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81yo Dodgers fan can no longer get tickets because he doesn't have a smartphone

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Re: 81yo Dodgers fan can no longer get tickets because he doesn't have a smartphone

#331

Post by jjulius »

crazygringo wrote: post #325
tomwheeler wrote: post #233

Earlier quoted context omitted.

And that's when you find out the app considers this usage pattern as a signal of fraud, so then you can't get into the event and have no recourse. Their app, their rules, your loss.

Sorry but you've made that up. That's not a thing. I saw your other comment, and that was your fault for not having access to your own e-mail account. Asking you to sign in with a verification code isn't blocking your ticket with "no recourse". Not to mention, you can usually just go to the ticket office and they can look up your ticket if your app isn't working. Obviously they don't advertise this because they don't…

>I saw your other comment, and that was your fault for not having access to your own e-mail account.

That's the point, though - we shouldn't need always-on, 24/7-access to email for everything always and forever. You're just victim-blaming at this point.

>Sorry but you've made that up. That's not a thing.

I have a very fun and exciting story about being locked out of my Google Wallet account for that very thing while on vacation. My primary Google account is still banned from performing any monetary transactions as a result, 10+ years later.

Re: 81yo Dodgers fan can no longer get tickets because he doesn't have a smartphone

#332

Post by ryandrake »

EvanAnderson wrote: post #283
tomwheeler wrote: post #227

Earlier quoted context omitted.

> I feel like phone tickets are anti-convenience because they rely on terrible apps like TicketMaster. Case in point: I traveled from St. Louis to Houston for a concert a few years ago. Before I left home to catch my flight, I installed the Ticketmaster app on a phone and verified that I could bring up the tickets. When I tried it again in my hotel an hour before the conference, it no longer worked because the fraud…

That's fucking nightmarish. That's exactly the kind of scenario I'd think up and be told is "science fiction" by the kind of apologists who think forced usage of technology is okay. We attended a once-in-a-lifetime show last fall (a performer who is aging and likely won't tour again) a two hour drive away. I wouldn't install the Ticketmaster app and played an old man "character" with the box office to get them to pri…

> That's fucking nightmarish. That's exactly the kind of scenario I'd think up and be told is "science fiction" by the kind of apologists who think forced usage of technology is okay.

Not to justify it, but we've been fighting this kind of crap for a long time with credit cards and their bonehead "anti-fraud" checks. I'm often on the phone with my credit card issuers every time I travel somewhere because their moronic systems think "different country = fraud" and lock me out until I call them and perform their pointless rituals for them over the phone. Even if you tell them in advance that you're traveling (which I object to because my vacation plans are none of their business), they still often get it wrong and flag you.

Re: 81yo Dodgers fan can no longer get tickets because he doesn't have a smartphone

#333

Post by EvanAnderson »

throwawaypath wrote: post #316
EvanAnderson wrote: post #216

Earlier quoted context omitted.

I don't think the assumption that SMS is enough is valid anymore. My wife's elderly aunt has a flip phone that can receive SMS but not MMS. We just went thru an "identity verification" procedure with a major bank last week that sends MMS, not SMS, and could not reach her flip phone. The whole ordeal was a huge pain in the ass and if my wife and I weren't there to help her it would have been completely impenetrable to…

>My wife's elderly aunt has a flip phone that can receive SMS but not MMS. Doubt it, model number? >We just went thru an "identity verification" procedure with a major bank last week that sends MMS, not SMS, and could not reach her flip phone. Double doubt it, verification services do not use MMS. It would be against NIST standards and not a single verification software sends MMSs. I work in this space. MMS is being…

I don't have the make / model of her phone. I suppose it could be an issue with her phone plan, or settings on her phone. I don't have tons of experience in the wireless telco space and I'm sure I'm abusing terminology.

