331–340 of 377 posts
This is one of the reasons, besides all the ethical stuff, that made me stop using AirBnB. Some hosts are a-holes, and AirBnB usually sides with the hosts. Personally I never had issues, but have seem to many having this kind of issue. So, go to an hotel, that pays taxes, have employees and where you are not a source of nuisance for neighbors and an agent of gentrification. As a bonus you will avoid this kind of prob…
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Homes are sometimes nicer than hotels, better suited for families with children.
An airbnb feels like 'mine'. Whereas a hotel I have no confidence that some overzealous room service won't barge in and try to change the towels while I'm using them!
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What about THIS listing would cause someone to think they could run afoul of AirBnB's TOS? [0] [0] https://www.airbnb.com/help/article/427
Obviously the OP didn't know the policy found in help article 427. They discovered it was an issue within an hour and tried to rectify it.
I presume you're arguing that they didn't read the TOS and tried to reconcile the mistake within an hour so the non-recoverable refund shouldn't be enforced. If you were right, there'd be a class action lawsuit. But your premise is silly because standard hotels even have "accountholder must be present to check-in" policies and do the same things with non-refundable room reservations.
(I'm not your lawyer. This isn't legal advice. Good luck.)
I don't see why someone would still use Airbnb for short stays. At $1.5k for 5 nights in Seattle you can surely stay at a decent hotel (which the OP ended up doing anyway, at $1.3k), and not have to deal with some weird hosts. Hit them with a chargeback, who cares about getting banned from Airbnb.
portland maine in the summer's a great example.
portland's downtown hotel is The Press. It goes for about $219/nt off-peak. On-peak? >$800/nt!
However, the Airbnb's in downtown are stil going for $250/nt-ish, if you can book one.
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> An important thing to remember is that the chargeback doesn't necessarily absolve you of the legal need to pay. This is a misconception that many people have - at least in the US market. I owned an MSP for about a decade, and this was often the most common surprise for merchants: charge backs were final and were actually pre-accepted by the merchant as part of their merchant agreement (it's similar in concept to bi…
I can’t find any reliable sources on this either way, but some blogspammy sites suggest that merchants are within their rights to pursue legal action outside of the credit card channels
Where you do see merchant success is where credit cards are being used to make installment payment and the customer stops paying with the card.
Anyway, that's my first time with AirBnB, and I decided not to have anything to do with them again.
Can't believe Ycombinator invested this company, what a disaster!
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Obviously the OP didn't know the policy found in help article 427. They discovered it was an issue within an hour and tried to rectify it.
You missed this thread. That doesn't make something scammy. I presume you're arguing that they didn't read the TOS and tried to reconcile the mistake within an hour so the non-recoverable refund shouldn't be enforced. If you were right, there'd be a class action lawsuit. But your premise is silly because standard hotels even have "accountholder must be present to check-in" policies and do the same things with non-ref…
Funny you mention that - once I booked a room in my SO's name using my card
She fell asleep in the room before I got there, and they refused to let me up even though I had the card on me, along with several forms of photo ID
Eventually she woke up, but it wasn't the best start to the stay
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Companies want you to file the dispute through their support system using their existing process. Once you file a dispute through the credit card company, the dispute process is moved to the credit card company and now the company has a LOT less power on what might be happening. They also get severely impacted from having a high amount of charge back and hurts them the next time they want to negotiate their credit ca…
Not Home Depot. Their support representative was worthless for an online order that was never delivered (lost in transit). They advised me to do a charge back. Luckily, it was an online chat, so I screen capped that to add to the CC docs you have to submit. Blows my mind; reshipping the item would (given they sell it for a profit) cost HD less than me doing a 100% chargeback, and it would be better customer service.…
The only time I made a charge back the CC company actively told me to not add any documentation.
Charge it back via your bank and explain the situation. Worst case scenario, it gets denied, you don't lose anything either way. The initial misunderstanding was cleared up just one hour after the booking - it should be very reasonable for the host to offer a full refund, it's not like it was a last-minute cancellation where the host would struggle to get it rebooked in time and lose out. The host is clearly being ma…
An important thing to remember is that the chargeback doesn't necessarily absolve you of the legal need to pay. Just because the credit card company claws the money back doesn't mean that a merchant can't come after you in court/debt collection. It's not common, but for a big enough transaction, there's nothing stopping a business from coming after you.