331–340 of 361 posts
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I'm not so sure that's an accurate diagnosis. But I agree it's certainly better than one can get from phoning support.
I can't speak to the accuracy of the diagnosis, but the claims about NTP are bizarre, and to the best of my knowledge, wrong. There's nothing specific about the times the incidents cluster around that would have anything to do with NTP. It doesn't work like that.
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I doubt it's RF interference from something like christmas lights at those specific intervals for 17 months. Also, the author did provide DOCSIS diagnostic logs. Even if it is RF interference, the problem is at the node level (because his neighbor has the same issues at the same times). So it's not his responsibility to figure out the problem for Xfinity. Starlink is not an equivalent solution. It's much slower than…
Did he update the post since I commented? I'm sure they weren't there. I'm pretty convinced it is RF interference. (Nearly) all DOCSIS interference is at node level, it's a shared system so any RF is going to knock out neighbouring properties. He also could do with pasting the SNR and power levels for each DOCSIS channel :). Fair enough if the author really needs 1gig, but I think it's pushing to say it's a monopoly…
The microbursts to pull down a full chonky 50MB modern web page actually do matter when you are on modern hardware capable of rendering it faster than the link speed. This was not always the case.
Going from 1.5gbps to 2.5gbps was not though.
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> mandate electricity and water as well as telephone line as standard. I wonder why we cant mandate Optical Fibre as standard as well Electricity and water was mandated at the time the government mostly did right by the people and wasn't yet (fully) captured by corporate interests. By the time the internet arrived this was no longer the case.
If people actually read history books we'd make much better decisions as a society. No. Water and electricity were not mandated in a magical past where the government was awesome. The government has been captured by corporations and special interests forever. The level of corruption in the 1800s was astronomical compared to today. People fought for those rights. Often literally. And they still don't exist in some pla…
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I'm not a data analyst. Almost everything pertaining to data analysis of the log is perplexity labs. I'm also not a journalist and the article I wrote didn't sound professional and was too long. So I had AI change it to have a professional tone and structure and then edited it. I'm also not an artist and I had AI generate a picture of a bear reading a newspaper. Then I used krita to remove the background and make it…
If you are not a journalist, and AI is your editor, then you should remove the statement on your site that calls itself a newspaper. Newspapers have journalists and editors. What you have, sir, is a blog.
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my internet has been broken for 17 months but you're more upset about me using ai to make my sentences sound professional than about comcast refusing to fix their infrastructure
Unless you (rncode) are the same person as the article's author (vedmed), nobody has expressed being upset with you. HN doesn't normally like when people open multiple accounts. Yours is 17 hours old. (Two facts that I won't comment on further.)
get a life
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> if you can get a message in that way, it's possible to circumvent the useless consumer-level support Another option is to simply withhold payment for services non-rendered until the issue is fixed. This is totally fine as long as you've got documentation of the issue and a good-faith effort to resolve it with them beforehand. What they want is to get paid; as long as they get paid they have no reason to bother actu…
This is a fantasy. They will disconnect your service and send your unpaid bills to collections. They hold all the cards.
I've done it; both are true and yet not the end of the world:
Disconnect the service: this is obvious, but if you're doing this because the service is not usable and you are switching to another provider anyway, so good riddance? Best case scenario they magically fix the problem, worst-case no change.
Collections: yes, they called, I provided evidence of my communication with the provider trying to resolve it in good faith. Never heard back since and it's been 6 years.
Collections agencies have a business to run and focus on collecting valid debt. Invalid debt is a liability to them and they're not in the business of adjudicating disputes, so once provided with the evidence they drop the matter (of course the provider can still pursue you directly, which is why it's important to keep evidence of your good-faith efforts to resolve the matter).
I had a similar problem with a different ISP, Optimum, in Northern NJ. It wasn't as regular as the author's problem -- my cable modem would desync intermittently throughout the day despite the signal strength numbers being in spec. I replaced everything downstream of the drop from the street, all new wiring inside, a new modem/router/etc. All signs pointed to the problem being outside the house. I went so far as to c…
I’m wondering how you used an oscilloscope to diagnose the ~1ghz bandwidth DOCSIS signals on broadband cable. I have a (expensive!) gigahertz bandwidth scope but I’m not sure what I’d look for on it if I connected it to my cable.
I should clarify that I didn't really do any _true_ diagnostic with the scope. Simply as an attempt to gather as much data as possible, I connected the oscilloscope to see what the signals looked like. And, because, why not. I had driven 2+ hours to get there, might as well try everything! I didn't expect it to actually be able to decode the signals. I was surprised to find a correlation between the modem losing sync and a visually-distinct pattern appearing on the scope though.
(not from the US) If xfinity sucks so much, could you try switching to a different provider?