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1Password to Add Telemetry

blog.1password.com

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331–340 of 353 posts

Re: 1Password to Add Telemetry

#331

Post by bdougherty »

muescha wrote: post #323
philistine wrote: post #254

Earlier quoted context omitted.

They're headed the way of Dropbox. As Steve Jobs famously said to Dropbox when trying to purchase them: You don't have a product, you have a feature. For Dropbox it took way longer to get to that point than anyone expected, but Microsoft, Apple, and Google have all copied the Dropbox feature. 1Password is headed in the same direction and Apple is leading the pack in making it redundant. If the password section of Set…

I am eagerly anticipating the release of the Apple Passwords App. However, initially limiting it to Apple devices alone would not be practical for most users who require password sharing capabilities. This is similar to the case of iMessage vs WhatsApp, where the lack of a Windows/Android App for iMessage renders it unused by my friends and unpopular in regions where Android phones are prevalent.

There is actually an iCloud Passwords app for Windows already.

Re: 1Password to Add Telemetry

#332

Post by bdougherty »

satvikpendem wrote: post #164
hrunt wrote: post #106

Earlier quoted context omitted.

Imagine for a minute that you have a hammer. This hammer is a very useful tool and you have never had a problem with it. You don't know what is in the hammer -- could be steel, could be titanium, could be uranium (you're not a scientist!) -- but you know that it has always worked for you. Your experience with the hammer is so positive, you would buy another hammer from the company again, without question. One day, th…

> No one would ever buy that hammer again, right? I think you came to the wrong conclusion. Lots of people might still buy the hammer, and lots of people might knowingly buy the hammer, and even more, lots of people might knowingly buy the hammer and like that the hammer is being fixed when it breaks. I honestly don't understand why so many people oppose telemetry, especially when it's anonymous.

Because it is nearly impossible for it to be truly anonymous.

Re: 1Password to Add Telemetry

#333

Post by 93po »

Aaron2222 wrote: post #317
bwoodruff wrote: post #298

Earlier quoted context omitted.

As our CTO, Pedro, discussed in his blog post ( https://blog.1password.com/privacy-preserving-app-telemetry/ ), we have only rolled out telemetry to our employee base. We will be analyzing the results of this internal-only roll-out before implementing this functionality more broadly. This functionality will have a prominent in-app message that will ask Individual and Family account users to choose whether they prefer…

So it's effectively opt-in then? It strikes me as odd that this wasn't clearly communicated in the blog post, and even more odd that phrasing like "At that point, we’ll also provide guidance on how you can opt out if you’d like to" was used.

It sounds pretty clear it's not opt-in. They'd just say so if it was.

Re: 1Password to Add Telemetry

#334

Post by ___dam___ »

1Password is the leading cautionary tale of how to make boat loads of happy customers cry in the shower daily.

They took an amazing product that worked better than every competitor and was easy to use then ruined it with the absolute dumbest product decisions I've ever seen.

They gave Apple the green light to put them out of business and I'll be switching as soon as that feature is available.

Their product decisions were almost as bad as Sonos, almost.

Re: 1Password to Add Telemetry

#335

Post by bwoodruff »

93po wrote: post #312
bwoodruff wrote: post #298

Earlier quoted context omitted.

As our CTO, Pedro, discussed in his blog post ( https://blog.1password.com/privacy-preserving-app-telemetry/ ), we have only rolled out telemetry to our employee base. We will be analyzing the results of this internal-only roll-out before implementing this functionality more broadly. This functionality will have a prominent in-app message that will ask Individual and Family account users to choose whether they prefer…

> This functionality will have a prominent in-app message that will ask Individual and Family account users to choose whether they prefer to keep telemetry on or off their account. Nothing gets collected until they’ve made this choice, and users will be able to change their preferences whenever they would like. Does the choice for "Track My Activity" look like a "Continue" or "Next" button? Respectfully, it sounds li…

The designs for what the screen will look like have not been completed yet. I couldn't say exactly what the language will be. From what I've seen thus far it will be clear that there is a choice to be made, but the default selection will be to enable telemetry.

Here is a draft of what we're considering: https://bucket.agilebits.com/ben/telemetry-consent-draft.png

Does that help clarify what the experience will be?

Re: 1Password to Add Telemetry

#336

Post by bwoodruff »

93po wrote: post #333
Aaron2222 wrote: post #317

Earlier quoted context omitted.

So it's effectively opt-in then? It strikes me as odd that this wasn't clearly communicated in the blog post, and even more odd that phrasing like "At that point, we’ll also provide guidance on how you can opt out if you’d like to" was used.

It sounds pretty clear it's not opt-in. They'd just say so if it was.

You're not going to have to hunt around in the settings to consent to telemetry, no, but we're also not going to collect without consent. We're in the early stages, so this is subject to change. Still, our design team shared this mockup that may help visualize the direction we plan on taking if we move forward with a customer-facing rollout of telemetry.

https://bucket.agilebits.com/ben/telemetry-consent-draft.png

Re: 1Password to Add Telemetry

#337

Post by bwoodruff »

closewith wrote: post #324
bwoodruff wrote: post #303

Earlier quoted context omitted.

I wrote more about the consent aspect here: https://news.ycombinator.com/item?id=35706897 tl;dr If we roll this out to customers, we'll be asking for consent, and won't be collecting telemetry data unless we have it. -Ben, 1Password

That's much more reasonable than the wording on the linked page. Thanks for your response.

Happy to help. In addition, while we're in the early stages and this design is likely to change, it may help to visualize how we're thinking about this process:

https://bucket.agilebits.com/ben/telemetry-consent-draft.png

Re: 1Password to Add Telemetry

#339

Post by torstenvl »

bwoodruff wrote: post #336
93po wrote: post #333

Earlier quoted context omitted.

It sounds pretty clear it's not opt-in. They'd just say so if it was.

You're not going to have to hunt around in the settings to consent to telemetry, no, but we're also not going to collect without consent. We're in the early stages, so this is subject to change. Still, our design team shared this mockup that may help visualize the direction we plan on taking if we move forward with a customer-facing rollout of telemetry. https://bucket.agilebits.com/ben/telemetry-consent-draft.png

I'm no longer a 1Password user due to a number of extremely user-hostile behaviors, but credit where it's due -- this mock-up, if implemented, will be far better than I feared.

Re: 1Password to Add Telemetry

#340

Post by bwoodruff »

torstenvl wrote: post #339
bwoodruff wrote: post #336

Earlier quoted context omitted.

You're not going to have to hunt around in the settings to consent to telemetry, no, but we're also not going to collect without consent. We're in the early stages, so this is subject to change. Still, our design team shared this mockup that may help visualize the direction we plan on taking if we move forward with a customer-facing rollout of telemetry. https://bucket.agilebits.com/ben/telemetry-consent-draft.png

I'm no longer a 1Password user due to a number of extremely user-hostile behaviors, but credit where it's due -- this mock-up, if implemented, will be far better than I feared.

I'm sorry to hear that has been your experience with 1Password. I appreciate the comment. I've shared that feedback with our design team.
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