My Android phone says "SMS" under the "bubble", next to the time, when I send my wife's aunt a message. If I attempt to attach a photo to a message to her (which I've always thought was "MMS") she never receives the photo or any text I send with the photo. Nothing.

re: the identify verification

We had the bank send the message to my wife's phone. She received a message with a link to a website in the native text messaging app on her iPhone. My wife absolutely doesn't have the bank's "app" installed. The website linked in the message used her camera to photograph her aunt's ID and face. I don't know what color the "bubble" was on my wife's iPhone, which I know has some ability to differentiate SMS vs iMessage.

My aunt can receive text messages. She couldn't receive this message. That's what I know.

Re: 81yo Dodgers fan can no longer get tickets because he doesn't have a smartphone

#334

Post by kulshan »

moondance wrote: post #67
crazygringo wrote: post #52

From my quick research online, it seems they've gone digital-only for season tickets because they don't want people just reselling them to turn a profit. They want actual season-long fans, so now if you transfer too many games they can track it and ban you. This is essentially anti-scalping. There's a legit justification. You can still buy paper tickets at the stadium for a single game. But not for season passes anym…

Have you had the pleasure of coaching a technologically illiterate grandparent through the process of learning how to use a smartphone? It’s a never-ending job and disheartening for all parties involved. Modern mobile UX is not designed with accessibility for the elderly in mind, and it is constantly changing in a way that demands constant re-learning. Not to mention the disabilities and neurological conditions often…

I have! Do it everyday as a program coordinator and you have an incredibly pessimistic view. Is it challenging and do many need continued resources? Yes, but I see seniors learn and embrace new technology as they want/need every day. LA has some amazing digital literacy programs, along with free devices.

Re: 81yo Dodgers fan can no longer get tickets because he doesn't have a smartphone

#335

Post by [deleted] »

macintux wrote: post #327
crazygringo wrote: post #318

Earlier quoted context omitted.

Why would you sign into Ticketmaster with an email address you don't have access to and use it to buy tickets? Don't do that. Create a new account with the email address you have access to. Apps require you to sign in again all the time , and send a verification code to your e-mail to do so. Changing locations is, yes, a reason to require sign in. Sorry, but that one's on you.

Ticketmaster failing to recognize that someone might want to use a ticket in physical proximity to the event is not the user's fault.

[deleted]

Re: 81yo Dodgers fan can no longer get tickets because he doesn't have a smartphone

#336

Post by kube-system »

crazygringo wrote: post #52

From my quick research online, it seems they've gone digital-only for season tickets because they don't want people just reselling them to turn a profit. They want actual season-long fans, so now if you transfer too many games they can track it and ban you. This is essentially anti-scalping. There's a legit justification. You can still buy paper tickets at the stadium for a single game. But not for season passes anym…

> If this guy has the money for a season pass (!) he has the money for a smartphone.

He's 81 and that's your first thought? This dude was in his twenties before long distance telephone calling via phone numbers was commonplace. That was the new technology he learned as a young adult man.

Re: 81yo Dodgers fan can no longer get tickets because he doesn't have a smartphone

#337

Post by socalgal2 »

moondance wrote: post #67
crazygringo wrote: post #52

From my quick research online, it seems they've gone digital-only for season tickets because they don't want people just reselling them to turn a profit. They want actual season-long fans, so now if you transfer too many games they can track it and ban you. This is essentially anti-scalping. There's a legit justification. You can still buy paper tickets at the stadium for a single game. But not for season passes anym…

Have you had the pleasure of coaching a technologically illiterate grandparent through the process of learning how to use a smartphone? It’s a never-ending job and disheartening for all parties involved. Modern mobile UX is not designed with accessibility for the elderly in mind, and it is constantly changing in a way that demands constant re-learning. Not to mention the disabilities and neurological conditions often…

It's not designed for anyone to go though - Yesterday I setup an Nintendo Switch for my Uncle. There were so many steps it was ridiculous. Off the top of my head

1. enter your language

2. enter your region

3. enter your wifi and password

4. select your wifi (why 3 didn't do this I have no effing idea)

