Live data from Hacker News

Cameras and secret trackers reveal where Amazon returns end up

cbc.ca

341–350 of 351 posts

Re: Cameras and secret trackers reveal where Amazon returns end up

#341

Let's take a moment to look at how disingenuous this article is: * Out of twelve returned trackers, one of them went to landfill. The article focuses on that item and does not itemise the fate of the others. * Adding a tracking device to a returned new product is tantamount to damage. If such a device is detected during returns processing, anyone with half a brain should immediately presume a malicious actor and have…

I completely agree that their methodology is not robust. But Amazon also refused to state what fraction of items go to landfill, despite making subjective claims that it's "on occasion" and the "vast majority" are liquidated or resold. If that was true, Amazon would have the data to back it up and would only benefit them to say so. If we want to know the actual number of items that go to landfill, we don't need to se…

I use amazon India, sometimes I receive broken stuff and I repair it on my own and ask Amazon India if they are willing to refund the part of the sale price.

Recently I had received a dented cooktop and since it was functional and my family isn't too much interested in aesthetics, Amazon offered 30% refund to keep it.

I think I am doing my part to prevent these products from ending up in landfill.

Amazon also honours refund and return request, but not all time I request it.

It's still better than offline shop experience where I've to deal with a real person making weird faces which I find hard to interpret.

Re: Cameras and secret trackers reveal where Amazon returns end up

#342
post #283

Earlier quoted context omitted.

> It is called "The Netherlands"; not "Netherland". That's an archaic Anglicism in my opinion. Nobody in Netherland calls the country "de Nederlanden", and probably hasn't in two centuries. I think it's about time that English finally followed suit.

> I think it's about time that English finally followed suit. Why? Do you think that languages should all follow the same rules about everything?

Not everything, but names, yes. When China informed the world that their capital was called Beijing rather than Peking, the world fixed their spelling and pronunciation. Why would this case be any different?

And of course there will remain spelling and pronunciation differences. I don't expect English to use "Nederland", but "Netherland" should be fine. Maybe also drop the "Dutch" and replace it with something like Netherlandish or Netherlandic. Because "Dutch" is another weird archaic holdover. Nobody in Netherland even knows why we're called that in English. (I suspect it stems from the medieval name "Diets" for a group of predecessors of our language, which stems from well before the country existed.)

Re: Cameras and secret trackers reveal where Amazon returns end up

#343
post #327

Earlier quoted context omitted.

> The reason there is no huge Amazon.nl is the same reason there's no huge eBay.nl; there's already a large local competitor: Bol.com (and Marktplaats.nl). eBay has owned marktplaats since 2004. I think they’re conceptually the same. I’m also unsure if eBay’s modus operandi has ever been to acquire and transition local platforms to their eBay platform, which is probably for the better.

Marktplaats is not an auction place, it is a market place (kind of like Craigslist). They never changed that, and eBay Netherlands has always remained a niche.

You can also do auctions on Marktplaats, though it's much more freeform than eBay. I auctioned a 1980s Transformers toy there ages ago, and I got such weird vibes from the two top bidders that I was happy to sell to a third bidder that showed up.

Re: Cameras and secret trackers reveal where Amazon returns end up

#344

In Germany there are companies that buy up returns by the kilogram (mostly clothes), sometimes the e-commerce companies even pay them to take the goods off their backs. They then ship them to countries like Irak, Serbia or Lebanon to prevent those perfectly goood items to "flood" the European market. That way especially clothing brands protect their inflated prices.

This is also a deep Youtube rabbit hole to dive into.

People buying returned stuff in bulk and seeing what happens, kinda similar to people buying rented warehouses when the lease expires.

Re: Cameras and secret trackers reveal where Amazon returns end up

#345
post #63

Earlier quoted context omitted.

I've also stopped buying at Amazon after 15 years. Even consumables and small items are problematic. Just in the last year, I encountered many issues including: * Showerhead that came without box, and clearly used. It still had a lot of water inside! * Underwear from a brand that sells items inside a sealed bag and discards returns came used, without bag (yuck!) * A module of Samsung RAM had visible wear signs and di…

I'm always shocked when I read these comments on HN. I swear it must be just the American Amazon that's so shit, because I literally never had any problems nor know anyone with these problems here in UK. Just this year I'm on 108 orders and counting, every single one of them was fine, working, definitely not used, definitely not counterfeit and delivered within 1 day as promised with Prime. Last year I've had 140 ord…

I purchase regularly from American Amazon and have never had any of these issues. No counterfeits, nothing more than maybe a day late, no returns needed.

