Does a web plugin exist that would show an overlay on deceptive stores?
"Adobe has been reported to use deceptive sales methods such as:
..
hidden early termination fee's
bait and switch
..."
Adobe charges subscription cancellation fee
341–350 of 603 posts
Re: Adobe charges subscription cancellation fee
#342Earlier quoted context omitted.
It's illegal to put on the price the customer is actually going to pay? My search attempt failed ("illegal to put price with VAT" neither g nor ddg liked it), please tell me more!
Also not everyone pays the sales tax so it's probably easier to show price without tax and then on checkout you apply the needed tax rate.
Surely most people pay the sales tax, in which case you're optimising for the less common scenario.
In places where including VAT/GST/BTW/whatever is normal, shops (usually targetting resellers or contractors etc) where a significant amount of people don't have to pay the tax, I think generally both prices are listed and it's required to be very clear about what's going on.
Re: Adobe charges subscription cancellation fee
#343I got hit with this a few years back. I signed up for Ps CC for a month (I thought) to create an anniversary gift for my wife. I used it ONCE. Tried to cancel and they told me I had in fact signed up for a year, and that if I didn't cancel now, they'd give me two months free. I didn't want it at all! Anyway, I sucked it up, got on with the remainder of the year, because they wouldn't let me put the cancellation in ea…
Krita is pretty decent replacement, if you want a paid alternative, then Affinity Designer / Affinity Photo is half price right now, and they don't use a subscription model:
https://affinity.serif.com/en-us/
Re: Adobe charges subscription cancellation fee
#344Earlier quoted context omitted.
Contracts that involve money over time should state the exact amount you are obligated to pay in total , including any and all fees. Adobe does not currently do that. In Australia at least, they can renew your annual contract at a higher rate without notice. That's not OK with me. The fact that you defend this practice shows where our ethics differ. I do not know how you can justify: A company signing you up for anot…
Not OP, and I agree that they should include the total payment expected but at this point the goalposts have moved from "adobe charges subscription cancellation fee" to "adobe doesn't show the difference between monthly and annual" to " adobe only shows the difference on the actual payment page" to" adobe doesn't display the annual total on the payment page". Im no adobe apologist, but this entire thread is a witch h…
I'd argue the goalposts are related.
"adobe charges subscription cancellation fee" — Adobe do not tell you how much the fee is ahead of time. In the conditions of the Australian purchasing page, the monthly price isn't even written in them. They can also renew it for another year while increasing the price without telling you.
"adobe doesn't show the difference between monthly and annual", and "adobe doesn't display the annual total on the payment page" —
They don't show you total price that you are committing to, they don't show you minimum amount to you must pay if you cancel.
All of this could be solved by saying "You are agreeing to pay a total of $923.88 over 12 months at $76.99 per-month. If you cancel, the minimum cost to you is $461.94 (50% of the total Annual plan), this decreases evenly each month.
Re: Adobe charges subscription cancellation fee
#345I got hit with this a few years back. I signed up for Ps CC for a month (I thought) to create an anniversary gift for my wife. I used it ONCE. Tried to cancel and they told me I had in fact signed up for a year, and that if I didn't cancel now, they'd give me two months free. I didn't want it at all! Anyway, I sucked it up, got on with the remainder of the year, because they wouldn't let me put the cancellation in ea…
Japanese cell phone companies did something similar for many years, they all offered two-year contracts with a cancellation fee of around $100, and you could only cancel in the last month before it auto-renewed. The government finally passed new regulation to stop this a few years ago.
The extra insult was they called it a "discount package" (50% off!), but it was already baked into all the advertised prices. In other words you pay double the listed price if you don't take the lock-in.
Re: Adobe charges subscription cancellation fee
#346Sounds like some gym memberships that I've seen. Yeah it's a monthly payment of £10 or whatever, but if you want to cancel it before the end of the first 12 months you need to pay for the rest of the months.
It's basically your standard mobile phone contract.
Re: Adobe charges subscription cancellation fee
#347Earlier quoted context omitted.
> but it would be unfair to expect retailers to charge the MSRP and eat the tax themselves because some areas have zero sales tax but others have a 10% tax. I disagree. If you want to sell something to a market then you should tailor your product to that market. That means doing some basic research about what the local taxes and laws are.
If you travel even 10 miles (16 km), sales tax changes. It is at the county level. The manufacturer cannot afford to analyze this level of granular market and the associated sales tax. Ideally, the seller should list the price + tax if it is physically sold in a store. This should be fixed (along with the tips culture in US). Online retailers still have this problem. Sales tax is literally based on the zip code you e…
>Online retailers still have this problem. Sales tax is literally based on the zip code you enter during the checkout page.
Can't you ask the zip code before checkout, a popup like "If you want to see the real price enter the zip code now"
On the physical store don't you have in US prices printed on paper stickers? Are prices printed on the bottles and boxes and all stores will have the exact same prices? So if this is something you never seen in US let me explain how is done, some products have a recommended price printed on them but shops can put their own larger or smaller price. You will see also labels with full prices s tricked through and discounted prices printed under.
I also seen shops rotating the prices daily, like if they have 2 products A and B , you have prices like
Monday A: 10$, B:20$ Tu: A:11 , B:19 We: A:12 , B:18
so on, I am surprised that the US does not use this scummy price rotating tactics. The "scam" is that the shop will put an ad on radio and say "bananas only X$" , next day the ad will say "milk only Y$" , and each time you will hear the ad you think "this shop has cheap products, I should buy from there" but when you visit the banana will be cheap but in that day mil is expensive, 3 days later will be reversed.
Re: Adobe charges subscription cancellation fee
#348Earlier quoted context omitted.
At no point are you told what the total for the 12 months is, nor are you told the minimum cancellation fee.
I think it's reasonable to assume to a user is able to multiply a monthly fee by the number of months in a year.
Can't Adobe? We know they can, I believe they should be required.
Re: Adobe charges subscription cancellation fee
#349I had the same, they wanted me to pay the rest of the year (after 2 or 3 years?). Problem is, that is against Dutch law, after an initial year, one is only allowed to prolong a contract by 1 month at a time. I reminded the person on the phone (who only spoke English, so imagine what happens when you are not as fluent in it as I) that they broke Dutch law, I told that to 3 other persons and they finally told me: Ok, w…
Did you report it to the Dutch agency in charge of enforcing it ? Eg in France it's the DGCCRF (we love our acronyms).
Ah, good tip, I see we have the ACM: [0]. I sent it in.
Re: Adobe charges subscription cancellation fee
#350I got hit with this a few years back. I signed up for Ps CC for a month (I thought) to create an anniversary gift for my wife. I used it ONCE. Tried to cancel and they told me I had in fact signed up for a year, and that if I didn't cancel now, they'd give me two months free. I didn't want it at all! Anyway, I sucked it up, got on with the remainder of the year, because they wouldn't let me put the cancellation in ea…
I use a very simple solution for this: whenever I'm handing my credit card information to some service, if there is a slightest chance of such bullshit (which is always the case with any subscription-based service), I just use a virtual card with just enough money on it to pay for whatever I intend to pay. Then they can prolong the subscription, sneak their stupid extras all they want.