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Hyatt Hotels are using algorithmic Rest “smoking detectors”

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Re: Hyatt Hotels are using algorithmic Rest “smoking detectors”

#331
post #278

Earlier quoted context omitted.

> Why can't there be a human membership union that sets these automatic binding arbitration agreements on service providers on behalf of members? Those already exist, we call those things 'governments'.

I think we got some wires crossed somewhere, my government is helping them beat me up more ...

Assuming you live in a democracy (we'll see if America still counts in 3 years), elect a better one.

Re: Hyatt Hotels are using algorithmic Rest “smoking detectors”

#332
post #137

Earlier quoted context omitted.

Their "NoiseAware" main product line also sounds incredibly dystopian. Apparently, that's a "privacy-safe" microphone listening in rental properties, to "detect crowds gathering"...!? This type of creepy stuff, together with Airbnb's horrible business practices (last time they wanted access to my checking account transaction history via Plaid!) and enabling scammy hosts, is why I'm back to just staying at regular hot…

AirBnB partiers are a real problem, I live in a tourist destination and regularly hear horror stories about a residential neighborhood suddenly having crowds descend on a house that's become a party rental. There's nobody to notice it getting out of hand and tell them to chill before the neighbors call the cops because the owner is a holding company on the other side of the country. Of course Airbnbs are also a real…

> Of course Airbnbs are also a real problem in general with the way they increase the scarcity of housing,

What's the actual mechanism for airbnbs to prevent housing construction?

Re: Hyatt Hotels are using algorithmic Rest “smoking detectors”

#333

Synopsis and excerpt: [Rest] markets itself as a way to "unlock a new revenue stream" with the help of a "robust algorithm" for detecting smoking. Hotels where these sensors are installed rack up complaints and negative reviews, after Rest sensors register false positives - thereby unlocking that revenue stream for the hotels. The awesome thing about black-box algorithms is they can't be challenged when they're wrong…

Trading the long term reputation of your company for short term profits. What could go wrong?

Nothing, it's a problem for future leaders. This is how modern economy works.

Re: Hyatt Hotels are using algorithmic Rest “smoking detectors”

#334

It reminds me of a hotel I stayed at that had a stocked mini-fridge. Removing any item from the fridge resulted in an automatic, silent charge. Putting it back did not remove the charge. So if you simply took something out to check it in, or if you wanted to chill your own beverage, they counted that as consuming the item. They removed the charges if you checked the bill and objected at checkout. But how many people…

I was at a hotel recently with packaged snacks on a tray, cookies crackers etc. There was a sign clearly explaining that moving anything off the tray results in an automatic charge. Thank god we didn’t have the kids with us.

Re: Hyatt Hotels are using algorithmic Rest “smoking detectors”

#335
post #203

Earlier quoted context omitted.

Can’t you do a charge back? Isn’t this a key kind of protection that credit cards give you?

Only if you want to get banned from ever staying in a hotel again

"A hotel" ? Unlikely.

Re: Hyatt Hotels are using algorithmic Rest “smoking detectors”

#336

Earlier quoted context omitted.

I can't recall the last time. Smoking in the US is way, way down. Not gone, to be sure, but it was crashing even before vapes.

In particular, it’s way, way down among the cohort of the population that have lifestyles amenable to staying in hotel rooms.

I wouldn't be so quick to say that. Depends on the pricepoint of the hotel, the cohort with lifestyles amenable to staying in hotel rooms varies from business travel to escorts and drug dealers.

Re: Hyatt Hotels are using algorithmic Rest “smoking detectors”

#337

Earlier quoted context omitted.

In particular, it’s way, way down among the cohort of the population that have lifestyles amenable to staying in hotel rooms.

Truck drivers and lots of trades crews (e.g. linesmen) stay in hotels all the time. But typically they are not staying at the Hyatt. There is a whole tier of hotels and other services targeted at the traveling working class which you won't encounter as a highly paid tech professional simply because your company won't book you there.

I chatted with a motel owner in the middle of nowhere, Arizona who made his yearly nut off seasonal melon pickers, usually Mexican nationals on agricultural work visas. They need a place to stay, too. Otherwise, he had the kind of quiet, far out of the way old motel you see in horror movies (which I particularly love) and the odd foreign film set in America.

I ran into traveling road crews (as in CalTrans contractors building highways) visiting a facility for my current employer. Interesting crowd. The pay is good, and the only real requirements seem to be the willingness to wake up early, work hard, and not be insufferable to work with.

Re: Hyatt Hotels are using algorithmic Rest “smoking detectors”

#338

It reminds me of a hotel I stayed at that had a stocked mini-fridge. Removing any item from the fridge resulted in an automatic, silent charge. Putting it back did not remove the charge. So if you simply took something out to check it in, or if you wanted to chill your own beverage, they counted that as consuming the item. They removed the charges if you checked the bill and objected at checkout. But how many people…

Most hotels that have this will tell you this at check in. That’s the refrigerator is the mini bar/snack bar and don’t use it for personal items.

What they don't tell you is that you can request/demand a second fridge for medical reasons and don't have to explain any further. Take that for what you want.

Re: Hyatt Hotels are using algorithmic Rest “smoking detectors”

#339
post #325

Earlier quoted context omitted.

> What's the point of a brand if quality control is all over the place? Extracting rents comes in all shapes and sizes.

But in that case brand association is an empty signal. As a paying customer, I can't meaningfully infer anything from it, and would thus best disregard it entirely.

They lock you in mostly with loyalty incentives vs brand recognition. Ask any of your friends who travels for work frequently where they stay and why. The answer always has to do with the points on offer not the experience which is more or less the same across most hotels and pricepoints until you reach a very very high pricepoint.

Re: Hyatt Hotels are using algorithmic Rest “smoking detectors”

#340

Synopsis and excerpt: [Rest] markets itself as a way to "unlock a new revenue stream" with the help of a "robust algorithm" for detecting smoking. Hotels where these sensors are installed rack up complaints and negative reviews, after Rest sensors register false positives - thereby unlocking that revenue stream for the hotels. The awesome thing about black-box algorithms is they can't be challenged when they're wrong…

Trading the long term reputation of your company for short term profits. What could go wrong?

Nothing, it worked and keeps working for most of the companies, especially if they have sufficient market share and ability to prevent competition.
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