Re: Cameras and secret trackers reveal where Amazon returns end up

#346
post #63

Earlier quoted context omitted.

I've also stopped buying at Amazon after 15 years. Even consumables and small items are problematic. Just in the last year, I encountered many issues including: * Showerhead that came without box, and clearly used. It still had a lot of water inside! * Underwear from a brand that sells items inside a sealed bag and discards returns came used, without bag (yuck!) * A module of Samsung RAM had visible wear signs and di…

> Showerhead that came without box, and clearly used. It still had a lot of water inside! How much water could a showerhead even hold. Certainly not a lot?

More than 0 is too much

Re: Cameras and secret trackers reveal where Amazon returns end up

#347
post #342

Earlier quoted context omitted.

> I think it's about time that English finally followed suit. Why? Do you think that languages should all follow the same rules about everything?

Not everything , but names, yes. When China informed the world that their capital was called Beijing rather than Peking, the world fixed their spelling and pronunciation. Why would this case be any different? And of course there will remain spelling and pronunciation differences. I don't expect English to use "Nederland", but "Netherland" should be fine. Maybe also drop the "Dutch" and replace it with something like…

That's actually a really interesting example.

Because you're entirely right about the city, and yet China doesn't call itself China.

Actually, the big three SE asian countries (Japan, China, Korea) all have different names for themselves than most languages of european origin use. Presumably others do as well, but those are the ones I looked up.

I wonder why that is.

Edit: Further thought. Most of the major cities I'm aware of (especially capital cities) in those countries are pronounced fairly accurately (with room for accents, of course). That's actually a really interesting set up.

Re: Cameras and secret trackers reveal where Amazon returns end up

#348

Let's take a moment to look at how disingenuous this article is: * Out of twelve returned trackers, one of them went to landfill. The article focuses on that item and does not itemise the fate of the others. * Adding a tracking device to a returned new product is tantamount to damage. If such a device is detected during returns processing, anyone with half a brain should immediately presume a malicious actor and have…

> Let's take a moment to look at how disingenuous this article is Uhmmm do you have a vested interest you're not disclosing? I honestly do not have another explanation for your comment. You must be getting well paid for your defence of Amazon? I just hope others here can also see through the smoke and mirrors of your arguments The important part of the article that you seem to have 'missed' is the critique of this po…

You broke the site guidelines badly with this comment. We've had to warn you about that multiple times before. If you keep this up, we're going to have to ban you. Please review https://news.ycombinator.com/newsguidelines.html and fix this going forward.

Re: Cameras and secret trackers reveal where Amazon returns end up

#349

Why not have the customer hold onto the return item until another customer buys it as used on amazon, and the return label ships directly to the new customer? Sure people could send unacceptable returns, but couldn't that be mitigated by losing the privilege to return in that way with amazon? It still seems better than the alternatives of throwing it away.

If you were just dealing with commodity items and trustworthy customers you might be able to get this to work. But I think in the real world it would break down quickly. First problem: When do you credit the refund? If you credit it right away, what happens if the customer subsequently loses the item? Even assuming you can simply rebill them, you've still pissed off the new purchaser who was expecting that item to be…

I think you're right there would be huge challenges you mentioned. But I still think that the smarts of modern IT business-logic coupled with the scale of a company like amazon could at least do better than throwing it away in many cases.

Amazon is very customer-centric company. Given the huge pain this kind of system could cause for customers is my guess why they haven't rolled-out any attempts at a solution to the general public.

It's a fascinating problem to me. I've been buying/selling on eBay for 10 years. I also sell on Facebook marketplace for hard-to-ship items. I've learned that if you buy and sell used, you can essentially rent certain things for very cheap, which is a problem set and solution that has a lot in common with amazon's product return problem.

Re: Cameras and secret trackers reveal where Amazon returns end up

#350
post #348

Earlier quoted context omitted.

