331–340 of 603 posts
Hitting this experience after paying them $500 over the years turned me from an infrequent user of their products into a scorned customer who swore to never to do business with them again.
Fuck the MBAs who came up with this bullshit. I hope Adobe dies in a fire.
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It's even enshrined into law in some states and locales. A few businesses have tried to market themselves as "no-nonsense, no-bullshit" and put the right prices on things, but that's totally illegal in parts of the US.
It's illegal to put on the price the customer is actually going to pay? My search attempt failed ("illegal to put price with VAT" neither g nor ddg liked it), please tell me more!
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This is disingenuous at best, and fraudulent at worst - and I know ACCC in Australia will take a very dim view. Take the main page for instance, the one you linked - it lists monthly prices. No mention whatsoever of "annual pricing paid monthly" - it's JUST monthly mentioned. Pic: https://imgur.com/sZPfFDI When you click "See plans and pricing details" it gives you the Annual monthly and ACTUAL monthly prices. Pic: h…
You're getting lots of replies from (I presume) Americans, who are used to much scammier business behavior than what I know from Germany and you describe in Australia. One related example is the pervasive practice in America of displaying a price without fees (like "resort fees" for hotels that can be +50%) and of course taxes, with the actual price only becoming apparent after additional effort is invested in the ch…
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It's illegal to put on the price the customer is actually going to pay? My search attempt failed ("illegal to put price with VAT" neither g nor ddg liked it), please tell me more!
In fact, there was a wine store in New York City that tried to post the real prices and had some legal issues, so they would post _both_ the "price before tax" and the actual price (in some format that allowed them to evade the laws, so stupid). I now live in the Netherlands. All prices are what you pay, _and_ the receipt breaks down how much of that goes to taxes, which I think is completely logical.
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While I agree it is "in the contract" it's not SUPER obvious that there is an early cancellation fee during the checkout process. If there was a separate box or better, a popup modal/page, that explains this, I'd give Adobe the benefit of the doubt. The problem is patterning - _a lot_ other companies monthly subscriptions don't have 50% annual cancellation fee or any cancellation fee. So this method of 'lowering the…
> While I agree it is "in the contract" it's not SUPER obvious that there is an early cancellation fee during the checkout process. Because it’s common sense and practice. Why would anyone commit to a yearly contract otherwise?
Terms should be easy to read and understand, that is one part of accessibility.
I got hit with this a few years back. I signed up for Ps CC for a month (I thought) to create an anniversary gift for my wife. I used it ONCE. Tried to cancel and they told me I had in fact signed up for a year, and that if I didn't cancel now, they'd give me two months free. I didn't want it at all! Anyway, I sucked it up, got on with the remainder of the year, because they wouldn't let me put the cancellation in ea…
For a long time the local telephone company in British Columbia (Telus) was giving away "free" xboxes or 46 inch flat screen TVs if you locked yourself into a triple play service contract. Of course the buy-out price to end the contract early far exceeded the value of the product given out.
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This: https://imgur.com/a/yQFQRKF is what you see when looking at prices and after clicking Buy Now. It says "annual plan, paid monthly", but doesn't state the fee, it vaguely mentions the price. Clicking 'learn more' does not tell you the fee. It think it's deceptive, at best.
When I read "Annual plan, paid monthly" I expect to be on the hook for the whole year. I wouldn't even assume that there is an option to cancel early. Apparently the early cancellation fee is 50% of your remaining subscription fees. In other words it's an improvement to the actual terms I signed up for when I agreed to be committed for 1 year. I dont see why Adobe needs to explicitely "warn" customers about an option…
If fact, when I think about things I currently pay for, none of them work like Adobe's contract.
- I have a 1 year contract with my energy provider, the cancel fee is ~$45 and I must give them 20 days notice
- My phone has a 24 month plan, to cancel I pay any remaining phone/accessory payments and nothing for the plan, that's it
- My car insurance is paid annually in advance. If I cancel 6 months in they charge a $40 fee and refund me the pro-rata amount for the remaining six months
My point is Adobe could be upfront and clearer with the overall pricing, terms, renewals, and cancel fees — I don't think they are at all.
Edit: fixed some formatting issues
I had the same, they wanted me to pay the rest of the year (after 2 or 3 years?). Problem is, that is against Dutch law, after an initial year, one is only allowed to prolong a contract by 1 month at a time. I reminded the person on the phone (who only spoke English, so imagine what happens when you are not as fluent in it as I) that they broke Dutch law, I told that to 3 other persons and they finally told me: Ok, w…
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The first screenshot in the comment you're replying to says the price is "$52.99/mo". A reasonable person would look at that and conclude that if they purchased the product for 1 month, they would pay $52.99. But it seems (from the other, subsequent screenshots) that the actual cost Adobe would charge is $635.88. (That $52.99/mo, for a year.) It is only on subsequent screens that the bait and switch becomes visible.…
Automobile leases, apartments, and the like are listed with monthly rates, but your commitment to pay is longer than one month. What's the difference?
And this is understandable for renting an apartment. The landlord might not be able to find a suitable replacement immediately. The same logic doesn’t apply to Adobe.
I got hit with this a few years back. I signed up for Ps CC for a month (I thought) to create an anniversary gift for my wife. I used it ONCE. Tried to cancel and they told me I had in fact signed up for a year, and that if I didn't cancel now, they'd give me two months free. I didn't want it at all! Anyway, I sucked it up, got on with the remainder of the year, because they wouldn't let me put the cancellation in ea…