5. create a MII, you can't skip this step though you can pick a pre-created one

6. link your MII to an account - you can skip this but the device is useless without an account if you didn't buy games on physica media

7. Setting up an account shows a QR code so now you have to get our your phone

8. Enter your email and get send a verification email

9. switch to your email app and find the code

10. switch back to your browser and enter the code

11. Fill out your name/address/phone etc....

12. Now you want to download an app so you can use your switch so, pick e-store

13. Get QR code and scan

14. Get told you were sent another email verification

14. Go to email app and get code

15. Switch back to browser and enter code

16. Type in your CC Card info

17. Now pick a game to purchase

18. The purchase button is off screen after a bunch of legalize before it and no indication you need to scroll down

19. Choose purchase

20. Get told you need to verify again (in a tiny box you can check "remember me")

there were more steps. The whole process took about an hour, maybe longer

Even with all of that, there just a ton of stuff about a Switch that's taken for granted or poorly designed. As an example, he wanted to play Switch Sports Golf. The Switch home screen assumes you're using both controllers. At some point Switch Sports Golf switches to using just one controller. That's not clear at all. Another example, you pick Golf. It displays a screen showing you to hold the controller down and press the top button (X), but also on that screen is a generic, "press (A)" to continue this dialog. It's a very poorly designed screen giving to conflicting directions.

I get it, he's not the target market.

Re: 81yo Dodgers fan can no longer get tickets because he doesn't have a smartphone

#338

Post by sapphicsnail »

raw_anon_1111 wrote: post #218
michaelt wrote: post #199

Earlier quoted context omitted.

> Maybe it's not about the money. Maybe he does not want the negative consequences that come along with having a smartphone. In my country right now there's a lot of hand-wringing about the impact of social media and smartphones on teenagers' mental health and education. We've got schools banning phones, and the government wanting to introduce age checks for social media. Infinite doomscrolling in your pocket, endles…

No there isn’t a good reason for the nanny state and giving the government more power over your life

How are nanny corporations any better?

Re: 81yo Dodgers fan can no longer get tickets because he doesn't have a smartphone

#339

Post by _DeadFred_ »

raw_anon_1111 wrote: post #218
michaelt wrote: post #199

Earlier quoted context omitted.

> Maybe it's not about the money. Maybe he does not want the negative consequences that come along with having a smartphone. In my country right now there's a lot of hand-wringing about the impact of social media and smartphones on teenagers' mental health and education. We've got schools banning phones, and the government wanting to introduce age checks for social media. Infinite doomscrolling in your pocket, endles…

No there isn’t a good reason for the nanny state and giving the government more power over your life

1980 wants it's republican talking point back.

It's 2026, we've seen that free speech absoluters don't actually care about protecting all speech.

We've seen 'small government' and 'no government power over your life' supporters suddenly just fine with it when women's right to choose is taken away by the government. Or when the government wants to decide/legally enforce gender their gender definition.

We've seen the 'less government' people do nothing as the Feds trample local laws, illegally seize voter roles (voting is a states issue), attempts to inject federal requirements into elections and attach what is a large cost for some people to the right to vote.

So we're going to need more nuance than a disengenuous 1980 platitude on the topic.

Re: 81yo Dodgers fan can no longer get tickets because he doesn't have a smartphone

#340

Post by mistrial9 »

Raed667 wrote: post #189
tomwheeler wrote: post #84

Earlier quoted context omitted.

> If this guy has the money for a season pass (!) he has the money for a smartphone. Maybe it's not about the money. Maybe he does not want the negative consequences that come along with having a smartphone. Maybe he has dexterity issues that make using a smartphone difficult. Maybe he doesn't want to install their invasive app. Maybe he finds that paper tickets are easier to manage. Maybe he recognizes that the vend…

He can get a smartphone dedicated to the ticket app if it is such a huge piece of his life/hobby

what about the payment method?
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