> Let's take a moment to look at how disingenuous this article is Uhmmm do you have a vested interest you're not disclosing? I honestly do not have another explanation for your comment. You must be getting well paid for your defence of Amazon? I just hope others here can also see through the smoke and mirrors of your arguments The important part of the article that you seem to have 'missed' is the critique of this po…

You broke the site guidelines badly with this comment. We've had to warn you about that multiple times before. If you keep this up, we're going to have to ban you. Please review https://news.ycombinator.com/newsguidelines.html and fix this going forward.

Rephrasing the beginning of this comment:

When you write this, questions come into my mind like: "does this person have a vested interest they're not disclosing?", "How much is this person getting paid to defend Amazon?" and "Are others also able to see through the smoke and mirrors of this person's arguments?". I honestly do not have another explanation for your comment.

I think the important part of the article that the OP missed is the critique of this powerful monopolistic corporate player, Amazon.

-

Honestly though @dang, I appreciate the moderation - but I worry that you and others in SV do not realise that these companies that I critique have a lot of power, and are rapidly reshaping society in harmful ways. I know a part of you likely does, but I do think Silicon Valley overal does seem to live in a bubble and in my opinion often lacks self-reflection in some very important areas.

I do want to strive to be compassionate to others, but some days I am just really frustrated and I might miss the mark. But is it really okay with you to drown out some voices, or is it because you disagree with my politics?

Anyways, to try to meet 'the Other', I've recently been inspired by the idea of 'Coalescism':

"Coalescism

A major problem with activism, and political and human relations in general, is schism. Countless organizations, subcultures, and microdemgraphics are constantly shearing-off and presenting themselves as wholes, but as distinct from every other whole, especially those most similar to them.

[...]

Activism especially has this problem—tell me, why haven't activists already solved all the problems? It's because their organizational structure is almost entirely based on a politics of schisms and infighting, and this tendency is constantly encouraged—and activist communities are constantly attacked—to maximize the number of schisms and factious sub-movements which defect from any unified front. This tendency has reached its nadir with the news coverage of the Occupy protests in 2011, which accused the protesters—who were, quite correctly, mad at a whole host of injustices—of being "unfocused" or vague in their articulation of issues. However, this is exactly what a functional activism movement might look like to outsiders—there are many injustices, many ways that people have been harmed, many things that must be corrected—and compared to this complexity, the singular Justice is quite simple, but unspeakable to those who disagree with justice as an end. In their good intentions, however, those committed to justice are aligned, and find it easy to communicate. It is only the mistaken assumption that an activist movement should have a clear, specific, tiny reason for its existence which makes people accuse Occupy of being vague.

[Our project] is a procedure for relating with anyone, for any cause, and for knitting disparate intentions and groups into larger wholes.

First, there is the assumption holographic or stigmergic cooperation: We assume that "the Others" are already out there and already working with us.

Second, there is the assumption that any conflict, any disagreement or difference in political stances, is illusory, and due merely to an artifact of language. This is a very powerful assumption which grants benefit of doubt to the other—maybe this person seems aligned against my interests, maybe they speak in a way which seems hateful, but I must assume that they are a compassionate, intelligent being who is trying to say and do the best they can to help themselves and those they care about, and, if they are engaging in political discoures, presumably the entire world as well.

This assumption—which can never be disproven—allows one to delay foreclosing on political discussion, in favor of exploding outward the political disagreements and misalignments which cause conflicts (schisming and infighting). These exploded, extended discussions can then explore systematically each point of difference, defering disagreements indefinitely as a difference in terms. The result of assuming that disagreement is an illusion is that conversations can continue until differences in terminology are dethreaded, collated, then rethreaded (like fixing a stuck zipper), revealing deep underlying agreement in values, which was merely obscured by superficial stances taken in significating terminology. This process undoes identity politics and builds deep bridges between conflicting ideologies.

Coelescism is the practice and the idea that we are all already working together, and that the only way we can "save the world" is to recognize this fact. If, after we have formed a very large bloc of cooperaters, we find a few people who are genuinely antithetical to cooperation or ongoing communication, well, then we know who the hostile actors are.

I have never known this form of communication to fail, because it does not ever end, but always proceeds through the extension of oneself through the development of additional compassions. Others may convince themselves that we are their enemy and leave the conversation, but if we are convinced that they are a friend, it is always possible to extend ourselves and find a new perspective from which to respect the other, and to delicately attempt to continue the conversation, dethreading disagreements as differences in terms as we go."

Post reply on HN