FB users buying Oculus VR headsets to get customer service prioritization

Post by eru » Wed, Aug 04, 2021, 3:43 AM UTC

LukeShu wrote: post #220

eru wrote: post #159

Earlier quoted context omitted.

Huh? Facebook could even should down the Oculus stuff, if they wanted to. Facebook making Oculus worse might be bad for customers, but it's great for Oculus' competition, ain't it?

Given the headline FB users buying Oculus VR headsets to get customer service prioritization , the parent post is accusing FB of abusing their market position in social networking (by having an intentionally over-eager ban hammer coupled with intentionally poor remediation for it) in order to sell more Oculus headsets (as owning an Oculus gets you access to a better support channel).

Post by [deleted] » Wed, Aug 04, 2021, 5:42 AM UTC

Nullabillity wrote: post #329

codezero wrote: post #324

Earlier quoted context omitted.

I build and run exceptional support teams, and I'm so confident in that it renders your comment borderline comical, thanks for the almost laugh.

If you legitimately think this, go back and read your comment again. Thinking that kind of environment counts as "exceptional" is completely deluded.

Post by esyir » Wed, Aug 04, 2021, 9:22 AM UTC

oauea wrote: post #271

jimrandomh wrote: post #88

There's a bit of a story behind this. Oculus is owned by Facebook, but the Facebook website and the Oculus headsets/software are by different teams working in different states. When Facebook bought Oculus, they decided to get rid of the Oculus-specific account system and use only Facebook accounts. The Facebook account requirement took effect with the launch of the Oculus Quest 2, which launched in October 2020. Octo…

It's nothing new that Facebook has been destroying their VR platform due to their awful account integration. This part is just hilarious.

Post by fqw3b58w4n6 » Wed, Aug 04, 2021, 12:37 PM UTC

BoxOfRain wrote: post #250

fauigerzigerk wrote: post #203

Earlier quoted context omitted.

Please stop using a very common name as a derogative! It's insulting to the women who have that name. Also, as you noticed, there is no male version of it. It's a decidedly sexist meme that shouldn't be promoted.

Oh hardly, using a sterotypical name is a very common comedic device. Tarquin and Julian are out-of-touch upper class people who probably go on illegal fox hunts, Karen gets unreasonably angry over petty things at low-level customer service people who can't argue back, Doris insists on driving at 25 mph in a 60 while her husband Bernard shouts at passing children for sport. Kevin is roughly the male equivalent of Kar…

Post by Mindwipe » Wed, Aug 04, 2021, 1:29 PM UTC

Shorel wrote: post #337

MikeUt wrote: post #127

Earlier quoted context omitted.

So FB can take over the VR market by over-moderating FB, and making Oculus a requirement to get support. Looks very anti-competitive and illegal.

I think both the Valve Index and HP Reverb G2 are better headsets, and also better purchases by not having anything to do with Facebook. So, no risk of a Facebook monopoly here.