long ago, both for electricity and for telecom: the network is a separate, neutral entity, co-owned by all the players. One cable/fiber, rented by all providers. The network only has one goal: distribution. The providers are the ones competing.

Is that a free market solution or has that been mandated by government regulations?

Re: Rogers network outage across Canada hits banks, businesses and consumers

#350

Post by ornornor »

Teever wrote: post #349
ornornor wrote: post #321

Earlier quoted context omitted.

Many places have solved this long ago, both for electricity and for telecom: the network is a separate, neutral entity, co-owned by all the players. One cable/fiber, rented by all providers. The network only has one goal: distribution. The providers are the ones competing.

Is that a free market solution or has that been mandated by government regulations?

It’s good for the consumers, so government mandated. Free market yields the US or Canadian telco landscape with bought out regulators, no real competition, price gouging, and poor service.
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